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Amber Lethule
Client Relations Specialist & Corporate English Coach
Johannesburg
Summary
Certified Client Relationship Specialist and Corporate English Coach offering a strategic dual-role service that bridges communication gaps with English-speaking clientele while enhancing staff capabilities for long-term success. With a solid foundation in business, complemented by six years of experience in Financial Administration and Inventory Control, demonstrates a deep understanding of efficient processes, financial stewardship, and the critical role of direct customer satisfaction in driving profitability. Holding a B.Com degree in Marketing, expertise encompasses not only language proficiency but also relationship-building that contributes to organizational growth and client loyalty.
Overview
9
9
years of professional experience
2048
2048
years of post-secondary education
3
3
Languages
Work History
Online English Teacher
EF Education First
03.2025 - Current
- Prepared lessons on a variety of English topics, including reading, writing and speaking.
- Delivered interactive online English lessons to students across various age groups, enhancing their language proficiency.
- Delivered interactive lectures on English literature, grammar, and writing techniques, enhancing student understanding.
- Did writing corrections and corrected students work.
- Developed engaging lesson plans that enhanced student participation and improved language retention rates in online classes.
- Utilized digital tools and platforms to create interactive learning experiences, fostering a collaborative online classroom environment.
- Implemented innovative teaching strategies to accommodate diverse learning styles, resulting in increased student satisfaction and success.
Financial Administrator & Inventory Controller
Multi-Pek Power Systems
10.2022 - 10.2024
- Create and manage quotes, invoices and customer statements.
- Handle Supplier purchase orders, invoices and payments.
- Reconcile accounts, manage debtors and track payments.
- Prepare VAT reports
- Hold Bi-weekly meetings with sales teams and management.
- Manage petty cash, expenses and reconciliations.
- Keeping stock control systems up to date and ensuring inventory accuracy
- Created and manage delivery notes, and ensured all new stock was GRV into the system.
- Streamlined financial reporting processes by implementing automated systems, enhancing accuracy and efficiency in data management.
- Coordinated inventory audits and reconciliations, ensuring compliance with financial standards and reducing discrepancies.
- Managed vendor relationships and negotiations, optimizing procurement costs while maintaining quality and timely deliveries.
Creditors and Debtors Controller
Sivtek Holdings
02.2019 - 10.2022
- Created and managed returns, invoices and customer statements.
- Handled Supplier invoices and payments.
- Reconciled accounts, managed debtors and track payments.
- Provided reports to the Financial Manager on a monthly basis.
- Managed financial tasks while also performing administrative duties, including organizing documentation and assisting with office management.
Customer Relations Officer & Sales Admin
JDL Electric
02.2018 - 02.2019
- Managed customer relations on ongoing basis to maximize customer retention.
- Developed and implemented standards for staff to provide consistent service to customers.
- Distributed quotations to various sales personnel and conducted follow-ups to ensure timely delivery to customers.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Collaborated closely with the marketing and sales teams to analyze customer trends, providing insights that helped maximize sales opportunities.
Retail Sales Associate
Colette Hayman (The Foschini Group)
02.2017 - 02.2018
- Used POS system to process sales, returns, open accounts, and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Delivered exceptional customer service by assisting shoppers with product selections, enhancing overall shopping experiences and customer satisfaction.
- Trained and mentored new sales associates on product knowledge and customer engagement strategies, fostering a collaborative team environment.
- Implemented promotional displays and merchandising strategies, resulting in increased product visibility and improved sales performance.
Education
Education
EF Education First
Johannesburg, GPTEFL Certificate
Teacher Record
Online 04.2001 -
Certificate in Tutoring -
Little Sunshine Training
JohannesburgB.Com Marketing Degree -
Boston Business College
South AfricaCertificate in Junior Cybersecurity Analyst -
Cisco Networking Academy
Matric Certificate -
Waverley Girls High School
JohannesburgSkills
Language proficiency
Lesson planning
Customer relations
Customer support in sales
Account reconciliation
Online teaching
Financial reporting
Interests
Reading
Cooking
References
- Babalwa Jaxa, Colette Hayman
- Denis Fogarty, JDL Electric,
- Lerato Ntombela, Sivtek Holdings
- Cindy Groenewald, Multi-Pek Power Systems
(Kindly email, for reference contact details)
Custom Section
Code 10 Drivers License, Own Reliable Vehicle
Timeline
Online English Teacher
EF Education First
03.2025 - Current
Financial Administrator & Inventory Controller
Multi-Pek Power Systems
10.2022 - 10.2024
Creditors and Debtors Controller
Sivtek Holdings
02.2019 - 10.2022
Customer Relations Officer & Sales Admin
JDL Electric
02.2018 - 02.2019
Retail Sales Associate
Colette Hayman (The Foschini Group)
02.2017 - 02.2018
TEFL Certificate
Teacher Record
04.2001 -
Certificate in Junior Cybersecurity Analyst -
Cisco Networking Academy
Matric Certificate -
Waverley Girls High School
Education
EF Education First
Certificate in Tutoring -
Little Sunshine Training
B.Com Marketing Degree -
Boston Business College