Amanda Ngwabe
Guest Relation Officer
Durban,KwaZulu Natal
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Guest Service Representative
MSC
05.2024 - Current
- Collaborated closely with colleagues across departments to enhance overall guest experience throughout their stay.
- Assisted in emergency situations as required while adhering strictly to safety protocols.
- Maintained accurate and up-to-date records of guest information.
Guest Service Representative
Cathedral Peak Hotel
05.2022 - 02.2024
- Provide guidance and support, maintaining a 99% of client satisfaction rate.
- Report any incidents, discrepancies or irregularities to the appropriate authorities and complete the necessary documentation.
- Address conflicts or challenging situations in the hotel.
Hotel Receptionist
Hilton Durban
06.2019 - 12.2019
- Maintained a professional appearance of the front desk area by keeping it clean, organized, and well-stocked with necessary supplies.
- Enhanced guest satisfaction by efficiently managing check-ins and check-outs at the hotel reception.
- Prepared reports on guest satisfaction levels and other metrics.
Education
Diploma In Hospitality Management - Hospitality & Tourism
International Hotel School
South Africa, Durban Skills
- Emergency response training
- Conflict resolution
- First aid and CPR certified
- Cultural sensibility
- Strong decision-making skills
- Communication
- Attention to detail
- Team collaborations
Languages
English
Bilingual or Proficient (C2)
French
Intermediate (B1)
Arabic
Beginner (A1)
Certification
- Certified Front Desk Representative (CFDR) - American Hotel & Lodging Educational Institute.
- First Aid Certification
Timeline
Guest Service Representative
MSC
05.2024 - Current
Guest Service Representative
Cathedral Peak Hotel
05.2022 - 02.2024
Hotel Receptionist
Hilton Durban
06.2019 - 12.2019
Diploma In Hospitality Management - Hospitality & Tourism
International Hotel School
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