Amelia Jane Naidoo

As an experienced Industrial Real Estate Broker at Anvil, based in the south of Durban, I specialize in the commercial and industrial property sectors. With a strong background in market analysis, strategic negotiations, and client relationship management, I provide tailored solutions for businesses seeking optimal real estate options. My role entails the leasing and sales of industrial properties, as well as overseeing property development projects for clients, ensuring their real estate needs are met with tailored solutions.

• Prepared and processed transactional paperwork, ensuring full compliance with legal, zoning, and regulatory standards for industrial properties.
• Provided expert guidance to clients on market conditions, pricing strategies, lease structures, mortgage options, and legal requirements for warehouse and distribution facilities.
• Expanded client base by actively engaging in cold calling, networking, and lead generation efforts to attract industrial property investors and tenants.
• Served as a liaison between buyers, sellers, landlords, and tenants to facilitate smooth and efficient industrial real estate transactions.
• Assisted clients with financing options, property inspections, environmental assessments, and credit evaluations to ensure successful lease and purchase agreements.
• Conducted and completed incoming and outgoing property inspections to assess warehouse conditions, ensure compliance with safety and regulatory standards, and facilitate transitions.
• Curated and maintained a comprehensive portfolio of available warehouses, distribution centres, and industrial properties to meet various operational and budgetary needs.
• Advised clients on property valuations, investment opportunities, and risk assessments to optimize their industrial real estate portfolios.
• Conducted in-depth market analysis and comparative research to identify emerging trends, pricing strategies, and high-demand industrial locations.
• Developed and executed innovative marketing strategies, including digital campaigns, direct outreach, and property showcase events, to attract buyers and tenants.
• Managed and coordinated industrial property listings, ensuring detailed descriptions, high-quality photography, and virtual tours to maximize visibility.
• Organized and led property tours, guiding clients through warehouse specifications, logistics advantages, and operational suitability.
• Consistently met or exceeded company sales targets through strategic negotiation, market expertise, and superior client service.
• Maintained long-term relationships with industrial clients, fostering repeat business, referrals, and sustained portfolio growth.
• Stayed up-to-date with industrial real estate laws, zoning regulations, environmental compliance, and market shifts to provide informed client guidance.
• Developed and presented investment proposals to educate clients on high-return industrial real estate opportunities.

As a dedicated and versatile customer service agent, I worked across four different contracts during my tenure, providing top-tier support for Amazon customers. This role required flexibility as I worked various shifts to meet the needs of the business and deliver timely solutions to customers.

• Offering top-notch assistance for a range of Amazon services such as Whole Foods, Prime Membership and digital content to the USA market.
• Resolved technical issues affecting Amazon website, Prime services, and digital devices to enhance functionality.
• Addressed and resolved enquiries from customers, drivers, shippers, and Delivery Service Partners efficiently.
• Enhanced delivery performance through early detection of potential challenges.
• Communicate with customers through various channels, including phone, chat, mobile chat, email, and Alexa, ensuring effective and efficient support.
• Offer technical support for digital services, addressing device-related issues.
• Kept current with Amazon offerings, procedures, and guidelines to provide accurate support.
• Handle escalations when necessary, ensuring customer concerns are addressed promptly and thoroughly.
• Work to meet performance metrics related to customer satisfaction, resolution time, and issue escalation.
• Experience working with various customer service tools, CRM systems, and internal Amazon platforms.
• Handled intricate enquiries while ensuring solutions adhered to Amazon's policies and values.

• Prepared and processed transactional paperwork, ensuring full compliance with legal standards.
• Advised clients on market conditions, pricing, mortgage options, legal requirements, and assisted with loan facilitation, property inspections, and credit evaluations to ensure successful transactions.
• Expanded client base by proactively engaging in cold calling, networking, and lead generation efforts.
• Served as a liaison between buyers and sellers, facilitating seamless transactions, while curating and maintaining a diverse portfolio of commercial and industrial properties tailored to varying client needs and budgets.
• Negotiated purchase agreements, lease terms, and contract conditions to secure the best possible deals for clients.
• Provided expert guidance on property valuations, investment opportunities, and risk assessments to maximize client returns.
• Conducted in-depth market analysis and comparative market research to identify trends, pricing strategies, and emerging opportunities.
• Developed and implemented innovative marketing strategies, including digital campaigns, social media promotions, and open house events.
• Managed and coordinated property listings, ensuring accurate and compelling descriptions, professional photography, and virtual tours.
• Facilitated property showings and guided clients through every stage of the buying and selling process.
• Built and maintained strong relationships with lenders, appraisers, attorneys, and home inspectors to streamline transactions.
• Consistently achieved or exceeded company sales targets through effective negotiation and client relationship management.
• Maintained strong client relationships to drive repeat business, referrals, and long-term partnerships.
• Stayed up-to-date with real estate laws, zoning regulations, and industry best practices to provide clients with informed guidance.
• Developed and presented compelling proposals to educate clients on potential real estate investment opportunities.

