Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Amanda Nkosi

Administrator
Fourways

Summary

Proactive and detail-oriented individual currently pursuing an LLB degree, with strong administrative, customer service, and communication skills. Proficient in Microsoft Excel with basic data analysis experience to support workflow efficiency. Known for resolving issues quickly and supporting team goals in fast-paced environments. Eager to grow in legal, administrative, or Operational support roles.

Overview

5
5
years of professional experience

Work History

Legal Administrator

Clear Debt Review SA PTY LTD
Sunninghill
05.2024 - Current
  • Client Acquisition
    Managed incoming leads, allocated them to the sales team, and supported client acquisition through timely follow-ups and professional online engagement.
  • Client Relationship Management
    Maintained strong client relationships by handling queries, acting as a liaison between clients and internal teams, and ensuring consistent, high-quality service.
  • Sales Support
    Provided administrative and operational support to the sales team, managed client records, and handled online client engagement to streamline the sales process.
  • Sales Performance Tracking
    Tracked and analyzed lead performance data in Excel, prepared regular reports, and provided insights to improve sales strategy and team performance.
  • Legal Compliance
    Ensured compliance with NCR regulations and court requirements by managing client documentation and maintaining accurate, confidential legal records.
  • Legal Support
    Assisted attorneys with preparing and submitting legal documents for court, coordinating case progress, and ensuring timely legal filings.
  • Client Documentation
    Collected, verified, and managed client legal documents, ensuring credit profiles were accurately updated post-court orders.

Clients Service Consultant

Talk Insure
05.2023 - 10.2023
  • Educated clients on insurance products, benefits, and policy terms in a clear and empathetic manner to support informed decision-making.
  • Delivered exceptional customer service while advising clients on strategies to protect against financial risk.
  • Created and refined cold-calling scripts to support team members in achieving performance targets.
  • Handled objections and escalations with professionalism, turning potential cancellations or rejections into positive outcomes.
  • Provided general administrative support including filing, scanning, printing, and office organization.
  • Maintained spreadsheets and handled document formatting and editing in Word and Excel.
  • Answered phones, scheduled meetings, and assisted with front-desk duties.
  • Ensured data privacy and document security when handling client information.

Cashier

Dischem
Sunninghill
02.2020 - 10.2022
  • Delivered customer service by managing calls, emails, and data handling. Dealt with customer queries to ensure high levels of customer satisfaction.
  • Sustained deep product knowledge and good negotiation skills to effectively promote and sell products, consistently meeting sales targets.
  • Supported cash office operations by processing cash deposits, reviewing incomplete dockets, and preparing daily transaction reports.
  • Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.

Education

Bachelor of Laws - Law

UNISA
Pretoria, South Africa
04.2001 -

High School Diploma -

Blue Eagle High School
Randburg, South Africa
04.2001 -

Skills

Experience in Excel functions for basic data management and analysis

References

Dischem manager: Zandile Hlangwane [073 468 6994]

Talk Insure manager: Bongi Radebe [27 81 339 7982]

Clear Debt Review Manager : Thandi Madi [27 65 923 2432]

Timeline

Legal Administrator

Clear Debt Review SA PTY LTD
05.2024 - Current

Clients Service Consultant

Talk Insure
05.2023 - 10.2023

Cashier

Dischem
02.2020 - 10.2022

Bachelor of Laws - Law

UNISA
04.2001 -

High School Diploma -

Blue Eagle High School
04.2001 -

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