Amanda Nkosi
Administrator
Fourways
Summary
Proactive and detail-oriented individual currently pursuing an LLB degree, with strong administrative, customer service, and communication skills. Proficient in Microsoft Excel with basic data analysis experience to support workflow efficiency. Known for resolving issues quickly and supporting team goals in fast-paced environments. Eager to grow in legal, administrative, or Operational support roles.
Overview
5
5
years of professional experience
Work History
Legal Administrator
Clear Debt Review SA PTY LTD
Sunninghill
05.2024 - Current
- Client Acquisition
Managed incoming leads, allocated them to the sales team, and supported client acquisition through timely follow-ups and professional online engagement. - Client Relationship Management
Maintained strong client relationships by handling queries, acting as a liaison between clients and internal teams, and ensuring consistent, high-quality service. - Sales Support
Provided administrative and operational support to the sales team, managed client records, and handled online client engagement to streamline the sales process. - Sales Performance Tracking
Tracked and analyzed lead performance data in Excel, prepared regular reports, and provided insights to improve sales strategy and team performance. - Legal Compliance
Ensured compliance with NCR regulations and court requirements by managing client documentation and maintaining accurate, confidential legal records. - Legal Support
Assisted attorneys with preparing and submitting legal documents for court, coordinating case progress, and ensuring timely legal filings. - Client Documentation
Collected, verified, and managed client legal documents, ensuring credit profiles were accurately updated post-court orders.
Clients Service Consultant
Talk Insure
05.2023 - 10.2023
- Educated clients on insurance products, benefits, and policy terms in a clear and empathetic manner to support informed decision-making.
- Delivered exceptional customer service while advising clients on strategies to protect against financial risk.
- Created and refined cold-calling scripts to support team members in achieving performance targets.
- Handled objections and escalations with professionalism, turning potential cancellations or rejections into positive outcomes.
- Provided general administrative support including filing, scanning, printing, and office organization.
- Maintained spreadsheets and handled document formatting and editing in Word and Excel.
- Answered phones, scheduled meetings, and assisted with front-desk duties.
- Ensured data privacy and document security when handling client information.
Cashier
Dischem
Sunninghill
02.2020 - 10.2022
- Delivered customer service by managing calls, emails, and data handling. Dealt with customer queries to ensure high levels of customer satisfaction.
- Sustained deep product knowledge and good negotiation skills to effectively promote and sell products, consistently meeting sales targets.
- Supported cash office operations by processing cash deposits, reviewing incomplete dockets, and preparing daily transaction reports.
- Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
Education
Bachelor of Laws - Law
UNISA
Pretoria, South Africa 04.2001 -
High School Diploma -
Blue Eagle High School
Randburg, South Africa 04.2001 -
Skills
Experience in Excel functions for basic data management and analysis
Interpreting contracts legal documents & procedures
Reporting and performance tracking (weekly/monthly reports)
Document preparation and systems filing
Cross-functional collaborator
Ability to handle confidential information with discretion
Proactive problem-solving and issue resolution
Client service expertise
Time management and multitasking
Strong organizational skills
Detail-oriented with high accuracy
Effective verbal and written communication
References
Dischem manager: Zandile Hlangwane [073 468 6994]
Talk Insure manager: Bongi Radebe [27 81 339 7982]
Clear Debt Review Manager : Thandi Madi [27 65 923 2432]
Timeline
Legal Administrator
Clear Debt Review SA PTY LTD
05.2024 - Current
Clients Service Consultant
Talk Insure
05.2023 - 10.2023
Cashier
Dischem
02.2020 - 10.2022
Bachelor of Laws - Law
UNISA
04.2001 -
High School Diploma -
Blue Eagle High School
04.2001 -