AMANDA LINDIWE MANOPOLE
Banker/ Call Agent
Summary
Professional communicator with proven experience in delivering exceptional client support and customer service. Skilled in handling high call volumes, resolving inquiries efficiently, and adapting to dynamic environments. Known for strong teamwork and adaptability to dynamic environments, coupled with excellent communication and interpersonal skills
Overview
20
20
years of professional experience
1
1
Certification
4
4
Languages
Work History
CALL AGENT
NEDBANK
01.2017 - Current
- Managed time effectively between inbound calls and follow-up tasks, ensuring all responsibilities were addressed daily.
- Handled escalated calls with professionalism, effectively de-escalating situations and finding resolutions.
- Achieved targeted call resolution times by swiftly identifying issues and providing solutions.
- Managed time effectively between inbound calls and follow-up tasks, ensuring all responsibilities were addressed daily.
FINANCIAL CONSULTANT
OLD MUTUAL
01.2010 - 01.2014
- Increased client satisfaction by providing personalised financial advice and investment recommendations.
- Educated clients on various investment options, empowering them to make informed decisions about their finances.
- Built strong relationships with clients through consistent communication and exceptional customer service.
SALES CONSULTANT
AFRICAN BANK
01.2008 - 01.2010
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Responded to telephone and in-person requests for information.
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
CASHIER
JET STORE
01.2005 - 01.2008
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
Mogomotsi High School
Warrenton, South AfricaManagement Assistant - N4
Moremogolo FET College
Kimberley, South AfricaManagement Assistant - N5-N6
Motheo FET College
Bloemfontein, South Africa12-2011
Generic Management NQF5 -
Chartall Business College
Johannesburg, South AfricaSkills
Customer communications
Problem-solving skills
Call center experience
Team collaboration
Problem-solving abilities
Client service
Organisational skills
Analytical thinking
Interpersonal skills
Certification
RE5 Certificate
REFERENCE
MR MCEBISI NGPOLA
CURRENT TEAM LEADER
NEDBANK
086 055 5111 / 010 217 5218
Timeline
CALL AGENT
NEDBANK
01.2017 - Current
FINANCIAL CONSULTANT
OLD MUTUAL
01.2010 - 01.2014
SALES CONSULTANT
AFRICAN BANK
01.2008 - 01.2010
CASHIER
JET STORE
01.2005 - 01.2008
High School Diploma -
Mogomotsi High School
Management Assistant - N4
Moremogolo FET College
Management Assistant - N5-N6
Motheo FET College
Generic Management NQF5 -
Chartall Business College
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