Amanda Patricia Mpofu
Information Technology Engineering
Durban
Summary
Administration assistance with 4yrs of experience, managing and distributing task to team members working on field. Utilizes strong interpersonal skills to build business relationship and generate repeat business. Customer care relations / Till operator +2yrs of experience, interactions with customers, typically using data analysis to study large amounts of information and interact with customers in person. Internship in Hindu Primary School for +- 2 months. Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder. Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.
Overview
9
9
years of professional experience
2
2
years of post-secondary education
Work History
Internship as a IT Student
Springfield Hindu primary school
Cape Town
07.2023 - 09.2023
- Contributed innovative ideas during brainstorming sessions for new product features or enhancements to existing systems.
- Streamlined codebase with refactoring techniques, enhancing maintainability and readability.
- Managed server configurations to maintain optimal performance levels under varying workloads.
- Stayed current with emerging technologies, incorporating them into ongoing projects where appropriate.
- Optimized database structures, ensuring faster query response times and improved data integrity.
- Troubleshot technical issues, reducing downtime and maintaining smooth operations.
- Enhanced software performance by identifying and resolving system bottlenecks.
- Stayed current with emerging technologies, incorporating them into ongoing projects where appropriate
- Participated in Agile methodologies such as Scrum sprints for iterative development cycles and continuous improvement efforts
Inventory Tracking Assistance Admin/ Receptionist
Phuzamanzi Industrial Maintenance (As Eskom Sub-contractor)
Cape Town
06.2013 - 01.2018
- Assisted with planning office events and meetings for smooth execution.
- Facilitated clear communication between staff members by distributing memos and announcements in timely manner.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Helped maintain office security by monitoring visitor access and issuing badges.
- Managed conference room schedules to ensure efficient use of space for meetings and other events.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Collaborated with management to improve internal processes and procedures for better workflow optimization.
Team Leader
Phuzamanzi Industrial Mantanance
Cape Town
06.2013 - 02.2017
- Dispatching of task or work to team
- Data capturing
- Front desk operator
- Sales and Marketing
- Interacting with customers for returns or complains.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development
- Implemented employee recognition programs that boosted morale and increased retention rates within team
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly
- Conducted regular reviews of operations and identified areas for improvement
Customer Service / Till Operator
Pick n Pay store
Cape Town
03.2010 - 01.2013
- Exhibited strong attention to detail while verifying customer identification for age-restricted purchases.
- Demonstrated excellent multitasking abilities by managing multiple tills simultaneously during peak hours.
- Contributed to increased sales by promoting store loyalty programs and special offers to customers during checkout.
- Assisted in training new till operators, sharing best practices and company policies to improve overall team performance.
- Ensured compliance with company policies regarding refunds, exchanges, and discounts while processing transactions.
- Implemented loss prevention strategies by carefully monitoring transactions for signs of fraud or theft.
- Managed high-pressure situations effectively by maintaining composure and completing transactions efficiently during busy periods or technical difficulties.
Education
Diploma in Information Technology - Information Technology
Damelin College Overport
Overport, Durban 01.2021 - 04.2023
Skills
Sales and Marketing
Additional Information
Team leader, Dispatching of task or work to the team., Data capturing., Front desk operator., Merchandise display., Sales and Marketing., Front line supervisor., Interacting with customers for returns or complains., Customer service / till operator at Pick n Pay store., Inventory tracking assistance admin/ receptionist at Phuzamanzi Industrial Maintenance (As Eskom Sub- contractor)., Internship as an IT student in Springfield Hindu primary school.
References
- Miss V Manaiwa, +27 73 257 6265, +27 73 2308889, +27 61 458 5163
- Miss Z Thomas, +27 21 448 9802, +27 83 896 4714
- Mr E Shozi, 031 208 4637, info@springfieldshps.co.za
Accomplishments
During my 3rd year at college I was nominated to speak at ITC women's conference alongside with honorable premier Nomusa Dube-Ncube. Addressing the challenges of woman's in the ITC field.
I also participated in a programming group competition at campus and our group won the 1st place.
Timeline
Internship as a IT Student
Springfield Hindu primary school
07.2023 - 09.2023
Diploma in Information Technology - Information Technology
Damelin College Overport
01.2021 - 04.2023
Inventory Tracking Assistance Admin/ Receptionist
Phuzamanzi Industrial Maintenance (As Eskom Sub-contractor)
06.2013 - 01.2018
Team Leader
Phuzamanzi Industrial Mantanance
06.2013 - 02.2017
Customer Service / Till Operator
Pick n Pay store
03.2010 - 01.2013
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