Proven Strategic Account Manager with a track record of fostering collaboration and driving strategic implementation across key accounts at Nike, enhancing brand presence and marketplace health in South Africa. Skilled in relationship building and problem-solving, adept at adapting to dynamic retail environments and boosting revenue through innovative strategies.
o Develop and execute channel strategy for the sporting goods category, acting as a true ambassador of the brand
o Analysis of POS data to ensure a healthy marketplace and use this information to make current and future decisions aligned with the company vision
o Know and serve consumers through deep understanding and connection to ensure the right product at the right time
o Analyze customer shopping behaviors through retail reports and regular store visits to gain a better understanding of the competition and marketplace dynamics (both physical & digital)
o Adapt quickly to an ever-changing retail environment while providing consultancy to drive strategic initiatives.
o Present quarterly to retailers on upcoming products and share the strategy for the season, driving forecast accuracy and encouraging authentic storytelling with a focus on the customer experience and digital.
o Collaborate cross-functionally to ensure alignment and effective strategy execution with a "win as a team" mindset.
o Identify opportunities to enhance local brand presence in South Africa through product and messaging.
o Share best practices with retailers to encourage innovative thinking, with a focus on digital and customer experience.
o Encourage retailers to create a brand experience - consumer experience first approach
o Collaborate with marketing to ensure retailers generate brand heat and provide a hyper-local experience.
o Align closely with merchandising teams to ensure account-relevant assortments and appropriate product tiering
o Invest in key relationships i.e. Marketing, merchandising planning team, and marketing place development teams to ensure as team executes the best expression and vision throughout the sporting goods marketplace
o Collaborate with retail planning to deliver against key KPIs, markdown strategy, and future marketplace health
o Remain agile in my approach with a problem-solving mindset.
o Build and maintain strong relationships with buyers & planners to ensure successful collaboration and alignment, managing future and current buying periods.
o Championed the growth of sneaker culture in South Africa, igniting the entire marketplace by creating a pull effect.
o Provided strategic insight and guidance on product launches for Nike Sportswear, Jordan, and Nike Basketball, ensuring that consumers received the right products at the right moment.
o Collaborated closely with launch teams to tailor launch plans based on market capacity and consumer preferences across different categories
o Conducted monthly recaps, analyzing customer trends and monitoring competitors’ activities within the South African market.
o Prioritized serving female consumers, adopting a digital-first approach while also catering to their needs in brick-and-mortar stores.
o Prioritized serving female consumers, adopting a digital-first approach while also catering to their needs in brick-and-mortar stores.
o Forged partnerships with high-end sneaker stores to drive trends and cultivate sneaker culture throughout South Africa, resulting in brand aspiration and a mass-market impact.
o Ensured timely delivery and adherence to embargoes for high-demand products.
Collaborated with high-heat sneaker stores, maintaining an influencer mindset to stay one step ahead of consumers and generate excitement within the marketplace
· Collaborated closely with merchandising teams to identify gaps within the product assortment for each category, while developing effective pricing strategies to cater to customers across all tiers.
· Ensured customers made informed purchasing decisions by emphasizing storytelling in-store and guiding them towards the right quantities.
· Actively shared best practices on executing run, train, and live concepts.
· Conducted regular store visits, providing valuable feedback to enhance the retail space and elevate the brand.
· Implemented a strategic approach focused on depth, emphasizing fewer, bigger, and better product offerings.
· Analyzed point-of-sale (POS) data to maintain a healthy marketplace, enabling informed decisions to manage risk and capitalize on opportunities.
· Presented seasonal product lines to retailers, emphasizing key price points and compelling narratives.
· Demonstrated excellence in order book management, collaborating closely with the MPO team.
· Successfully facilitated the adoption of our new system (nike.net) by retailers within a tight timeframe of 6 months.
· Worked closely with the CSM team to improve forecast accuracy and address any gaps
RELATIONSHIP BUILDING
PROCESS-DRIVEN
STRATEGIC IMPLEMENTATION
FOSTER COLLABORATION
TAKING INITIATIVE
ABILITY TO ADAPT
TEAM PLAYER
GREAT COMMUNICATOR
PROBLEM SOLVING
LEAD FOR NIKE WOMEN OF SOUTH AFRICA
o Create a visibly connected, and energized community of women in Nike SA, to unleash the potential of our female staff and exert great leadership in Nike’s evolution and growth.
o Focus and execute compelling projects, events, and celebrations focused on community, development, and education, as well as holistic wellness for all Nike SA staff.
WOMEN BY NIKE STRATEGY IN SA – Ambassador
o Being an ambassador and working closely with the WMNS EMEA category sales director and the integrated SA sales team to create a strategy highlighting key shifts to move the women’s business forward in SA
FITNESS FIELD OF PLAY
o Being part of a selected group within Nike to help the execution and implementation of a new strategy with a focus on key categories and key deliverables with the consumer at the center.
o Working closely with integrated teams to successfully implement the new strategy for Category specialty in SA
o Implementing and driving a process as well as Building strong connections in Europe teams responsible for buying and securing all high-heat collaboration materials for South Africa.
o Instrumental in executing brand and category vision with the right product, depth, price, and doors as well as
o Implemented Icon & Franchise management process within the total Nike Sportswear business to create a sustainable pull market.