AMINETOU DACOSTA DAH
Marketing
Johannesburg,Gauteng
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
IT Support Specialist
TurnkeyISP
New Mexico
03.2024 - Current
- Provided first-level technical support to customers, resolving issues related to internet connectivity, billing, and service inquiries for over 8 clients
- Conducted remote troubleshooting using NMS (Network Management System) tools to identify and resolve customer issues efficiently.
- Escalated complex technical problems to higher-level support teams while ensuring timely follow-up and customer communication.
- Utilized CRM (Customer Relationship Management) software to document interactions, track issues, and maintain customer records for enhanced service delivery.
- Assisted customers in understanding their services, troubleshooting devices, and improving overall satisfaction through effective communication and problem-solving skills.
English Teacher
EPIK
Gyeongju
09.2022 - 09.2023
- Demonstrated expertise in managing schedules, tasks, and deadlines effectively.
- Developed creative solutions, to keep students entertained and engaged
- Successfully worked with over a 1000 diverse students from various backgrounds, displaying cultural sensitivity and adaptability.
- Developed creative teaching strategies to address individual learning needs, showcasing critical thinking and problem-solving abilities.
- Translated student feedback into actionable improvements, highlighting the capacity to analyze data and make data-driven decisions.
Concierge Agent
Attentive SMS Marketing
New Jersey
04.2022 - 08.2022
- Proven track record of delivering exceptional customer service through SMS interactions, ensuring high customer satisfaction and retention.
- In-depth understanding of a wide range of products and brands, enabling precise and relevant product recommendations.
- Skilful tailoring of shopping suggestions to meet individual customer preferences and needs, enhancing the overall shopping experience.
- Strong written communication skills demonstrated through effective engagement with customers via SMS, providing clear and helpful information.
- Adept at resolving over 50 customer inquiries and issues a day and finding creative solutions, plus ensuring a smooth shopping process.
Appointment Setter & Customer Service Representative
P4P Marketing
Ontario
08.2021 - 03.2022
- Generated leads by meticulously researching and identifying potential clients within the moving industry, with a focus on residential and commercial moves across the United States
- Proactively secured appointments for the sales team by reaching out to prospects via phone and email, effectively communicating the advantages of the companies moving services
- Maintained accurate and up-to-date records of leads, interactions, and scheduled appointments, utilizing Customer Relationship Management (CRM) system to streamline remote operations
- Consistently met and exceeded weekly and monthly appointment-setting targets, playing a pivotal role in the success of the sales team
- Gathered regular feedback from prospects and team members, utilizing insights to enhance the efficiency and effectiveness of the appointment-setting process
Online English Teacher
Tutlo
Warsaw
02.2021 - 08.2021
- Worked with students between ages 16 and 55 on grammar, pronunciation and sentence construction.
- Boosted student confidence through tailored feedback and individualized support in areas of improvement.
- Enhanced students'' language skills by focusing on reading, writing, speaking, and listening activities.
- Gently corrected student pronunciation and grammar to improve conversation skills.
Public Relations Executive
Golden Key Southern Africa
Cape Town
01.2020 - 01.2021
- Oversaw and curated content for organic social media channels, including content creation and campaign management.
- Maintained and reinforced brand identity by crafting written and digital content that adhered to brand values and guidelines.
- Designed visually captivating and well-written posters for brand collaborations and events, enhancing promotional efforts.
- Orchestrated the creation and publication of a bi-annual magazine, showcasing commitment to multi-channel content production.
- Crafted trending and engaging social media content for platforms such as Instagram, Twitter, and Facebook, resulting in increased audience engagement.
- Collaborated cross-functionally with various departments to develop content aligning with their specific initiatives.
- Developed and executed a comprehensive social media strategy, establishing clear goals and KPIs to measure success.
Customer Service Agent
Delivery.com
New York
03.2020 - 12.2020
- Proven track record of delivering exceptional customer service through SMS interactions, ensuring high customer satisfaction and retention
- In-depth understanding of a wide range of products and brands, enabling precise and relevant product recommendations
- Skillful tailoring of shopping suggestions to meet individual customer preferences and needs, enhancing the overall shopping experience
- Strong written communication skills demonstrated through effective engagement with customers via SMS, providing clear and helpful information
- Adept at resolving customer inquiries and issues, finding creative solutions, and ensuring a smooth shopping process
Education
Bachelor of Arts - Multimedia Communication
University of Cape Town
Cape Town, South Africa 02.2024 - 06.2024
Skills
Brand management
Graphic design
Project management
Copywriting
Canva
Video editing
Google Suite
Microsoft Suite
Document collaboration
VOIP phones
Ticketing systems
Customer relationship management software
Email management
Data analytics and reporting
Network management systems software
Organisation and team player
References
Available on request
Skillssummary
Organic social media, Brand management, Graphic design, Project management, Copywriting, Canva, Hubspot, Google Suite, Microsoft Suite, Capcut, Social media apps, Collaboration tools (Slack, Microsoft Teams), Document collaboration (Google Workspace, Microsoft Office 365, Dropbox Paper), Screen sharing and remote support (TeamViewer, Zoom, Skype), Phone systems (Zoiper, UJET), Ticketing systems (Zendesk Support), Customer relationship management (CRM) software (Kustomer, HubSpot, Zendesk), Email management (Microsoft Outlook, Gmail), Internal communication (Slack, Microsoft Teams), Data analytics and reporting (Google Analytics, Microsoft Power BI), Text expander software (Magical), Network management systems (UISP, Calix SMx)
Timeline
IT Support Specialist
TurnkeyISP
03.2024 - Current
Bachelor of Arts - Multimedia Communication
University of Cape Town
02.2024 - 06.2024
English Teacher
EPIK
09.2022 - 09.2023
Concierge Agent
Attentive SMS Marketing
04.2022 - 08.2022
Appointment Setter & Customer Service Representative
P4P Marketing
08.2021 - 03.2022
Online English Teacher
Tutlo
02.2021 - 08.2021
Customer Service Agent
Delivery.com
03.2020 - 12.2020
Public Relations Executive
Golden Key Southern Africa
01.2020 - 01.2021
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