Hi, I’m
Amelia Jambane
IT Technician
Nkomazi Local Municipality,MP
Summary
IT professional with experience in technical support and troubleshooting. Strong focus on team collaboration, ensuring reliability and adaptability in dynamic environments. Skilled in hardware and software diagnostics, network configuration, and customer service. Known for clear communication, problem-solving, and dedication to achieving results.
Overview
9
years of professional experience
5
Languages
Work History
Nkomazi Local Municipality
IT Technical Support Intern
02.2023 - Current
Job overview
- Support the IT team in the deployment of network infrastructure, including routers, switches, and firewalls.
- Contribute to the documentation of IT procedures, creating user manuals and help guides for internal software applications.
- Assist in the inventory management of IT assets, tracking hardware and software licenses.
- Provide backup technical support for network including router, firewall, and wireless access point.
- Help in managing user accounts and permissions within the company’s Active Directory or similar directory services.
- Provided exceptional customer service when responding to help desk requests, maintaining professionalism at all times.
- Improved user satisfaction by promptly addressing IT issues and providing effective solutions.
- Contributed to the successful completion of IT projects by effectively managing tasks within deadlines.
- Collaborated with colleagues to implement innovative solutions for recurring technical challenges.
- Assisted in the development of internal documentation related to IT procedures, increasing overall departmental organization and accessibility of information.
- Contributed to a positive work environment within the IT department by maintaining a solutions-oriented mindset and a collaborative team spirit.
- Enhanced system performance by regularly updating software and conducting routine maintenance checks.
- Maintained accurate records of completed tasks, ensuring quality control and facilitating smooth workflow within the department.
- Streamlined communication with clients through clear and concise email correspondence and phone calls.
- Provided training for end-users on new software applications, promoting increased productivity through efficient use of technology tools.
- Supported IT department goals through active participation in team meetings, brainstorming sessions, and project collaboration.
- Developed strong rapport with staff members, building trust as a reliable resource for IT support needs.
- Performed regular data backups to ensure information security and minimize potential risks from data loss incidents.
- Used ticketing systems to manage and process support actions and requests.
- Managed high levels of call flow and responded to technical support needs.
- Installed and configured operating systems and applications.
- Configured hardware, devices, and software to set up work stations for employees.
- Diagnosed and troubleshot hardware, software and network issues.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Configured and tested new software and hardware.
Etimbondweni Primary School
Education Assistant
09.2021 - 08.2022
Job overview
- Took attendance, graded assignments, and maintained student records to assist teachers with administrative tasks and maintain smooth daily operations.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
- Monitored student classroom and outdoors activities to promote student safety.
- Distributed learning materials such as worksheets, textbooks, and group assignments.
- Supervised students in common areas such as cafeteria, library, and playground.
- Prepared instructional materials, including visual aids and handouts, to support the delivery of lessons across various subjects.
- Supported teachers in maintaining a safe learning environment by monitoring student behavior during class transitions and extracurricular activities.
- Assisted teachers in developing comprehensive lesson plans that catered to diverse learning needs.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Set up visual aids, equipment, and classroom displays to support teacher's lesson delivery.
- Tracked student progress using data-driven assessments, allowing for targeted interventions when necessary.
- Improved classroom management by implementing positive reinforcement strategies and clear expectations.
- Engaged students in learning through effective classroom management techniques that promoted active participation and collaboration.
- Maintained inclusive learning environment to enable students to gain maximum benefit from lessons.
- Tutored struggling students individually and in small groups to reinforce learning concepts.
- Helped teacher prepare instructional material and displays.
- Graded and provided feedback on assignments.
- Collaborated with instructors to develop engaging lesson plans.
- Cleaned, organized and restocked classrooms for upcoming classes.
- Demonstrated specific skills and activities for students to improve understanding and take excess workload off teachers.
- Utilized answer sheets and electronic marking devices to grade homework and tests, accurately computing and recording results.
- Developed and implemented strategies to improve student engagement.
- Conducted weekly review sessions to help students prepare for exams.
- Stepped into non-classroom environments such as libraries to help staff manage demand.
Idlangemabala Sec School
Education Assistant
12.2020 - 03.2021
Job overview
- Prepared instructional materials for group and one-on-one use to comply with established curriculum.
- Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues.
- Participated in professional development opportunities and attended in-services and seminars.
- Facilitated small group instruction within an inclusive classroom setting, ensuring each learner received personalized attention and support as needed.
- Provided individualized support for students, addressing their unique academic needs and helping them reach their full potential.
