Amanda Lingani

Handled inbound and outbound customer queries across TFG brands via phone, email, chat, and social platforms.

• Provided accurate information on products, pricing, promotions, and store policies.
• Assisted customers with orders, deliveries, returns, exchanges, and refunds.
• Resolved customer complaints effectively while maintaining TFG service standards.
• Captured and updated customer information accurately on internal systems.
• Adhered to call handling procedures, quality standards, and compliance requirements.
• Met individual and team performance targets including service levels and resolution times.
• Promoted a positive brand image and delivered a consistent customer experience.
• Escalated complex issues to relevant departments when required.
• Maintained professionalism, empathy, and confidentiality in all customer interactions.

Supported customer interactions across TFG brands via phone, email, and digital channels.

• Assisted customers with queries regarding accounts, orders, deliveries, returns, and refunds.
• Resolved customer issues efficiently while following TFG service standards and policies.
• Escalated complex matters to appropriate departments for further resolution.
• Maintained accurate records of customer interactions in internal systems.
• Demonstrated clear communication and professionalism in all customer engagements.
• Developed essential workplace skills, including teamwork, problem-solving, and time management.
• Achieved performance targets and met quality assurance requirements.
• Gained practical experience in a corporate contact centre environment.