Work Type
Full TimeLocation Preference
RemoteHybridLocation: Cape Town, WC, Western CapeJohannesburg, GPPolokwane, LP
Open to relocation: Yes
AMANDA NELISIWE DINGA
Cape Town,WC
Work Preference
Summary
Proven track record of delivering exceptional results in fast-paced environments
Quality assurance professional with extensive experience in ensuring product and process excellence. Known for driving continuous improvement initiatives and maintaining high standards of quality. Reliable team player with focus on achieving consistent results and adapting to evolving business needs. Expertise in problem-solving, attention to detail, and effective communication.
Overview
11
11
years of professional experience
Work History
SR Associate Agent & SME
WNS Global Services ( Delta Air Lines Campaign)
10.2025 - Current
- Managed complex passenger reservations, including ticket exchanges and itinerary changes, using precise GDS navigation.
- Resolved schedule disruptions and processed rebooking requests while maintaining service standards and policy compliance.
- Analyzed customer cases to deliver accurate fare rules refund guidance and travel solutions.
- Trained new associates on workflow procedures, booking systems, and airline service protocols.
Cashier & Cook
Mandy's Kitchen
01.2024 - 07.2025
- Managed cash drawers at shift start and end to support accurate cash handling.
- Welcomed customers actively and provided tailored assistance.
- Managed multiple payment methods securely, minimizing discrepancies and potential losses.
- Supported store success by maintaining high standards of cleanliness throughout the facility.
- Performed cash, card, and check transactions to complete customer purchases.
Quality Assurance Agent
Tms- Telemarketing Management Services
05.2022 - 11.2023
- Revamped quality control standards and procedures, enhancing compliance and operational effectiveness.
- Coached agents on performance gaps, communication, and compliance expectations.
- Applied meticulous quality standards and procedures to significantly reduce error rates.
- Compiled detailed reports and documented findings, supporting data-driven decision-making.
- Monitored call recordings to identify coaching opportunities and performance gaps.
Quality Assurance Agent
I Talk
01.2017 - 04.2022
- Enhanced quality control standards and procedures to maintain compliance required.
- Followed quality standards and procedures to minimize errors.
- Compiled detailed reports and documented findings.
External Agent & Office Assistant
Doves Funeral Insurance
01.2016 - 12.2016
- Assisted clients with navigating claims process to support timely resolution and optimal outcomes.
- Delivered exceptional customer service by proactively addressing concerns and fostering positive experiences across all interactions.
- Advised clients on funeral insurance options and clearly explained policy benefits.
Education
Security Officer
Stallion Security Learning Center
11-2024
Petrol Attendant & Basic Casher
Red Training Academy
01-2025
Computer Skills
BCS Academy
07-2015
Flight Attendant
Future Flyers
03-2015
Matric
Wits Tutorial College
12-2014
Skills
Quality control standards
Active listening
written and verbal communication
Customer assistance
Personal Information
- Date of Birth: 17 June 1994
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
SR Associate Agent & SME
WNS Global Services ( Delta Air Lines Campaign)
10.2025 - Current
Cashier & Cook
Mandy's Kitchen
01.2024 - 07.2025
Quality Assurance Agent
Tms- Telemarketing Management Services
05.2022 - 11.2023
Quality Assurance Agent
I Talk
01.2017 - 04.2022
External Agent & Office Assistant
Doves Funeral Insurance
01.2016 - 12.2016
Matric
Wits Tutorial College
Computer Skills
BCS Academy
Security Officer
Stallion Security Learning Center
Petrol Attendant & Basic Casher
Red Training Academy
Flight Attendant
Future Flyers