AMANDA MAZIBUKO

USA Campaign
- Provided excellent customer support and guidance while dealing with complex complaints, offering an empathetic approach to maintain loyal customer relationships.
- Facilitated the merchant onboarding process for DoorDash.
- Assisted merchants with account information updates.
- Coordinated the handling of live order management
- Guided merchants through menu updates

• Make reservations for Guest in US Hotels
• Assist customers with booking accommodations and resolving travel-related inquiries
• Confirm reservations using applicable points and provide detailed information about resorts and hotels using multiple software applications
• Maintaining knowledge of and adhering to customer information and data security processes
• Delivering excellent service through inbound and outbound interactions via voice and chat platforms
• Support owners/members with program education, online registration, and navigating digital platforms

Participated in work-integrated program

• Guided individuals in their job search efforts.
• Handled inquiries from work seekers related to password resets and small business help.
• Communicated with numerous partners and businesses over the phone.
• Identified work seekers needs by asking probing questions and actively listening to responses.

• Guided students through challenging tutorial problems.
• Administered random quizzes for measuring academic progress.
• Prepared handouts, study materials and other teaching aids.