AMANULLAH HOOSAIN
Cape Town
Summary
Dynamic entrepreneur and IT specialist with a proven track record of establishing and scaling successful businesses, including Flash Foods and Extreme Computer Solutions. Demonstrated leadership at TELKOM SA led to significant enhancements in customer relations and technical support. Core competencies encompass IT expertise, effective communication, and operational efficiency that drive team performance towards organizational objectives. Recognized for delivering exceptional customer service while managing multiple priorities efficiently.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Owner
Flash Foods
Cape Town
01.2011 - Current
- In 2011, I opened a fast-food take-away and snacks manufacturing business
- I supply various bakeries and food outlets across Cape Town with savoury snacks
- Day to day running of the business
- Managing four staff members
- Customer and Supplier relationship management
- Daily Banking
- Managing business accounts through Pastel Accounting
Owner
Extreme Computer Solution
07.2004 - Current
- In July 2004 I started my own IT company that focused on sales, support and repairs of IT equipment
- Sales of IT Hardware, Software, Peripherals and Consumables
- Provide IT Hardware and Software Support to various customers across Cape Town
- Providing network and infrastructure support to various customers across Cape Town
- Had accounts with various big IT suppliers
- Relationship management with IT suppliers
Branch Manager
GO Computer Rentals
Cape Town
02.2007 - 11.2008
- I managed the Cape Town branch of this Johannesburg based IT Rentals Company
- I reported directly to the owner of the company
- Successfully negotiated deals with various companies and event co-ordinators with regards to renting IT equipment for events, conferences and seminars
- Configuring and installing of rental equipment at various venues across the Western Cape
- Setting up networks for events, conferences and seminars
- IT Support for rental equipment at the various events, conferences and seminars
- Provide weekly feedback to the business owner regarding rental reports and stats
- Ensuring that the IT equipment were maintained and remained current
- Asset Management
IT Support Consultant
Travel Start
05.2007 - 06.2008
- Reporting to the business owner I was responsible for setting up, maintaining and supporting the IT Infrastructure and end-user computers
- Setting up complete IT Network Infrastructure of the company
- Maintaining and managing the IT Infrastructure
- Maintaining and managing the IT Network
- Providing end user IT Hardware and Software support across various Windows, Mac and Linux operating Systems
- Installing and configuring new and existing desktops and laptop computers
- Supporting in-house and third-party applications
- Ensuring that all Server and End User device licences are kept up to date
- Ensuring regular server maintenance and patching
- Sales: Hardware, Software, IT Consumables and computer peripheral
- Ensured the IT Technology catered for staff and business efficiency
- Daily, Weekly and Monthly backups of all server data
Owner
Extreme Computer Solution
01.2005 - 01.2006
- In 2005 I started my own store-based IT Business, that focused on sales and repairs of IT Equipment
- The store also had an Internet Café
- Managed the daily running of the store
- Managed one staff member
- Sales of IT Hardware and Software, Peripherals and Consumables
- Daily reconciling and banking
- Maintaining and ensuring that the Internet Café computers were always running smoothly
- Supplier Management
- Stock Management Procurement
Senior Helpdesk / Desktop Support Analyst
TELKOM SA
12.2000 - 05.2004
- Company Overview: South Africa's sole telecommunications provider
- Initially employed as a Helpdesk/Desktop Analyst with the sole telecommunications provider in South Africa
- Achieved promotion to Senior Analyst within 2 years
- Website Testing
- Provided telephone support to clients throughout South Africa who utilise Telkom’s remote dial-up networks, handling up to 100 calls per day
- Used the Remedy call logging system to log and administer all incoming and outgoing support calls
- Set up and configured hardware and software, providing a range of desktop support services
- Installed network cards and protocols enabling LAN access and monitored networks
- Extensive hardware troubleshooting and fault diagnostics experience
- Experienced in dial-up, internet and e-mail support using Windows 95/98/2000/NT/ME/XP/WINDOWS 7
- 2nd line fault finding on ADSL faults as well as dealing with escalated tasks
- Supporting a wide range of IP and Data broadband products
- Experience of technical working with engineers within the field to resolve issues
- Provided outsourced electronic business call centre support services
- Generated corporate and intermediate sales for bandwidth with all ISPs and network providers
- Devised team-building incentives and initiatives, monitoring statistics and team performance
- Closely monitored the helpdesk service, ensuring Service Level Agreements (SLAs) were met
- Produced and implemented support procedures and instructions for staff members
- Acted as IT administrator and co-ordinator for various campaigns and exhibitions (e.g
- Telkom Internet, CyberTrade, Cyber VSAT), assisting with support, product promotion and sales
- Support for ISP’s utilising the SAIX Network
- South Africa's sole telecommunications provider
Customer Service Consultant
TELKOM SA
12.1994 - 12.2000
- Customer support with regards to queries about accounts, processing applications of new telephone lines
- Worked closely with the networking department responsible for planning and installing of cabling for telephonic services and products
- Also worked in Telkom shops assisting customers with sales of new products and services as well as resolving queries about existing products
- Third line technical support for Telkom Internet customers
- PABX and Switchboard troubleshooting and processing of applications for new switchboard systems
Education
Matriculated -
12.1991
Skills
- Effective Leadership
- Organizational Skills
- Effective Communication
- Interpersonal Skills
- Presentation Skills
- Third Party Interaction
- Team Player
- Motivational Skills
- Time Management
- Influence Skills
- Negotiation Skills
- Attention to Detail
- IT Knowledge
- Technical Experience
- Small business operations
- Agile methodology implementation
- Customer relations
Personal Information
Age: 51
Certification
- A + Computer Technician
- Networking +
Languages
English
First Language
Afrikaans
Intermediate (B1)
B1
References
References available upon request.
Timeline
Owner
Flash Foods
01.2011 - Current
IT Support Consultant
Travel Start
05.2007 - 06.2008
Branch Manager
GO Computer Rentals
02.2007 - 11.2008
Owner
Extreme Computer Solution
01.2005 - 01.2006
Owner
Extreme Computer Solution
07.2004 - Current
Senior Helpdesk / Desktop Support Analyst
TELKOM SA
12.2000 - 05.2004
Customer Service Consultant
TELKOM SA
12.1994 - 12.2000
Matriculated -
Similar Profiles
Morgan CarterMorgan Carter
Cashier at Flash FoodsCashier at Flash Foods
Zoë FrancisZoë Francis
Key Account Manager at Flash PackKey Account Manager at Flash Pack
Shripad KulkarniShripad Kulkarni
Assistant at FLASH ELECTRONICS (INDIA) Pvt ltdAssistant at FLASH ELECTRONICS (INDIA) Pvt ltd
Wiedaad SamaaiWiedaad Samaai
Product Consultant at SamsungProduct Consultant at Samsung
Masonwabe SokoyiMasonwabe Sokoyi
Coordinator Financial Sector Coalition Campaign at NACoordinator Financial Sector Coalition Campaign at NA