AMANDA LELE
33 JOUBERT VASKO GOODWOOD
Summary
- To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
2
2
years of professional experience
Work History
Call Center Agent ICONAF
Mr. Tsepo
09.2023 - Current
- Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
- Consistently met or exceeded performance targets through diligent attention to detail and strong communication skills.
- Provided support for escalated calls, acting as a liaison between the customer and upper management when necessary.
- Developed expert knowledge of company products and services to provide accurate information to customers.
Administrative Clerk
CAPTAIN JONKER
04.2022 - 06.2023
- Managed daily mail distribution for both internal employees and external customers or clients.
- Improved communication between departments through effective scheduling and coordination of meetings.
- Facilitated employee training sessions that focused on relevant skills development for office procedures or software applications usage improvement.
- Boosted department efficiency with timely completion of assigned tasks such as drafting correspondence or reports for management review.
Education
PUBLIC MANAGEMRENT N6
WEST COAST COLLEGE
SALDAHNA BAY GRADE 12
PAKAMANI SSS
Cape Town, South Africa 04.2001 -
YOUTH DEVELOPMENT COURSE
CHRYSALIS ACADEMY
Cape Town, South AfricaSkills
Customer Data Confidentiality
Professionalism
Fluent in ENGLISH
Communicating with clients
Calm disposition
Verbal and written communication
Sales closing
Typing Speed
Answering questions
Problem-solving skills
CallSelect communication systems
Call Center Operations
Timeline
Call Center Agent ICONAF
Mr. Tsepo
09.2023 - Current
Administrative Clerk
CAPTAIN JONKER
04.2022 - 06.2023
GRADE 12
PAKAMANI SSS
04.2001 -
PUBLIC MANAGEMRENT N6
WEST COAST COLLEGE
YOUTH DEVELOPMENT COURSE
CHRYSALIS ACADEMY