Advanced MS‐Word, Excel, Power Point, Outlook Express (Email), GroupWise (Email) Ellipse, JD Edwards and RMS,BST Enterprise 83, Corel Draw 7 / 10 / 13, Adobe Acrobat 70 / 90, Internet, Drawing Register Professional 36, Aconex Europe Login, Pastel V 52 & V8, Turbo Cash, and Telkom Teltrace (Screening Calls)
Amita Harichander
Verulam
Summary
Reliable employee seeking Executive Administration position. Offering excellent communication and good judgment. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills.
Overview
21
21
years of professional experience
3
3
years of post-secondary education
1
1
Certification
1
1
Language
Work History
Acting Chief Clerk
EThekwini Municipality - Electricity
Durban
11.2021 - Current
- Developed team communications and information for meetings.
- Created plans and communicated deadlines to complete projects on time.
- Participated in team-building activities to enhance working relationships.
- Used Microsoft Word and other software tools to create documents and other communications.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Worked with customers to understand needs and provide excellent service.
- Successfully maintained clean, valid driver's license and access to reliable transportation.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Resolved problems, improved operations and provided exceptional service.
- Delivered services to customer locations within specific timeframes.
- Maintained excellent attendance record, consistently arriving to work on time.
- Collaborated with team members to achieve target results.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Improved operations through consistent hard work and dedication.
- Led projects and analyzed data to identify opportunities for improvement.
- Managed team of employees, overseeing hiring, training and professional growth of employees.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled vast number of calls per day to address customer inquiries and concerns
- Strategically distributed administrative tasks amongst staff and provided guidance to promote performance.
Principal Clerk
EThekwini Municipality - Electricity
Durban
07.2012 - 10.2021
- Verified transactions, product orders and shipping dates and entered information into databases and reports.
- Entered data using Ellipse, RMS and JDE software, following procedures to keep information private.
- Supported staff on special assignments and ad hoc projects.
- Coordinated travel arrangements for staff, such as setting appointments and securing transit and lodging accommodations.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Monitored usage of Municipal vehicles and office supplies and contacted vendors to place new orders for replenishment.
- Recognized various issues prior to escalation and applied appropriate techniques for effective resolution.
- Informed and supported business leaders through consistent communication and administrative support duties.
- Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Provided ease of access and navigation for important data by compiling, organizing and uploading organizational documents to department database.
- Edited documents to keep company materials free of grammar errors.
- Arranged meetings and coordinated resources for use by attendees.
- Provided ease of access and navigation for important data by compiling, organizing and uploading organizational documents to department database
- Monitored usage of office supplies and contacted vendors to place new orders for replenishment
- Entered data, following procedures to keep information private
Personal Assistant / Project Administrator
BKS (PTY) LTD
Durban
03.2008 - 06.2012
- Updated spreadsheets and created presentations to support executives and boost team productivity
- Provided multifaceted services to professionals by managing mail, scheduling appointments and other administrative tasks
- Used discretion when handling confidential information
- Maintained appropriate filing of personal and professional documentation
- Served as point of contact between clients and managerial staff
- Organized and attended meetings and compiled related documents and reports
- Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business
- Attended meetings, took notes and tracked action items
- Responded to emails and other correspondence to facilitate communication and enhance business processes
- Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation
- Communicated with internal departments, vendors and contractors to discuss schedules, project requirements and upcoming appointments
- Coordinated international and domestic travel logistics including flight itineraries, hotel reservations and car services
- Documented and distributed meeting notes to identify, analyze and improve workflows
- Sourced and ordered office equipment and supplies
- Utilized personal and professional networks to identify, acquire and manage new clients
- Oversaw personal and professional calendars and coordinated appointments for future events
- Arranged domestic and international travel plans and itineraries
- Maintained and organized all shared drives, documents and spreadsheets in Google Workspace
- Experienced with productivity tools such as Slack, Zoom, Google Docs and Sheets, ClickUp and Asana
- Collaborated in cloud environments such as Trello and Google Workspace
Personal Assistant/Senior Accounts Clerk
Siyakha Imperial Printing Co.
Durban
04.2006 - 02.2008
- Utilized personal and professional networks to identify, acquire and manage new clients.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Collaborated in cloud environments such as Trello and Google Workspace.
- Arranged domestic and international travel plans and itineraries.
- Sourced and ordered office equipment and supplies.
- Used discretion when handling confidential information.
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Coordinated international and domestic travel logistics including flight itineraries, hotel reservations and car services.
- Maintained appropriate filing of personal and professional documentation.
- Attended meetings, took notes and tracked action items.
- Documented and distributed meeting notes to identify, analyze and improve workflows.
- Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
- Organized and attended meetings and compiled related documents and reports.
- Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business.
- Communicated with internal departments, vendors and contractors to discuss schedules, project requirements and upcoming appointments.
- Provided multifaceted services to professionals by managing mail, scheduling appointments and other administrative tasks.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Served as point of contact between clients and managerial staff.
- Experienced with productivity tools such as Slack, Zoom, Google Docs and Sheets, ClickUp and Asana
- Collaborated in cloud environments such as Trello and Google Workspace
Admin Clerk/Secretary
Department Of Justice – The Verulam Court
Durban
02.2006 - 03.2006
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Composed inter-office correspondence and provided product and service information to customers.
- Handled daily scheduling tasks and provided administrative support for entire department.
- Maintained daily report documents, memos and invoices.
- Maintained electronic filing systems and categorized documents.
