Summary
Overview
Work History
Education
Skills
Contactnumbers
Timeline
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Amanda Samela

Administration
Pretoria,GP

Summary

Dedicated and skilled individual with experience in customer service . With track record of positive clients reviews in contributing with my coordination,services, customer satisfaction and distribution of management skills. As an administrator i was exposed in the field of administration in signing new workers and capture information, recruitment process,notice to withdrawal, withdrawal forms, injury on duty form and all other relevant documents of administration.

Overview

11
11
years of professional experience
1
1
year of post-secondary education

Work History

Administration

CTU
01.2022 - Current
  • Build and nurture long term relationship with corporate clients, ensure alignment with their HR training needs
  • Serve as the primary point of contact for both existing and potential customers
  • Promote and sell a suit of CTU corporate services including, but not limited to, short courses and skills development solutions
  • Respond promptly to incoming queries via email or phone, understanding clients needs and offering solutions that align with our offerings
  • Conduct market research to stay updated with industry trends
  • Negotiate term of agreement effectively, ensuring alignment with both clients needs and company' objectives
  • Overcome objections using a consultative approach, to secure client commitments
  • Achieve or exceed sales target, continuously reviewing performance metrics and adapting strategies as needed
  • Attend and actively participate in teams meeting sharing insights and best practices

Call Centre Agent

Telkom
01.2022 - 09.2022
  • Manage inbound and outbound call
  • Handle customer queries
  • Identify customers needs, check ADSL coverage in the area
  • Upsell

Production Manager

01.2014 - 01.2015
  • Developing recycling programmes
  • Calculate budget
  • Coordinate waste management
  • Established collection route

Education

Matric -

Computer course - Computer studies administration

Tourism managed - Management

01.2014 - 01.2015

Skills

CRM administration

Contactnumbers

0818293094, 0832941165, 0637014200

Timeline

Administration

CTU
01.2022 - Current

Call Centre Agent

Telkom
01.2022 - 09.2022

Production Manager

01.2014 - 01.2015

Tourism managed - Management

01.2014 - 01.2015

Computer course - Computer studies administration

Matric -

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