• Led and managed a team of eight sales members, overseeing daily operations and ensuring adherence to SLAs and KPIs.
• Recruited, trained, and mentored staff, fostering continuous development and driving performance to meet company targets.
• Developed and implemented business policies and procedures to ensure efficiency, consistency, and compliance.
• Created and negotiated competitive travel packages with suppliers, while managing budgets and revenue forecasts.
• Designed and executed marketing campaigns, leveraging social media to drive client acquisition and retention.
• Provided expert travel advice, managed complex itineraries, and maintained strong client relationships.
• Implemented training programs on industry trends, customer service, and sales techniques to optimize team performance.
• Monitored team progress, handled escalations, and resolved conflicts to maintain high client satisfaction.
• Represented the agency at industry events to enhance brand visibility and build business partnerships.
• Conducted market research to identify trends, competitive pricing, and new opportunities for business growth.

• Recruited, trained, and retained top talent by providing timely performance evaluations, positive feedback, and rewarding exceptional performance to boost morale.
• Managed workflow, documentation, and contracts in adherence to service level agreements.
• Consistently met short- and long-term sales and operational targets, driving business growth, and bringing the store to target performance levels.
• Managed monthly income and expense reports, ensuring financial accuracy and profitability.
• Optimized store displays and presentation through strategic merchandising to enhance the customer experience.
• Trained team members in effective sales strategies and operational techniques to achieve targets and exceed goals.
• Inspired staff to exceed sales objectives by promoting target products and fostering a customer-centric culture.
• Oversaw employee performance, provided constructive feedback, and implemented strategies to resolve performance issues, improving overall efficiency.
• Managed store organization, maintenance, inventory control, and purchasing functions to maintain a smooth operation.
• Reconciled daily sales transactions, maintaining precise revenue records.
• Developed comprehensive training sessions for associates on sales approaches, product benefits, and motivational tools to boost customer experience ratings.
• Created initiatives to motivate employees and enhance team spirit.
• Strengthened workplace dynamics by organizing efforts to improve teamwork and productivity.
• Expertise in conflict resolution, team motivation, and maintaining high performance under pressure.
• Proficient in financial management, inventory control, and achieving operational targets.

• Directed high-performing call centre sales team to meet and exceed sales goals.
• Delivered outstanding phone-based customer support to answer queries and solve problems.
• Resolved product and service concerns, driving customer retention and sales growth.
• Monitored and documented key performance indicators to highlight improvement areas.
• Organized both one-on-one and group coaching meetings aimed at elevating skills, driving motivation, and optimizing team performance.
• Ensured timely submission of call centre payroll details to HR for processing.
• Ensured compliance with call centre SLAs while meeting operational requirements through effective scheduling.
• Monitored and studied calls through various methods, including call listening, call scoring, and customer feedback, to assess agent performance and progress. Provided targeted coaching based on these assessments to improve skills, compliance with best practices, and overall performance.
• Conducted monthly performance reviews, providing feedback, setting goals, and identifying opportunities for growth.
• Facilitated resolution of employee relations matters while enforcing organizational policies.
• Trained, coached, and mentored new sales team members, focusing on customer service, product knowledge, and sales techniques.
• Partnered with management to detect workflow issues and enhance team efficiency.

• Maintained fast, smooth game pace by efficiently handling dice, chips, money, and cards
• Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment
• Inspected cards and gaming equipment to verify proper functioning and good working order
• Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation
• Adhered to all gaming regulations and procedures to maintain legal and ethical operation
• Monitored game for potential security risk to protect operation and players
• Conducted games such as: American Roulette, Blackjack (Multi-deck & single deck), Dice / Craps, Poker

• Maintained fast, smooth game pace by efficiently handling dice, chips, money, and cards
• Inspected cards and gaming equipment to verify proper functioning and good working order
• Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment
• Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation
• Monitored game for potential security risk to protect operation and players
• Handled and shuffled cards and playing pieces to maintain game integrity
• Inspected table games and equipment to confirm proper function