- Boosted student engagement with interactive learning experiences, fostering a collaborative learning environment.
- Prepared teaching materials and set up audio-visual equipment for lead teacher.
- Assisted teachers during parent-teacher conferences by providing detailed information on student progress and needs.
- Developed strong relationships with parents through regular communication, resulting in better support for students both at home and school.
- Served as a mentor for new education assistants, providing guidance on best practices and sharing valuable resources to enhance effectiveness in the role.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Reported on student progress, behavior, and social skills to parents.
- Assisted classroom teacher in supervising snack time and indoor and outdoor play.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Monitored students on field trips, handling roll call, and group movement to keep youths safe in public settings.
- Assisted students in developing deeper understanding of course concepts by providing one-on-one support.
- Took part in professional development workshops to boost skills.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
- Monitored student classroom and outdoors activities to promote student safety.
- Distributed learning materials such as worksheets, textbooks, and group assignments.
- Supervised students in common areas such as cafeteria, library, and playground.
- Assisted teachers in developing comprehensive lesson plans that catered to diverse learning needs.
- Set up visual aids, equipment, and classroom displays to support teacher's lesson delivery.
- Improved classroom management by implementing positive reinforcement strategies and clear expectations.
- Engaged students in learning through effective classroom management techniques that promoted active participation and collaboration.
Pep cell Store KaMaqhekeza
Retail Assistant
01.2017 - 01.2018
Job overview
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Enhanced store appearance through diligent merchandising and regular upkeep of displays.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Demonstrated flexibility by adapting to various roles within the retail environment as needed.
- Resolved customer complaints professionally, maintaining a positive brand image.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Actively engaged customers to provide general assistance and information on store merchandise.
- Collaborated with team members to accomplish sales goals and improve overall store performance.
- Assisted customers with prompt and polite support in-person and via telephone.
- Answered incoming calls and emails to provide product information, features and benefits.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Provided exceptional support during peak hours by managing long queues and multitasking effectively under pressure.
- Interacted with customers proactively, identifying needs and offering suitable product recommendations.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Contributed to a welcoming atmosphere through courteous interactions with both customers and fellow staff members.
- Processed transactions accurately, balancing cash registers at the end of each shift.
- Boosted customer satisfaction by providing exceptional service and addressing inquiries efficiently.
- Handled returns and exchanges professionally, adhering to company policies while prioritizing customer satisfaction.
- Enhanced store security by monitoring for potential theft and promptly reporting suspicious activity.
- Participated in staff meetings to discuss sales targets and strategies for achieving them.
- Coordinated with suppliers to ensure timely delivery of new stock.
- Conducted inventory checks to maintain optimal stock levels, ensuring product availability.
- Updated product pricing and signage to reflect current promotions and discounts.
- Improved customer satisfaction by promptly addressing and resolving complaints.
- Maintained cleanliness and organization of store, creating welcoming environment for customers.
Education
Tshwane University of TechnologyPretoria, South Africa
National Diploma from Information Technology
01.2023
University Overview
- Specialized in Communication Networks. Major subjects are Electronics, Communication Networks and Mathematics.
- Obtained distinction in Computing Fundamentals IA, Computing Skills IA and Computing Skills IB.
Skills
Customer Care / People’s Skills
Remote support
Network support
Printer support
Software installation
Windows administration
Wireless networking
Application support
Virus removal
Server maintenance
Help desk experience
IT documentation
Mobile device support
Software updates
Security protocols
System administration
VoIP support
Hardware configuration
Virtualization technologies
Timeline
IT Technical Support Intern
Nkomazi Local Municipality
02.2023 - Current
Education Assistant
Etimbondweni Primary School
09.2021 - 08.2022
Education Assistant
Idlangemabala Sec School
12.2020 - 03.2021
Retail Assistant
Pep cell Store KaMaqhekeza
01.2017 - 01.2018
Tshwane University of Technology
National Diploma from Information Technology
References
- Sandlana, MV, ICT Manager, 072 209 3690, 0674252563, Nkomazi Local Municipality
- Ndlovu, J, MMC Planning and Development, 079 741 1479, Nkomazi Local Municipality
- Mabuza, LM, Principal, 079 3571 644, Etimbondweni Primary School
- Malebusha, MM, Deputy Principal, 072 673 9177, Idlangemabala Secondary School
- NG, Mabona, Mentor, 0729595306, 012 766 5522, Mpumalanga Department of Education
- Nomonde, Mahlalela, 013 780 0021, Pep Cell KaMaqhekeza