Ammara Gazal
Repulse Road, Rylands, Cape Town
Summary
Focused professional with strong knowledge of office administration and common human resources operations. In-depth understanding of customer service, data entry and file management. Highly skilled in reviewing policies and suggesting actionable improvements aligned with industry best practices. Proactive Call Center professional bringing excellent leadership skills and capability to help staff meet and exceed customer expectations. Equipped to train, monitor and manage high-performance teams in fast-paced environments.
Overview
2
2
years of professional experience
Work History
Human-Resources-Assistant
StarPak Group
11.2020 - 09.2021
- Scheduled and coordinated interviews between hiring managers and potential candidates.
- Created and completed personnel action forms for hires,title changes and terminations.
- Assisted in payroll processing, ensuring accurate and timely payments to employees.
- Enhanced employee satisfaction by efficiently addressing and resolving HR-related concerns.
- Implemented HR policies to ensure compliance with labor laws & regulations and to use for recruitment and benefits administration.
- Increased efficiency in HR operations through regular evaluation of workflows, identifying areas for improvement or automation.
- Documented human resources records and maintained confidentiality of sensitive personal information.
- Worked well in a team setting, providing support and guidance.
- Learned and adapted quickly to new technology and software applications.
Customer Service Executive
Ferotek
09.2018 - 08.2019
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Contributed towards improving overall customer feedback scores by consistently delivering high-quality service experiences.
- Demonstrated strong problem-solving skills by resolving customer issues during first call.
- Enhanced customer satisfaction by addressing inquiries and resolving issues in a timely manner.
- Utilized CRM systems effectively to log customer interactions accurately for future reference or follow-up actions.
- Trained new personnel regarding company operations, policies and services.
- Maintained high-quality service standards for all inbound calls, ensuring prompt and accurate assistance.
- Maintained up-to-date knowledge of product and service changes.
- Participated in ongoing training sessions to continuously improve knowledge base and skillset within the call center environment.
- Proved successful working within tight deadlines and a fast-paced environment.
Education
Bachelor of Science - Biochemistry
University Of The Punjab
Lahore,Pakistan09.2017
Skills
- Meticulous multitasker
- Microsoft Office
- Outstanding written and verbal
communication - Administrative Support
- Relationship building
- Deadline driven
- Payroll Processing
- Employee Data Record Keeping
- Effective Planning
- Complaint Investigation
- Customer Relationship Management (CRM)
- Computer Skills
- Inbound Call Management
- Teamwork and Collaboration
Languages
English
Advanced (C1)
Urdu
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Personal Details
Gender: Female
Religion: Islam
Nationality: Pakistan
Accomplishments
- Achieved an average customer satisfaction rating of 98%, consistently exceeding the company benchmark.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Computer Proficiency - Created PowerPoint presentations that were
successfully used for business development.
Timeline
Human-Resources-Assistant
StarPak Group
11.2020 - 09.2021
Customer Service Executive
Ferotek
09.2018 - 08.2019
Bachelor of Science - Biochemistry
University Of The Punjab
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