AMANDA NANDISA SAUNDERS

• Assisted ophthalmologists with patient consultations and clinical procedures.
• Prepared examination rooms and ensured equipment was clean, stocked, and ready for use.
• Scheduled patient appointments and managed follow-up visits.
• Captured and updated patient information and medical records accurately.
• Assisted with obtaining and processing medical aid authorizations.
• Contacted patients regarding appointments, outstanding information, and patient forms.
• Coordinated patient flow to ensure efficient daily operations.
• Managed incoming calls and responded to patient enquiries professionally.
• Ordered, received, unpacked, and stored medical stock and injections appropriately.
• Maintained inventory levels and monitored stock requirements.
• Assisted with administrative duties, including filing, scanning, and document management.
• Worked closely with doctors, clinical staff, and administrative personnel to support patient care.
• Ensured compliance with confidentiality and patient privacy standards.
• Provided excellent patient service while maintaining a professional and compassionate approach.

• Providing product recommendations based on prescriptions and lifestyle needs.
• Explaining different types of lenses, coatings, and frame styles.
• Upselling additional features like anti-glare or blue light filters.
• Measuring pupillary distance (PD)
• Assisting with minor frame repairs virtually
• Assisting in ordering glasses or contact lenses based on prescriptions.
• Verifying prescriptions before dispensing eyewear.

• Greeting and checking in patients.
• Scheduling appointments and managing calendars.
• Taking patient medical and vision history.
• Performing pre-tests before the optometrist's examination (e.g., autorefractor, tonometry, visual field tests).
• Assisting with contact lens fittings and training patients on insertion/removal.
• Managing patient records (updating, filing, and retrieving).
• Processing insurance claims and verifying coverage.
• Handling billing, payments, and invoicing.
• Assisting patients in selecting eyeglass frames and lenses.
• Providing guidance on lens coatings and upgrades.
• Adjusting and repairing eyeglass frames.
• Ordering glasses and contact lenses.
• Managing inventory of frames, lenses, and other supplies.
• Cleaning and maintaining optical equipment.

• Taking patient medical and ocular history.
• Recording vital signs and preparing patients for exams.
• Administering eye drops or topical medications as directed.
• Assisting during minor procedures and surgeries
• Visual acuity testing
• Tonometry (eye pressure test)
• Visual field testing
• OCT (optical coherence tomography)
• Fundus photography
• Instructing patients on post-operative care and medication usage.
• Teaching patients how to use eye drops or contact lenses.
• Explaining eye conditions and treatment plans (as directed by the doctor)