Amelia Koketso Hlatshwayo
Cabin Crew
Blackheath Johannesburg
Summary
Proven talent in enhancing customer satisfaction and exceeding performance metrics, notably at SAFPS, through exceptional problem-solving and effective communication. Demonstrated flexibility and active listening across roles, from managing client brands at Lemuel Management to ensuring premier service at Doppio Zero Restaurant. Achieved consistent client advocacy and visibility growth, showcasing a results-driven approach with a blend of hard and soft skills.
Overview
19
19
years of professional experience
Work History
Junior Talent Manager
Lemuel Management
02.2024 - Current
- Assisted clients with developing personal brand and public image.
- Implemented and developed marketing plans to promote clients and increase visibility.
- Promoted friendly collaboration between talent and production teams for efficient project completion.
- Advocated for clients in negotiations with agents and talent, promoting client careers.
Call Center Representative
Southern African Fraud Prevention (SAFPS)
03.2014 - 02.2024
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Exceeded monthly performance metrics consistently, contributing to success of the call center operations, handling up to 50+ calls daily.
- Managed and organized company’s charity campaigns, e.g Mandela Day drive each year
Receptionist
Virgin Active, South Africa
03.2008 - 03.2014
- Worked at front desk in a high-end gym facility and image upkeep was necessary.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Answered phone promptly and directed incoming calls to correct offices.
- Helped maintain office security by monitoring visitor access and issuing badges as needed.
Host and Waitress
Doppio Zero Restaurant
01.2006 - 01.2008
- Welcome and greet customers in,
- Knowledge of customers and take bookings
- Insuring Great service and dining experience
- Vibrant and great knowledge of menu
- Take orders and serve food and drinks to guests.
Education
High School Diploma -
Rustenburg Educational College
Rustenburg, South Africa 04.2001 -
Skills
Problem-solving aptitude
Effective Communication
Active listening
Customer Service
Flexibility
Languages
English
Bilingual or Proficient (C2)
Timeline
Junior Talent Manager
Lemuel Management
02.2024 - Current
Call Center Representative
Southern African Fraud Prevention (SAFPS)
03.2014 - 02.2024
Receptionist
Virgin Active, South Africa
03.2008 - 03.2014
Host and Waitress
Doppio Zero Restaurant
01.2006 - 01.2008
High School Diploma -
Rustenburg Educational College
04.2001 -
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