Human Resource Management
Certificate - Human Resources Management
Skills Academy College
2024.01 - 2024.10
Amanda Sityoshwana
Human Resource Management
East London,EC
Timeline
Waitress Trainee
Mr Thobelani Mapasa
04.2023 - Current
Work History
Waitress Trainee
Mr Thobelani Mapasa
04.2023 - Current
- Handled high-pressure situations calmly during peak hours while maintaining exceptional service standards.
- Collaborated with team members to create a positive work atmosphere, fostering camaraderie among staff.
- Cultivated warm relationships with regular customers.
- Processed orders and sent to kitchen employees for preparation.
- Provided support in other areas of the restaurant as needed including bussing tables stocking supplies.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Overview
2
2
years of professional experience
1
1
year of post-secondary education
Education
Certificate - Human Resources Management
Skills Academy College
Cape Town, South Africa 2024.01 - 2024.10
Skills
- Handling complaints
- Point of sale operation
- Reservation management
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Team collaboration
- Verbal and written communication
- Conflict resolution
- Complaint resolution
- Basic math
- Upselling techniques
- Strong work ethic
- Exceptional customer service
- Professional appearance
- Hospitality service expertise
- Performance improvement
- Relationship management
- Multitasking and organization
- Shift management
- Team member support
- Customer feedback management
- Positive and professional
- Hostess support
- Calm demeanor
Work Preference
Work Type
Full TimeInternshipContract WorkWork Location
RemoteImportant To Me
Work-life balanceCompany CultureFlexible work hoursPersonal development programsHealthcare benefitsPaid sick leaveCareer advancementPaid time offTeam Building / Company RetreatsInterests
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