Summary
Overview
Work History
Education
Skills
I am a Proud mother# Academics #Dance mom #Netball Mom #Hocky mom #Jukskei Mom.
Timeline
Generic
Amanda Tosen

Amanda Tosen

Admin Hr Manager/Operationals Manager
Randfontein

Summary

Dynamic Operations Manager with a proven track record at GJ& T HOME IMPROVERS and LHB Solutions, excelling in performance monitoring and process improvement. Skilled in empowering teams and enhancing customer satisfaction, I leverage strong problem-solving abilities and financial acumen to drive operational efficiency and achieve significant profit growth.

I love a challenge and working with people and children.

I am currently looking into Aros-For studying and obtaining my BEd-in Foundation Phase.

As it was always my passion to work with children and developing them and help them achieve their goals.

I have my own reliable transport and a valid drivers license and willing to travel.


Therefor I am currently applying for the Administrative Assistant x1 Ref nr: GW/LS PROTEARIF/AA/0044/2025

As I strongly believe this will be the perfect foundation to my Life dream of working with children.


Overview

16
16
years of professional experience

Work History

Operations Manager

LHB SOLUTIONS
02.2024 - Current
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Facilitated smooth collaboration between departments through clear communication channels.
  • Increased profit by streamlining operations.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.

Office Assistant/Hr Manager/Financial Manager

GJ&T Home Improvers
01.2011 - 01.2024
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
  • Increased customer satisfaction by providing professional and courteous front desk support.
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
  • Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
  • Contributed to a positive work environment by fostering open communication among colleagues.
  • Expedited document processing with accurate data entry and timely filing.
  • Supported executive staff with well-prepared reports, presentations, and meeting materials.
  • Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.

Data Capturer

Mrs Garlic
01.2010 - 12.2011
  • Excelled in working independently as well as collaborating with teams, utilizing strong multitasking skills to manage competing priorities.
  • Maintained strict confidentiality while handling sensitive client information and records.
  • Corrected data entry errors to prevent duplication or data degradation.
  • Verified accuracy and validity of data entered in databases
  • Entered client information into databases quickly and with minimal errors.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Applied data entry knowledge skills to resolve indecipherable or garbled messages.
  • Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.

Sales Assistant

American Swiss/Sterns
12.2008 - 12.2009
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
  • Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.

Education

High School Diploma -

Riebeeckrand Hoërskool
Randfontein
04.2001 -

Skills

Operations management

Problem-solving

Customer service

Performance monitoring

Process improvement

Staff management

Organizational management

MS office/Computer Literate Word Excel etc

Team leadership

Excellent Time Management

Good Typing skills

Able to work under pressure

Financial and Insurance knowledge

I am a Proud mother# Academics #Dance mom #Netball Mom #Hocky mom #Jukskei Mom.

I am a Proud Involved mother of a talented 11 Year old Girl.

Who excels in Academics,  Sports and Dance .


Timeline

Operations Manager

LHB SOLUTIONS
02.2024 - Current

Office Assistant/Hr Manager/Financial Manager

GJ&T Home Improvers
01.2011 - 01.2024

Data Capturer

Mrs Garlic
01.2010 - 12.2011

Sales Assistant

American Swiss/Sterns
12.2008 - 12.2009

High School Diploma -

Riebeeckrand Hoërskool
04.2001 -

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Amanda TosenAdmin Hr Manager/Operationals Manager