Hiking and outdoor activities
Hi, I’m
Ammaarah Ahmad
Sales And Operations
Midrand
Summary
Goal-oriented manager with distinguished experience in sales industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure new opportunities and growth. Ready to help team achieve company goals. Accomplished Sales Manager offering 10 years of experience developing and maximizing sales and customer service. Diligent in building and retaining accounts by providing support and attentive service. Expertise in marketing strategies, product promotion and merchandising to achieve market penetration. Successful record of expanding network connections through persuasive brand imaging.
Overview
9
years of professional experience
2
Languages
Work History
Eyesupply
Sales and Operations Support
03.2022 - Current
Job overview
- Performed routine quality control and assessment reviews to drive accuracy and compliance of applications.
- Collaborated with management to define, document and implement new processes.
- Shared feedback with internal departments to outline operational and training needs.
- Scrutinized data to troubleshoot and identify improvement opportunities.
- Assisted with pulling information and reporting for inquiries and reviews.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Developed compelling presentation decks to gain approval for ideas and communicate results.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Communicated product quality and market comparisons by creating sales presentations.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Managed supplier and courier accounts to retain existing relationships and grow share of business.
- Managed product knowledge training, process flows, operations support and customer engagement strategies.
- Implemented systems and procedures to increase sales.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
- Standardized and reduced email communications between employees by formulating and implementing field communication processes.
Gaf's Wholesalers CC
Store Manager
04.2019 - 12.2020
Job overview
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Supervised guests at front counter, answering questions regarding products.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Managed inventory control, cash control, and store opening and closing procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Approved regular payroll submissions for employees.
- Assisted with hiring, training and mentoring new staff members.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reported issues to higher management with great detail.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Interacted well with customers to build connections and nurture relationships.
Call It Spring
Retail Sales Assistant
03.2015 - 08.2019
Job overview
- Greeted customers and helped with product questions, selections, and purchases.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Assisted customers with prompt and polite support in-person and via telephone.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Increased sales by offering advice on purchases and promoting additional products.
- Helped customers complete purchases, locate items, and join reward programs.
- Opened and closed store independently and prepared nightly bank drop for manager.
- Located merchandise across various stores to address customer needs.
- Worked with loss prevention in monitoring shopper behavior.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Answered questions about store policies and addressed customer concerns.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Utilized upselling techniques to promote additional products and increase sales.
- Managed cash register after end of shift to balance and record accurate transactions.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
Bras N Things
Store Manager
09.2016 - 03.2019
Job overview
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Completed point of sale opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Managed inventory control, cash control, and store opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Supervised guests at front counter, answering questions regarding products.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained and guided team members to maintain high productivity and performance metrics.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Reported issues to higher management with great detail.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Education
Tshwane Muslim SchoolPretoria
High School Diploma
04.2001
University Overview
- Elected to Student Council
- Member of Netball Sports Team
Skills
Collaborative Mindset
Sales Leadership
Staff Training
Customer Portfolio Management
Strategic Planning
Account Management
Sales Targeting
Customer Billing
Brand Development
Business Needs Assessment
Operations Management
Customer Service
Sales Reporting
B to B Sales
Analytical Thinking
Professionalism
Time Management Abilities
Problem-Solving Aptitude
Operating Procedures and Policies
Database Management
Decision-Making
Adaptability and Flexibility
Rapport and Relationship Building
Analytical Problem Solver
Inventory Management
Attention to Detail
Multitasking
Interests
Yoga and meditation
Open Mic Poetry
Painting and pottery
History Documentaries
Dungeons & Dragons
Sci-fi & Fantasy Novels
Timeline
Sales and Operations Support
Eyesupply
03.2022 - Current
Store Manager
Gaf's Wholesalers CC
04.2019 - 12.2020
Store Manager
Bras N Things
09.2016 - 03.2019
Retail Sales Assistant
Call It Spring
03.2015 - 08.2019
Tshwane Muslim School
High School Diploma
04.2001