Ameé Arends
Project Administrator
Johannesburg,GP
Summary
I have extensive work experience in Customer Relationship Management and Office Administration which has been honed within the Retail and Hospitality Industries. This has provided me with a varied nature of skills and the ability to work with many kinds of people. I thrive on challenges and as an open-minded person, my track record clearly demonstrates that I am always eager to learn and very receptive to new people, methods, systems and environments. I am a conscientious and diligent worker who communicates with confidence, pays attention to detail and capable of managing problem solving matters.
Overview
14
14
years of professional experience
21
21
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Project Administrator
FirstRand Bank
02.2020 - Current
- Efficiently manage incoming requests from stakeholders by prioritizing tasks based on urgency and relevance
- Facilitate regular team meetings for effective communication, collaboration, and problem-solving efforts
- Communicate with stakeholders on job milestones
- Develop and maintain positive relationships with clients and other stakeholders
- Enhance project efficiency by streamlining communication channels and implementing effective tracking systems
- Responsible for the consolidation of month end team reports
Personal Assistant to Chief Operating Officer
FirstRand Bank
09.2018 - 01.2020
- Responded to emails and other correspondence to facilitate communication and enhance business processes
- Assisted in the preparation of presentations and reports, contributing to well-informed decision making
- Oversaw personal and professional calendars and coordinated appointments for future events
- Maintained confidentiality and discretion while handling sensitive information relevant to company operations
- Served as first point of contact for incoming visitors or phone calls, ensuring prompt responses or directing inquiries appropriately
- Aided executive in personal tasks such as scheduling appointments or running errands when needed
- Managed travel arrangements including flights, accommodations, and itineraries for smooth business trips
- Improved time management of the executive through effective prioritization and organization of tasks
- Coordinated events and functions with attention to detail ensuring successful execution
- Boosted team morale, organized team-building activities that fostered positive work environment
Personal Assistant to Chief Creative Officer
VML South Africa
10.2017 - 03.2018
- Managed travel arrangements including flights, accommodations, and itineraries for smooth business trips
- Served as first point of contact for incoming visitors or phone calls, ensuring prompt responses or directing inquiries appropriately
- Monitored expenses closely, maintaining an organized filing system for easy access to financial records
- Maintained appropriate filing of personal and professional documentation
- Streamlined communication, acted as primary point of contact between executives and internal/external stakeholders.
- Capture CCO’s time sheets on a weekly basis
Office Manager
Kusaga Taka Consulting
10.2015 - 10.2017
- Liaise with courier companies and assist with their collections and deliveries
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages
- Allocate and manage employee’s access cards and allocation of parking bays
- Monitor and manage allocation of office stationery
- Overseeing and managing a team of five cleaning staff members
Executive Assistant to the Chief Executive Officer
Kusaga Taka Consulting
10.2015 - 10.2017
- Optimized scheduling efficiency by coordinating meetings, appointments, and travel arrangements for the CEO
- Responded to emails and other correspondence to facilitate communication and enhance business processes
- Processed travel expenses and reimbursements for executive team and senior management group
- Contributed to smooth business operations by planning and organizing meetings and conferences
- Coordinated travel arrangements by booking airfare, hotel, and ground transportation
- Boosted morale with event planning and coordination of company-wide functions, celebrations, or gatherings
- Ensured timely completion of action items by tracking progress and following up on delegated tasks from the CEO
- Promoted organizational culture by implementing new initiatives as directed by the Chief Executive Officer
Receptionist
REDISA NPC
05.2015 - 10.2015
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Responded to inquiries from callers seeking information
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records
- Answered phone promptly and directed incoming calls to correct offices
- Kept reception area clean and neat to give visitors positive first impression
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors
- Managed multiple tasks and met time-sensitive deadlines
- Corresponded with clients through email, telephone, or postal mail
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents
- Maintained confidentiality of information regarding clients and company
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory
- Maintained visitor log for entering and leaving facility for security purposes
Assistant Restaurant Manager
Mzantsi Lounge
01.2013 - 05.2013
- Monitored restaurant operations and adjusted schedules to meet peak customer demand.
- Maintained positive relationships with vendors to ensure timely delivery of high-quality products at competitive prices.
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Oversaw inventory control practices, reducing waste and maintaining optimal stock levels.
- Ensured compliance with health department regulations by maintaining a clean and safe dining environment.
- Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
- Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
Sales Consultant
Young Designers Emporium
06.2011 - 11.2012
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase
- Maximized customer retention by resolving issues quickly
- Responded to telephone and in-person requests for information
- Provided sales and customer service assistance to walk-in traffic
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service
- Streamlined sales processes to improve efficiency, leading to quicker deal closings and increased productivity
- Contributed to a positive work environment by supporting fellow Sales Consultants in achieving their individual goals and targets
- Strengthened brand reputation by delivering superior customer experiences that fostered loyalty and repeat business
Education
Dip Advertising Management - Advertising Management, Marketing, Communication Science, Media Planning, Advertising Research, Consumer Behaviour, I.M.C
Varsity College
Cape Town, South Africa 01.2007 - Current
Zonnebloem Senior Secondary -
Zonnebloem Senior Secondary
Cape Town, South Africa 01.2004 - 01.2005
Harold Cressy High School -
Harold Cressy High School
Cape Town, South Africa 01.2001 - 01.2003
Skills
Project reporting
Scheduling and planning
Documentation management
Compliance management
Meeting facilitation
Motivational skills
Task prioritization
Adaptability
Time management abilities
Written communication
Problem-solving abilities
Team collaboration
Additional Information
Attended a 2 part Masterclass series called Speaking with Influence
Certification
Project Management Fundamentals
Timeline
Project Management Fundamentals
01-2023
Project Administrator
FirstRand Bank
02.2020 - Current
Personal Assistant to Chief Operating Officer
FirstRand Bank
09.2018 - 01.2020
Personal Assistant to Chief Creative Officer
VML South Africa
10.2017 - 03.2018
Office Manager
Kusaga Taka Consulting
10.2015 - 10.2017
Executive Assistant to the Chief Executive Officer
Kusaga Taka Consulting
10.2015 - 10.2017
Receptionist
REDISA NPC
05.2015 - 10.2015
Assistant Restaurant Manager
Mzantsi Lounge
01.2013 - 05.2013
Sales Consultant
Young Designers Emporium
06.2011 - 11.2012
Dip Advertising Management - Advertising Management, Marketing, Communication Science, Media Planning, Advertising Research, Consumer Behaviour, I.M.C
Varsity College
01.2007 - Current
Zonnebloem Senior Secondary -
Zonnebloem Senior Secondary
01.2004 - 01.2005
Harold Cressy High School -
Harold Cressy High School
01.2001 - 01.2003