Taahira Cassim
Retail Sales Consultant
Johannesburg,GP
Summary
Accomplished Roaming Consultant at Estee Lauder, adept in client requirements assessment and problem-solving, significantly enhanced revenue through innovative strategies. Demonstrated leadership in fostering team collaboration and customer relationship management, achieving top performance metrics. Skilled in MS Office, with a keen attention to detail, I excel in driving business growth and client satisfaction.
Overview
13
13
years of professional experience
Work History
Roaming Consultant
Estee Lauder
12.2022 - Current
- Evaluated customer needs and expectations, establishing clear goals for each consulting engagement.
- Developed innovative strategies for customers, resulting in increased revenue and business growth.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Enhanced communication among team members to foster collaborative and supportive work environment.
- Willing to work overtime and longer to boost sales.
- Collaborated with teams to define, strategize, and implement marketing and brand awareness.
- Developed and maintained strong client relationships, ensuring high levels of satisfaction and repeat business.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Improved resolution time with effective problem-solving for customer complaints.
- Participated in training programs to enhance product knowledge and customer service skills.
Cosmetic Counter Manager
Coco Chanel
01.2019 - 10.2022
- Identifying areas for improvement and implementing appropriate coaching strategies.
- Organized in-store events to showcase new products, driving sales growth and increased brand awareness.
- Utilized data analysis tools to monitor sales trends and adjust promotional efforts accordingly for optimal results.
- Greeted and assisted customers within minutes of approaching cosmetic counter.
- Provided exceptional customer service by addressing concerns promptly and maintaining a professional demeanor under pressure.
- Maintained up-to-date knowledge on industry trends and competitor offerings to provide informed guidance to customers.
- Managed difficult or delicate customer interactions with politeness and professionalism, reaching resolutions promptly and according to store policies.
- Enhanced customer satisfaction by providing personalized consultations and product recommendations.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Delivered product demonstrations and sample applications, raising exposure of key brands.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Applied merchandising and housekeeping procedures, adhering to corporate, and brand standards.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Established team priorities, maintained schedules and monitored performance.
- Analyzed and calculate sales and submitted sales achieved for each team member commissions.
- Conducted regular performance reviews for staff members, identifying areas for improvement and implementing appropriate coaching strategies.
- Managed inventory levels effectively, ensuring the availability of best-selling products at all times.
- Protected store assets and inventory via loss prevention procedures.
Sales Consultant
Truworths & Edgars
04.2016 - 12.2018
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
- Followed up with existing customers to provide additional support and address concerns.
- Strengthened brand reputation by delivering superior customer experiences that fostered loyalty and repeat business.
- Conducted comprehensive product demonstrations for clients, resulting in increased understanding of features and benefits.
- Facilitated smooth transactions by efficiently handling paperwork, preparation of weekly and monthly sales reports, and addressing any concerns or questions from management.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Built diverse and consistent sales portfolio within a pressurized environment.
- Attended ongoing training sessions to stay current on industry trends, market conditions, and product offerings – applying knowledge gained to better serve customers.
- Achieved top performance by strategically adapting to rapidly changing, competitive environment.
- Ability to work exceptionally well independently and within a team.
- Informed customers of promotions to increase sales productivity and volume.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Contributed to event marketing, sales and brand promotion.
- Presented professional image consistent with company's brand values.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Trained new employees on customer service, product knowledge and administration duties.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Provided sales and customer service assistance to walk-in traffic
Retail Sales Associate
Hugo Boss
02.2015 - 08.2015
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
- Answered questions about store policies and addressed customer concerns.
- Assisted in managing inventory levels and restocking merchandise as needed.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Enhanced store appearance and shopping experience with meticulous shelf organization and cleanliness.
- Participated in periodic inventory counts to maintain accurate stock levels.
- Assisted in setting up promotional displays to attract customer attention and boost sales.
- Managed cash register, ensuring accurate transactions and safeguarding against losses.
- Utilized product knowledge to make recommendations, tailoring suggestions to customer needs.
- Prioritized helping customers over completing other routine tasks in store.
Administrator and Receptionist
Lesedi Consulting Engineering
02.2012 - 11.2013
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Maintained personnel records and updated internal databases to support document management.
- Established an organized filing system that streamlined document retrieval and reduced misplaced files.
- Coordinated company events, attended meetings to ensure minutes were taken and effectively compiled into respective documents.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered central telephone system and directed calls accordingly.
Customer Service Associate
Comair Airlines
10.2011 - 11.2012
- Monitored safety-sensitive zones and enforced security measures throughout ground operations.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Enhanced customer satisfaction levels with exceptional service during check-in, boarding, and disembarking processes.
- Contributed to on-time departures by efficiently managing the loading and unloading of baggage, cargo, and mail.
- Expedited passenger boarding process by accurately validating travel documents and efficiently managing gate queues.
- Maintained high standards of professionalism while assisting passengers with special needs or requests during their travel experience.
- Improved ground operations efficiency by streamlining processes and implementing best practices.
- Provided excellent customer support during flight disruptions by promptly rebooking passengers on alternative flights or offering other accommodations as required.
- Demonstrated strong problem-solving skills in resolving various operational challenges while maintaining a focus on customer satisfaction and overall efficiency.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
Education
No Degree - Bridal Make-Up & Hair And Styling
The Vanity Box
Durban03-2014
No Degree - Beauty Therapy Certificate
Camford Therapy College
01-2011
No Degree - Airports Operation Course - Certificate
Sky Aviation
Durban, South Africa01-2010
No Degree - Technical Support NQF Level 4 Certificate
Berea Technical College
Durban, South Africa02-2009
High School Diploma -
Isipingo Secondary School
Durban11-2008
Skills
Problem-solving
Accomplishments
Recognized as one of the top consultants for Estee Lauder Company South Africa among other colleagues, I am highly passionate when working in the retail field, planning events and merchandising luxury products. I have always been dedicated to delivering exceptional customer experiences and achieving regional sales goals.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Roaming Consultant
Estee Lauder
12.2022 - Current
Cosmetic Counter Manager
Coco Chanel
01.2019 - 10.2022
Sales Consultant
Truworths & Edgars
04.2016 - 12.2018
Retail Sales Associate
Hugo Boss
02.2015 - 08.2015
Administrator and Receptionist
Lesedi Consulting Engineering
02.2012 - 11.2013
Customer Service Associate
Comair Airlines
10.2011 - 11.2012
No Degree - Bridal Make-Up & Hair And Styling
The Vanity Box
No Degree - Beauty Therapy Certificate
Camford Therapy College
No Degree - Airports Operation Course - Certificate
Sky Aviation
No Degree - Technical Support NQF Level 4 Certificate
Berea Technical College
High School Diploma -
Isipingo Secondary School
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