Ambre Plaatjies
Human Resources
Cape Town
Summary
Results-driven HR professional with over six years of progressive experience in employee benefits administration, payroll governance, and HR compliance within retail and corporate environments. Demonstrated expertise in pension fund administration, medical aid management, payroll validation, and statutory compliance.
Recognized for exceptional attention to detail, data accuracy, and the ability to manage high-volume benefits processes while maintaining full legislative compliance and a strong employee service focus
Overview
7
7
years of professional experience
Work History
Benefits Specialist
EXL Services
11.2023 - Current
Administer Old Mutual Pension Fund including monthly declarations and reconciliations
Manage contribution amendments and annual beneficiary updates
Oversee processing of death claims
Administer day to day medical aid, health insurance and gap cover
Oversee medical aid onboarding, terminations, and billing reconciliation
Ensure benefits compliance aligned with internal policy and legislation
Arrange quarterly Medical aid and health insurance road shows
Arrange wellness days
Validate new hire payroll inputs and employee data accuracy
Perform monthly payroll governance checks
Conduct monthly and annual tax validation processes
Support tax directive applications and submissions
Maintain accurate CCMA compliance documentation
Maintain accurate employee records across HR systems
Support internal audits and compliance reviews
Identify discrepancies and implement corrective actions
HR and IR Specialist
Adidas
01.2022 - 11.2023
Administer Discovery and Momentum medical aids
Conduct pension fund reconciliations
Prepare payroll validation and query checklists
Track and reconcile annual and sick leave balances
Audit onboarding documentation for payroll accuracy
Advise managers on disciplinary procedures and labour legislation
Issue disciplinary warnings and manage desertion processes
Facilitate performance management and incapacity cases
Maintain IR tracker and manage SLA with Labournet
Log and process IOD claims
Managed end-to-end recruitment for retail staff
Coordinated onboarding and benefits enrolment
Ensured accurate HR system data capture
HR Officer
Truda Foods
04.2019 - 12.2021
Processed wages and salaries using Pastel and VIP Cloud
Administered provident fund processes
Managed loan deductions and garnishee orders
Issued UI.19 forms and termination documentation
Administered time and attendance system
Initiated and coordinated disciplinary hearings
Mediated grievances
Prepared CCMA case documentation
Advised management on performance and incapacity matters
Logged and processed IOD claims
Assisted with employee wellness initiatives
Education
No Degree - Human Resources Management
Northlink College
Cape Town, South Africa 05.2001 -
Skills
VIP Cloud Payroll
Pastel Payroll
Microsoft Excel (Advanced)
Smartsheet
Medical Aid & Pension Portals
HR Information Systems
Accomplishments
- KEY ACHIEVEMENTS
Maintained zero compliance penalties in benefits administration
Improved payroll validation accuracy through structured governance checks
Successfully managed high-volume medical aid and pension reconciliations
Strengthened collaboration between HR, payroll, and finance stakeholders
Supported multiple audit processes with complete and accurate documentation
Timeline
Benefits Specialist
EXL Services
11.2023 - Current
HR and IR Specialist
Adidas
01.2022 - 11.2023
HR Officer
Truda Foods
04.2019 - 12.2021
No Degree - Human Resources Management
Northlink College
05.2001 -