Amanda Maseko
Pretoria,GP
Summary
Marketing Associate with extensive market analysis and research, a demonstrated history of working in the healthcare services industry. I am a strong consulting professional with a Bachelors Degree in Psychology and an Honours Degree in the same field specializing in Applied Psychology in the Professional Contexts. I have a passion for business development initiatives, people and process improvement, and enhancing the client experience. The corporate environment has enabled me to enhance my analytical, decision-making, and relationship management skills and has provided me with the necessary foundation to take on a more challenging role.
Overview
7
7
years of professional experience
Work History
Marketing Associate
Discovery Corporate
Sandton, GP
12.2023 - Current
- Grow new business portfolio
- Support advisers with Flexicare and HealthyCompany uploads - managing data and upload process end to end
- Empower and educate advisers on the new business process, online application, underwriting process
- New business implementation : Planning and execution in partnership with Business Consultant
- Support on on-site implementations and activations
- Conduct member, employer and adviser training throughout the year
- Relationship building at various levels within the intermediary business, including administration, lower and senior management
- Pipeline reporting and proactive pipeline management
- Edited and assembled training materials and reports to meet client requirements.
Client Relationship Manager
Discovery Health - Healthy Company
Sandton, GP
12.2018 - 11.2023
- Proactively develop relationships with clients by making an effort to understand their needs, anticipate and provide solutions to their needs and giving high priority to customer satisfaction
- Prioritizing the work pool and ensure all designations tasks are completed within designated turnaround times
- Analyzing client interaction trends across all healthy company touchpoints to identify problems for root cause analysis
- Drafting and executing client communication plans
- Analyzing data and generate insights on key health trends impacting on clients
- Document all client interactions as well as to ensure that all records are accurate and up-to-date
- Meeting performance targets for speed, efficiency and quality
- Liaising with third parties to gather information and resolve issues timeously
- Identify opportunities to offer information and make suggestions based on an employee's needs
- Support delivery of wellness interventions through planned events and activations
- Providing regular feedback on wellness intervention and progress
- Reporting on client communication to ensure effectiveness and continuous improvement
- Providing ongoing support and information
- Keeping accurate and comprehensive stats on a daily, weekly and monthly basis to determine service failure trends and recurring problems.
Functional Coordinator (Secondment)
Discovery Health
Sandton, GP
10.2018 - 11.2018
- Dealing with network contract enquiries from new and existing social workers and psychologists
- Provider onboarding on the Healthy Company network
- Facilitate and implement solutions to improve efficiency of function
- Dealing with all Healthy Company stakeholders
- Create SOPs for new business processes on new initiatives
- Analyze trends and data to identify inefficiencies and provide solutions to the inefficiencies
- Relationship building with service areas and other internal clients
- Administration of Forum, project documents and action logs to ensure they are updated
- Reconciliation and payment of invoices
- Payment related enquiries.
Service Consultant in Health professionals
Discovery Health
Centurion, GP
10.2017 - 09.2018
- Ensuring excellent quality service and dealing with multiple telephonic queries from health providers
- Correctly applying Discovery Health processes in dealing with queries
- Researching required information using available resources
- Working on pools and inquiry audits
- Routing all queries to correct departments
- Performs informational and service-related duties on behalf of a medical provider
- Completing call notes and call reports as necessary and updating them in the CRM system
- Managing administration, communicating, and coordinating with internal departments
- Obtaining and evaluating all relevant data to handle complaints and inquiries.
Education
Bachelor of Arts Honours - Applied Psychology in Professional Contexts
University of South Africa
Pretoria, GP01.2022
Bachelor of Arts - Health Sciences and Social Services
University of South Africa
Pretoria, GP01.2017
Higher Certificate - Business Principles and Practices
Varsity College
Pretoria, GP01.2013
Skills
- Interpersonal and networking skills
- Strategic thinking and problem solving
- Strong analytical skills
- Effective communication and presentation skills
- Time Management
- Market Analysis
- Database Maintenance
- Business Development
- Product marketing
- CRM Management
Accomplishments
Discovery Performance Excellence Award 2019 - Innovation and Process Improvement
Skills development and training
McKinsey & Company Forward Program 2022 - Adaptability & Resilience, Problem Solving, Logical Reasoning, Communicating For Impact, Self-leadership, Digital Essentials Courses, 360 Skills Assessment
References
- Mrs. Shirley Zinn, Divisional Manager, +27 11 529 5317
- Mr. A-Onke Magona, Corporate Services Manager, +27 63 687 4182
- Ms. Tabile Landu, Senior Enablement Specialist, +27 61 286 0328
- Ms. Moloko Ngwane, Executive Associate, +27 11 529 0943, +27 84 366 2268
- Mr. Thabo Letsoene, Business Consultant, +27 73 477 5280
Timeline
Marketing Associate
Discovery Corporate
12.2023 - Current
Client Relationship Manager
Discovery Health - Healthy Company
12.2018 - 11.2023
Functional Coordinator (Secondment)
Discovery Health
10.2018 - 11.2018
Service Consultant in Health professionals
Discovery Health
10.2017 - 09.2018
Bachelor of Arts Honours - Applied Psychology in Professional Contexts
University of South Africa
Bachelor of Arts - Health Sciences and Social Services
University of South Africa
Higher Certificate - Business Principles and Practices
Varsity College