- Entered data into system and updated customer contacts with information to keep records current.
- Created and updated records and files to maintain document compliance.
- Drafted agendas, recorded minutes and generated documents to facilitate meetings.
- Screened visitors and issued badges to maintain safety and security.
- Booked airfare, hotel and ground transportation to coordinate office travel.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Answered multi-line phone system and enthusiastically greeted callers.
Accounts Clerk
Viva International (Pty) Ltd
Durban
01.2003 - 12.2005
- Assessed data and information to verify entry, calculation and billing code accuracy.
- Applied mathematical abilities to calculate and check figures in accounting systems.
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
- Reported financial data and updated financial records in ledgers and journals.
- Organized budget documentation and tracked expenses to maintain tight business controls.
- Compiled budget figures by reviewing past budgets, evaluating estimated income and assessing expenses.
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
- Investigated daily variances and corrected errors to resolve discrepancies.
- Used accounting software to prepare weekly and monthly financial reports.
- Tracked business revenue and expenditures and reconciled accounts to maintain high accuracy.
- Input financial data and produced reports using department software.
- Supervised daily bookkeeping operations with attention to accounts receivable, accounts payable, banking reconciliation and disbursements.
- Monitored status of accounts receivable and payable to facilitate prompt processing.
- Completed financial reports, providing insight into performance, operations and cash flow.
- Assisted management with annual expense plans to strategically track income or revenue.
- Checked general ledger entries to increase accuracy, prevent significant errors and identify adjustments.
- Maintained accurate and complete documentation to facilitate accounting and filing functions.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements and statements.
- Prepared itemized statements, bills or invoices and recorded amounts due for items purchased or services rendered.
- Reviewed figures, postings and documents for correct entry, completeness and accuracy.
- Communicated with suppliers to reconcile invoice payments.
- Maintained clean and organized files by keeping accounts payable records up-to-date.
- Directed clients to appropriate accountants, answered phone calls and replied to office emails for excellent customer service.
- Reconciled company accounts for credit cards, employee expenses and commissions.
- Completed weekly check runs and maintained accounting ledgers by verifying and posting account transactions into accounting system.
Secretary
Zanelle Marketing Cc
Durban
01.2001 - 12.2002
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided onboarding and training for new support staff.
- Booked airfare, hotel and ground transportation to coordinate office travel.
- Scheduled appointments and conducted follow-up calls to clients.
- Reviewed and balanced daily bank deposits and deposit report.
- Entered data into system and updated customer contacts with information to keep records current.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Created and updated records and files to maintain document compliance.
- Organized envelopes, postage and mail correspondence for staff and leadership.
- Drafted agendas, recorded minutes and generated documents to facilitate meetings.
- Maintained electronic filing systems and categorized documents.
- Recorded and tracked operational expenses to identify and eliminate wasteful spending.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Answered multi-line phone system and enthusiastically greeted callers.
- Handled daily scheduling tasks and provided administrative support for entire department.
- Recorded daily financial transactions using Quickbooks and handled payments of accounts.
- Updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Screened visitors and issued badges to maintain safety and security.
- Composed inter-office correspondence and provided product and service information to customers.
- Maintained daily report documents, memos and invoices.
Education
Matric Exemption -
Verulam Secondary
Durban, South Africa 01.2000 - 12.2000
Advance Certificate in Manangement Studies -
Mancosa
Durban, South Africa 01.2019 - 12.2019
Bachelor of Business Administration - Bachelor of Business Administration
Mancosa
Durban, South Africa 01.2022 - Current
Skills
Good Telephone Etiquette
undefinedAccomplishments
1.My achievement at BKS was a promotion from a Personal Assistant to a roject Administrator.
2. My achievement at Siyakha Imperial Printing was Employee of the Year 2006 and my dual promotion from Junior Accounts Clerk to Senior Accounts Clerk to Personal Assistant to Director.
3. My achievement at Ethekwini Municipality was a promotion from Principal Clerk to Acting Chief Clerk.
Software
Certification
Advance Certificate in Management Studies (NQF 6)
Refrences
1.
Name: Mr Justice Mhlongo
Position: Construction Manager
Company: EThekwini Municipality – Electricity
Contact Number: 0313115290
2.
Name: Mr Raymond Preamduth
Position: Construction Superintendent
Company: EThekwini Municipality – Electricity
Contact Number: 0313115279
3.
Name: Mrs R Naiker
Position: Senior Admin Officer
Company: EThekwini Municipality – Electricity
Contact Number: 082 708 8697
Timeline
Bachelor of Business Administration - Bachelor of Business Administration
Mancosa
01.2022 - Current
Acting Chief Clerk
EThekwini Municipality - Electricity
11.2021 - Current
Advance Certificate in Management Studies (NQF 6)
12-2019
Advance Certificate in Manangement Studies -
Mancosa
01.2019 - 12.2019
Principal Clerk
EThekwini Municipality - Electricity
07.2012 - 10.2021
Personal Assistant / Project Administrator
BKS (PTY) LTD
03.2008 - 06.2012
Personal Assistant/Senior Accounts Clerk
Siyakha Imperial Printing Co.
04.2006 - 02.2008
Admin Clerk/Secretary
Department Of Justice – The Verulam Court
02.2006 - 03.2006
Accounts Clerk
Viva International (Pty) Ltd
01.2003 - 12.2005
Secretary
Zanelle Marketing Cc
01.2001 - 12.2002
Matric Exemption -
Verulam Secondary
01.2000 - 12.2000
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