Amit Kumar
Manchester
Summary
Experienced with hospitality and retail management, operational oversight, and customer service excellence. Utilizes strategic planning to enhance efficiency and drive guest satisfaction. Track record of building cohesive teams and ensuring high standards of quality and service. Valued for adaptability and consistent delivery of results.
Overview
22
22
years of professional experience
Work History
Restaurant Owner
BR Foods Ltd.
07.2017 - 01.2025
- Supervised daily restaurant operations, ensuring smooth workflow and timely resolution of any issues that arose.
- Analyzed sales data to identify trends for informed decision-making related to menu adjustments or operational changes.
- Set employee schedules, delegated work, and monitored food quality and service performance.
- Ensured compliance with all health department regulations, maintaining a safe environment for both employees and patrons alike.
- Optimized menu offerings based on customer feedback, leading to better sales performance and high levels of repeat business.
- Effectively managed payroll responsibilities while adhering to budgetary constraints, promoting cost-effective staffing practices across all shifts.
- Recruited, hired, and trained talented staff to fill vacancies.
- Established strong vendor relationships for the consistent sourcing of fresh ingredients at competitive prices.
- Planned and executed strategies to increase customer loyalty and retention.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Increased customer satisfaction by implementing high-quality service standards and staff training programs.
Restaurant Owner
A&S Enterprises Heswall Ltd.
05.2012 - 10.2024
- Supervised daily restaurant operations, ensuring smooth workflow and timely resolution of any issues that arose.
- Increased customer satisfaction by implementing high-quality service standards and staff training programs.
- Sourced vendors, negotiated contracts, and managed efficient deliveries of high-quality supplies.
- Developed comprehensive employee manuals outlining operational procedures, company policies, and expectations for enhanced staff performance.
Retail Department Manager
Primark Stores Limited
11.2007 - 08.2011
- Maintained a visually appealing department layout that effectively showcased products and enticed customers to make purchases.
- Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
- Led meetings with store management to discuss goals, challenges faced within the department as well as successful tactics to be implemented across the organization.
- Ensured compliance with company policies, procedures, and safety standards throughout all aspects of department operation.
- Implemented loss prevention measures that significantly reduced instances of theft or damage within the department.
- Reduced employee turnover rate through establishing a positive work environment and fostering strong team dynamics.
- Established an effective communication channel within the team which led to smoother coordination and task delegation.
- Streamlined department operations by implementing efficient merchandising strategies and inventory management techniques.
- Enhanced sales performance with effective staff training and development programs, focusing on product knowledge and upselling techniques.
- Established team priorities, maintained schedules and monitored performance.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Senior Merchandise Manager
Parmani Ltd.
03.2003 - 07.2006
- Developed strong relationships with vendors, fostering collaboration and mutually beneficial partnerships.
- Motivated and mentored merchandise team to achieve high performance and job satisfaction.
- Developed and maintained strong relationships with vendors to secure exclusive product offerings and favorable terms.
- Coordinated and directed buying team, enforcing compliance with company standards.
- Managed high-performing team members, providing ongoing coaching and development opportunities for career advancement.
- Monitored and evaluated supplier performance to verify quality of products and delivery times met company standards.
- Streamlined the buying process for increased efficiency and profitability with strategic vendor negotiations.
- Negotiated pricing with vendors to achieve maximum profitability.
Education
Master of Arts - International Business Management
Manchester Metropolitan University
Manchester08-2007
Bachelor of Arts - Diploma in Fashion Merchandiser
Foreign Trade Academy
New Delhi, India03-2003
Bachelor of Arts - Export/Import Diploma
Foreign Trade Academy
New Delhi, India03-2001
Skills
- Staff management
- Inventory management
- Customer engagement
- Vendor relations
- Financial planning
- Small business operations
- Delivery scheduling
- Operations management
Timeline
Restaurant Owner
BR Foods Ltd.
07.2017 - 01.2025
Restaurant Owner
A&S Enterprises Heswall Ltd.
05.2012 - 10.2024
Retail Department Manager
Primark Stores Limited
11.2007 - 08.2011
Senior Merchandise Manager
Parmani Ltd.
03.2003 - 07.2006
Master of Arts - International Business Management
Manchester Metropolitan University
Bachelor of Arts - Diploma in Fashion Merchandiser
Foreign Trade Academy
Bachelor of Arts - Export/Import Diploma
Foreign Trade Academy
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