Amanda Ngalo
Verification And Settlement Officer
Palm Springs Stretford, Vereeniging
Summary
Dedicated Verification Settlement Clerk with experience in achieving tangible results and cross-team collaboration. Proactive and excited to partner with like-minded individuals to achieve goals. Responsible, passionate about delivering outstanding quality and service. Offering years of experience in banking industry with history of recognition for performance.
Overview
14
14
years of professional experience
Work History
Verification and Settlement Clerk
SBV Services
07.2018 - Current
- Executed account updates and noted account information in company data systems.
- Developed good understanding of client to adapt approach and communication leading to maximum client satisfaction.
- Led multiple assignments simultaneously, taking responsibility for completion before set deadlines.
- Kept systematic check on company's spending to improve organizational efficiency.
- Created and maintained good quality working papers covering control evaluation records, test summary sheets and system notes.
- Audited and corrected billing and posting documents for accuracy.
- Managed high volumes of daily transactions, ensuring accurate and timely completion of all required steps in the settlement process.
- Enhanced accuracy of financial transactions by diligently reviewing trade documentation and promptly addressing discrepancies.
- Resolved complex settlement issues swiftly, minimizing delays in processing time-sensitive transactions.
- Developed strong relationships with clients, fostering trust through consistent communication regarding their accounts and settlements.
Processing Teller
SBV Services
02.2011 - 07.2018
- Receive, Process, and verify all client's deposits in respect of cash received.
- Report all Discrepancies to management.
- Complete and Capture Teller Balancing sheet daily.
- Ensure that clients consignment balances with deposit slips.
- Assisted in the training of new tellers, sharing best practices for efficient transaction processing and customer service.
Education
MCSD Diploma - I.T
I.T Business
Ennerdale Secondary School
Skills
Customer service
Problem-solving
Banking
Computer literacy
Time management abilities
Transaction processing
Deadline oriented
References
Racheal Masala (H.O.D) SBV Services (011)611-7074/ 060 695 5688
Cinthea Draai (H.O.D) SBV Services 063 692 5805 / (011) 611-7000
Timeline
Verification and Settlement Clerk
SBV Services
07.2018 - Current
Processing Teller
SBV Services
02.2011 - 07.2018
MCSD Diploma - I.T
I.T Business
Ennerdale Secondary School
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