Taahira Cassim
Retail Sales Consultant
Johannesburg,GP
Summary
Accomplished Roaming Consultant at Estee Lauder, adept in client requirements assessment and problem-solving, significantly enhanced revenue through innovative strategies. Demonstrated leadership in fostering team collaboration and customer relationship management, achieving top performance metrics. Skilled in MS Office, with a keen attention to detail, I excel in driving business growth and client satisfaction.
Overview
13
13
years of professional experience
Work History
Roaming Consultant
Estee Lauder
2022.12 - Current
- Evaluated customer needs and expectations, establishing clear goals for each consulting engagement.
- Developed innovative strategies for customers, resulting in increased revenue and business growth.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Enhanced communication among team members to foster collaborative and supportive work environment.
- Willing to work overtime and longer to boost sales.
- Collaborated with teams to define, strategize, and implement marketing and brand awareness.
- Developed and maintained strong client relationships, ensuring high levels of satisfaction and repeat business.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Improved resolution time with effective problem-solving for customer complaints.
- Participated in training programs to enhance product knowledge and customer service skills.
Cosmetic Counter Manager
Coco Chanel
2019.01 - 2022.10
- Identifying areas for improvement and implementing appropriate coaching strategies.
- Organized in-store events to showcase new products, driving sales growth and increased brand awareness.
- Utilized data analysis tools to monitor sales trends and adjust promotional efforts accordingly for optimal results.
- Greeted and assisted customers within minutes of approaching cosmetic counter.
- Provided exceptional customer service by addressing concerns promptly and maintaining a professional demeanor under pressure.
- Maintained up-to-date knowledge on industry trends and competitor offerings to provide informed guidance to customers.
- Managed difficult or delicate customer interactions with politeness and professionalism, reaching resolutions promptly and according to store policies.
- Enhanced customer satisfaction by providing personalized consultations and product recommendations.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Delivered product demonstrations and sample applications, raising exposure of key brands.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Applied merchandising and housekeeping procedures, adhering to corporate, and brand standards.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Established team priorities, maintained schedules and monitored performance.
- Analyzed and calculate sales and submitted sales achieved for each team member commissions.
- Conducted regular performance reviews for staff members, identifying areas for improvement and implementing appropriate coaching strategies.
- Managed inventory levels effectively, ensuring the availability of best-selling products at all times.
- Protected store assets and inventory via loss prevention procedures.
Sales Consultant
Truworths & Edgars
2016.04 - 2018.12
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
- Followed up with existing customers to provide additional support and address concerns.
- Strengthened brand reputation by delivering superior customer experiences that fostered loyalty and repeat business.
- Conducted comprehensive product demonstrations for clients, resulting in increased understanding of features and benefits.
- Facilitated smooth transactions by efficiently handling paperwork, preparation of weekly and monthly sales reports, and addressing any concerns or questions from management.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Built diverse and consistent sales portfolio within a pressurized environment.
- Attended ongoing training sessions to stay current on industry trends, market conditions, and product offerings – applying knowledge gained to better serve customers.
- Achieved top performance by strategically adapting to rapidly changing, competitive environment.
- Ability to work exceptionally well independently and within a team.
- Informed customers of promotions to increase sales productivity and volume.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Contributed to event marketing, sales and brand promotion.
- Presented professional image consistent with company's brand values.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Trained new employees on customer service, product knowledge and administration duties.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Provided sales and customer service assistance to walk-in traffic
Retail Sales Associate
Hugo Boss
2015.02 - 2015.08
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
- Answered questions about store policies and addressed customer concerns.
- Assisted in managing inventory levels and restocking merchandise as needed.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Enhanced store appearance and shopping experience with meticulous shelf organization and cleanliness.
- Participated in periodic inventory counts to maintain accurate stock levels.
- Assisted in setting up promotional displays to attract customer attention and boost sales.
- Managed cash register, ensuring accurate transactions and safeguarding against losses.
- Utilized product knowledge to make recommendations, tailoring suggestions to customer needs.
- Prioritized helping customers over completing other routine tasks in store.
Administrator and Receptionist
Lesedi Consulting Engineering
2012.02 - 2013.11
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Maintained personnel records and updated internal databases to support document management.
- Established an organized filing system that streamlined document retrieval and reduced misplaced files.
- Coordinated company events, attended meetings to ensure minutes were taken and effectively compiled into respective documents.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered central telephone system and directed calls accordingly.
Customer Service Associate
Comair Airlines
2011.10 - 2012.11
- Monitored safety-sensitive zones and enforced security measures throughout ground operations.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Enhanced customer satisfaction levels with exceptional service during check-in, boarding, and disembarking processes.
- Contributed to on-time departures by efficiently managing the loading and unloading of baggage, cargo, and mail.
- Expedited passenger boarding process by accurately validating travel documents and efficiently managing gate queues.
- Maintained high standards of professionalism while assisting passengers with special needs or requests during their travel experience.
- Improved ground operations efficiency by streamlining processes and implementing best practices.
- Provided excellent customer support during flight disruptions by promptly rebooking passengers on alternative flights or offering other accommodations as required.
- Demonstrated strong problem-solving skills in resolving various operational challenges while maintaining a focus on customer satisfaction and overall efficiency.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
Education
No Degree - Bridal Make-Up & Hair And Styling
The Vanity Box
Durban2014-03
No Degree - Beauty Therapy Certificate
Camford Therapy College
2011-01
No Degree - Airports Operation Course - Certificate
Sky Aviation
Durban, South Africa2010-01
No Degree - Technical Support NQF Level 4 Certificate
Berea Technical College
Durban, South Africa2009-02
High School Diploma -
Isipingo Secondary School
Durban2008-11
Skills
Problem-solving
Time management
Team collaboration
MS office
Analytical thinking
Client requirements assessment
Team leadership & development
Best practices implementation
Work Planning and Prioritization
Performance tracking
Customer relationship management
Integrity and honesty
Attention to detail
Forecasting and reporting
Accomplishments
Recognized as one of the top consultants for Estee Lauder Company South Africa among other colleagues, I am highly passionate when working in the retail field, planning events and merchandising luxury products. I have always been dedicated to delivering exceptional customer experiences and achieving regional sales goals.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Roaming Consultant
Estee Lauder
2022.12 - Current
Cosmetic Counter Manager
Coco Chanel
2019.01 - 2022.10
Sales Consultant
Truworths & Edgars
2016.04 - 2018.12
Retail Sales Associate
Hugo Boss
2015.02 - 2015.08
Administrator and Receptionist
Lesedi Consulting Engineering
2012.02 - 2013.11
Customer Service Associate
Comair Airlines
2011.10 - 2012.11
No Degree - Bridal Make-Up & Hair And Styling
The Vanity Box
No Degree - Beauty Therapy Certificate
Camford Therapy College
No Degree - Airports Operation Course - Certificate
Sky Aviation
No Degree - Technical Support NQF Level 4 Certificate
Berea Technical College
High School Diploma -
Isipingo Secondary School