Amelia Jane Naidoo
Travel Administrator
Durban
Summary
Goal-oriented travel management professional offering 15 years of experience working within organizations ranging in size, value and business scale. Works with business executives and all levels of staff to deliver quality booking options that fit individual schedules. Dedicated to timeliness, cost-effectiveness and supporting attainment of challenging business objectives.
Overview
15
15
years of professional experience
9
9
years of post-secondary education
2
2
Certifications
Work History
Real Estate Consultant
Rawson Property Group
Durban
02.2021 - Current
- Promote sales of properties through advertisements, open houses, and participation in multiple listing services
- Prepare documents such as representation contracts, purchase agreements, closing statements, deeds, and leases
- Advise clients on market conditions, prices, mortgages, legal requirements, and related matters
- Generated leads for sales and rental properties through cold calls and referrals.
- Liaised between buyers and sellers to provide positive experiences for both parties.
- Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
- Developed and maintained list of available properties suited to different needs and budgets for both commercial and industrial use.
- Sold high volume of properties in short timeframes to exceed quotas and maximize business revenue.
- Maintained connections with clients to encourage repeat business and referrals.
- Negotiated, facilitated, and managed real estate transactions.
- Conducted comprehensive market analysis to identify opportunities for investors.
- Developed and implemented strategic marketing plans to increase potential for selling properties and generate more leads.
- Developed and presented proposals to clients to raise awareness of potential real estate investments.
Founder/Owner
Beyond Borders Travel Agency
Durban
08.2017 - Current
- Created organization's mission and vision statements for use by employees.
- Established, optimized and enforced business policies to maintain consistency across industry operations.
- Plans and negotiates rate, product, services changes and agreement renewals
- Promoting and marketing the business via social media
- Managing budgets and maintaining statistical and financial records
- Recruited, trained, coached, and supervised new staff members
- Experience in managing multiple priorities, administrative coordination, and logistics
- Managed simultaneous projects on various clients’ accounts on a rolling basis
- Developed key operational initiatives to drive and maintain substantial business growth.
- Conducted target market research to scope out industry competition and identify advantageous trends.
- Directed market expansions to propel business forward, meet changing customer needs.
- Negotiated terms of business acquisitions to increase business base and solidify market presence.
- Monitored key business risks and established risk management procedures.
- Managed financial, operational and human resources to optimize business performance.
- Formulated and executed strategic initiatives to improve product offerings.
- Developed strong partnerships with other businesses to allow for collaboration and more significant opportunities for growth.
- Contracted as a consultant to various travel and hospitality companies
- Represented organization at industry conferences and events.
Retail Store Manager
Flight Centre Travel Group
Durban
01.2015 - 07.2017
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback, and rewarding superior performance.
- Manage workflow and process documents and contracts following SLA
- Consistently met short and long‑term targets
- Collaborate with the leadership team, business partners, and other Executive Assistants to provide support to the organization
- Manage income and expense reports monthly.
- Optimized store displays and appearance via strategic merchandising.
- Trained team members in successful strategies to meet operational and sales targets.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Managed store organization, maintenance, and purchasing functions.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Developed and implemented successful staff incentive programs to motivate employees.
- Work professionally and independently in providing travel services by e‑mail, telephonically, and in contact meetings
Customer Service Specialist / Customer Service Trainer
Edcon Financial Services
Durban
01.2012 - 12.2014
- Planning and controlling of call centre staff
- Provided primary customer support to internal and external customers.
- Handling of store, customer, and staff related queries
- Resolved concerns with products or services to help with retention and drive sales.
- Reporting of the department, call centre and team statistics
- Analyzing team performance and implementing action to improve performance
- Coaching sessions conducted when needed, individually or as a team
- Assistance in the payroll of call centre staff and submission to HR
- Compiling and conducting monthly performance reviews with team members Individually
- Handling of ER matters e.g
- Disciplines Coach staff on opportunity areas and compile coach logs
- Trained, coached, and supervised new staff members in Customer Service and Numerical
- Skills
- Assisted management in identifying workflow issues and finding solutions.
Casino Dealer
Royal Caribbean Cruises
Miami
03.2008 - 03.2010
- Maintained fast, smooth game pace by efficiently handling dice, chips, money, and cards.
- Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
- Inspected cards and gaming equipment to verify proper functioning and good working order.
- Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
- Adhered to all gaming regulations and procedures to maintain legal and ethical operation.
- Monitored game for potential security risk to protect operation and players.
- Conducted games such as: American Roulette, Blackjack (Multideck & single deck), Dice / Craps, Poker
Casino Table Games Dealer
Suncoast Casino and Entertainment World
Durban
03.2008 - 03.2010
- Maintained fast, smooth game pace by efficiently handling dice, chips, money, and cards.
- Inspected cards and gaming equipment to verify proper functioning and good working order.
- Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
- Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
- Monitored game for potential security risk to protect operation and players.
- Handled and shuffled cards and playing pieces to maintain game integrity.
- Inspected table games and equipment to confirm proper function.
Education
Teaching English in a Foreign Language (TEFL) -
Alpha Academy
01.2021 - 06.2021
Diploma - Human Resources Management
Alpha Academy
Online 01.2018 - 01.2020
Bachelors Degree - Banking
UNISA, Correspondence
Durban 01.2007 - 01.2012
Course in Computerized Accounting - Accounting
Careers 2000
Durban 01.2009 - 06.2009
Course in Bookkeeping - Endorsed By CIBM - Accounting Technology And Bookkeeping
Careers 2000
Durban 07.2009 - 12.2009
National Certificate in Secretarial and Computer Studies - Administrative Assistance And Secretarial Science
Careers 2000
Durban 01.2009 - 04.2009
Skills
Comparative market analysis
Travel arrangements
Contract negotiations
Executive Travel
New business generation
Relationship building and management
Property tours and inspections
Executive travel
Organization and Time Management
Planning and Coordination
Training and Development
Problem-Solving
Certification
Property Practitioners Regulatory Authority
Timeline
Real Estate Consultant
Rawson Property Group
02.2021 - Current
Teaching English in a Foreign Language (TEFL) -
Alpha Academy
01.2021 - 06.2021
Property Practitioners Regulatory Authority
01-2021
African Business Travel Association
01-2020
Diploma - Human Resources Management
Alpha Academy
01.2018 - 01.2020
Founder/Owner
Beyond Borders Travel Agency
08.2017 - Current
Retail Store Manager
Flight Centre Travel Group
01.2015 - 07.2017
Customer Service Specialist / Customer Service Trainer
Edcon Financial Services
01.2012 - 12.2014
Course in Bookkeeping - Endorsed By CIBM - Accounting Technology And Bookkeeping
Careers 2000
07.2009 - 12.2009
Course in Computerized Accounting - Accounting
Careers 2000
01.2009 - 06.2009
National Certificate in Secretarial and Computer Studies - Administrative Assistance And Secretarial Science
Careers 2000
01.2009 - 04.2009
Casino Dealer
Royal Caribbean Cruises
03.2008 - 03.2010
Casino Table Games Dealer
Suncoast Casino and Entertainment World
03.2008 - 03.2010
Bachelors Degree - Banking
UNISA, Correspondence
01.2007 - 01.2012