Amanda Anele Zikalala

Key Responsibilities

• Contact potential learners or applicants to guide their decision making and help them
• Answer questions about the university, programs, or the admissions process
• Ask questions to understand our learners and our programs better, with a cultural awareness of each region
• Go the “extra mile” to ensure university goals are met and challenges blocking enrollments are promptly addressed
• Use different platforms to convert leads to customers – calls, emails, chat and social media channels
• Deliver on weekly meaningful calls and monthly enrollment targets
• Keep records of calls and sales and note useful information on the CRM: Hubspot
• Gather actionable insights that can contribute to the university’s improvement
• Collaborate with the global team to help increase enrollments and to provide the best learner experience possible.

(FAMILY BUSINESS)

Develop good customer relationships. Participate in recruitment and dismissal processes. Smooth out problems within the workplace. Address employee and customer concerns. Develop strategies for better workplace efficiency and goal achievement. Email and phone correspondence. Liaise between managers, customers and employees. Provide direction to staff. Fill in for General Manager (GM) in times of absence. Make executive decisions, hold meetings and provide accountability.

Cashier - Manage transactions with customers using cash registers. Scan goods and ensure pricing is accurate. Collect payments whether in cash or credit. Selling of FMCG and ABInBev products. Issue receipts, refunds, change or tickets. Cross‑sell products and introduce new ones. Resolve customer complaints, guide them and provide relevant information. Greet customers when entering or leaving the store. Maintain clean and tidy checkout areas. Track transactions on balance sheets and report any discrepancies. Handle merchandise returns and exchanges

A. Marketing Function Client

Relationship‑Building to raise the public awareness of Rosebank College with all stakeholders. Develop and maintain good relationships with guidance teachers especially at the Priority 1 schools. Arrange and deliver school presentations, career fairs, exhibitions & RFRs. Database management: collection of grade 12 school database. Update database on school presentations. Conduct career advice and interviews with prospective students and their parents. Drive the database, interview, application and registration process to meet new student targets. Distribution of all marketing and promotional materials to grade 12's and schools. Coordinating marketing events. Coordinate campus marketing function. Follow‑up on prospective students (call students to come and apply or register).

B. Administrative Function

Prepare all statistical data using CRM to complete a range of marketing reports. Respond to all email, telephonic, postal & fax enquiries. Coordinate all international student admission and visa requirements

C. Marketing Material

Managing stock of all marketing and promotional materials on campus.

* Setting up and maintaining a demonstration area, such as a table, stand, or booth at various events.

* Keeping the demonstration area tidy and well stocked with products, samples, and/or literature.

* Demonstrating the features of a product or service to potential customers.

* Employing interactive materials such as, charts to share information about a product or service, when necessary.

* Answering any questions potential customers might have about a product or service.

* Recording transactions and stock levels.

* Generating reports that outline customersʼ interest levels, questions asked, number of products/samples/literature sold and/or distributed at various events.

* Staying up to date with product or service features.

A. Marketing Function Client

Relationship‑Building to raise the public awareness of Rosebank College with all stakeholders. Develop and maintain good relationships with guidance teachers especially at the Priority 1 schools. Arrange and deliver school presentations, career fairs, exhibitions & RFRs. Database management: collection of grade 12 school database. Update database on school presentations. Conduct career advice and interviews with prospective students and their parents. Drive the database, interview, application and registration process to meet new student targets. Distribution of all marketing and promotional materials to grade 12's and schools. Coordinating marketing events. Coordinate campus marketing function. Follow‑up on prospective students (call students to come and apply or register).

B. Administrative Function

Prepare all statistical data using CRM to complete a range of marketing reports. Respond to all email, telephonic, postal & fax enquiries. Coordinate all international student admission and visa requirements

C. Marketing Material

Managing stock of all marketing and promotional materials on campus.

• Provided recommendations for modification, development or improvement of educational programs as school board member.
• Integrated with educators to create successful teaching aids and instructional materials, assisting learners.
• Collaborated with school board officials to assess areas for improvement in curricula, classrooms, testing and student activities.
• Updated school curriculum to integrate technology and enhance quality of student education.
• Assisted students with career exploration and future education planning to help achieve academic and career goals.
• Client Relationship‑Building to raise the public awareness of Regenesys Business School with all stakeholders. Develop and maintain good relationships with guidance teachers especially at the Priority 1 schools. Arrange and deliver school presentations, career fairs, exhibitions & graduations. Database management: collection of grade 12 school database. Update database on school presentations. Conduct career advice and interviews with prospective students and their parents. Drive the database, interview, application and registration process to meet new student targets. Distribution of all marketing and promotional materials to grade 12's and schools. Coordinating marketing events. Follow‑up on prospective students (call students to come and apply or register).