Summary
Overview
Work History
Education
Skills
Timeline
Generic
AMANDA LELE

AMANDA LELE

33 JOUBERT VASKO GOODWOOD

Summary

  • To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

2
2
years of professional experience

Work History

Call Center Agent ICONAF

Mr. Tsepo
09.2023 - Current
  • Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
  • Consistently met or exceeded performance targets through diligent attention to detail and strong communication skills.
  • Provided support for escalated calls, acting as a liaison between the customer and upper management when necessary.
  • Developed expert knowledge of company products and services to provide accurate information to customers.

Administrative Clerk

CAPTAIN JONKER
04.2022 - 06.2023
  • Managed daily mail distribution for both internal employees and external customers or clients.
  • Improved communication between departments through effective scheduling and coordination of meetings.
  • Facilitated employee training sessions that focused on relevant skills development for office procedures or software applications usage improvement.
  • Boosted department efficiency with timely completion of assigned tasks such as drafting correspondence or reports for management review.

Education

PUBLIC MANAGEMRENT N6

WEST COAST COLLEGE
SALDAHNA BAY

GRADE 12

PAKAMANI SSS
Cape Town, South Africa
04.2001 -

YOUTH DEVELOPMENT COURSE

CHRYSALIS ACADEMY
Cape Town, South Africa

Skills

Customer Data Confidentiality

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Timeline

Call Center Agent ICONAF

Mr. Tsepo
09.2023 - Current

Administrative Clerk

CAPTAIN JONKER
04.2022 - 06.2023

GRADE 12

PAKAMANI SSS
04.2001 -

PUBLIC MANAGEMRENT N6

WEST COAST COLLEGE

YOUTH DEVELOPMENT COURSE

CHRYSALIS ACADEMY

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AMANDA LELE