Human resource management
Amanda Sityoshwana
Human Resource Management
East London
Summary
Proven in enhancing guest satisfaction and streamlining service at Mr Thobelani, I excel in guest relations management and cash handling. Leveraging strong multitasking abilities, I significantly improved service efficiency and dining experience, fostering warm customer relationships and maintaining a professional demeanor under pressure.
Overview
2
2
years of professional experience
Work History
Restaurant Waiter
Mr Thobelani
03.2023 - Current
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas for optimal guest experience.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
Waitress
Mr Luvuyo
03.2023 - Current
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Education
Certificate Human Resource Management - Human Resources Management
Skills Academy College
Cape Town, South Africa 01.2024
Skills
Cash handling
Item promotion
Daily specials memorization
Order accuracy
Front-of-house display creation
Guest seating arrangements
Guest relations management
Interests
Timeline
Restaurant Waiter
Mr Thobelani
03.2023 - Current
Waitress
Mr Luvuyo
03.2023 - Current
Certificate Human Resource Management - Human Resources Management
Skills Academy College