Amanda Joubert
Cape Town
Summary
Experienced Manager with over 15 years of experience in hospitality. Excellent reputation for resolving problems and improving customer satisfaction.
Hardworking and passionate with strong organizational skills eager to secure position in management. Ready to help team achieve company goals. Team leader. Offering excellent communication skills and good judgement. Kind, caring, good listener, reliable and loyal.
Dedicated hospitality professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Manager Assistant
Stay@Edison
02.2024 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Manage online booking platforms, Booking.com ect and reservation system Knightsbridge. Maintaining and updating of rates and photos for marketing purposes.
Housemother
Loaves And Fishes (Place Of Renewal)
3 2022 - 01.2024
- Create stable, homely, safe environment for residents.
- Manager over kitchen. Menu, Ordering stock, Stock take, Hygiene, Overseeing two cooks
- Assisting Social Worker with appointment and adhoc duties
- Reception
- Resident's laundry
Manager
Sylvan Grove Guest House 4*
11.2015 - 06.2021
- Delegate tasks to Housekeepers, Laundry, Kitchen, Garden and Security. Drafted monthly roster.
- Managed Reservations. Co-ordinary bookings process and famalized with proof of payments. Prepare invoices for guests checking in and out. Answering phone and mail in a timely and friendly manner. Update rates. Dealing with bookings and payments from bookings.com and other online bookings portals. Responding to reviews. MS Word MS Excel, Outlook, Semper, Knightsbridge.
- Conflict management within the guest house.
- Managed Reception. Welcoming new guests and firmilirise them with property and their rooms. Assisted them with info about activities and restaurants. Arranged transport for guests. Attended to any complaints. Checking out guests and received payments. Handling of cash and card payments
- Admin. Data capturing, analyzed and present statistics data for head office on end of each month.
- Facilitate stock taking. Ordering of stock within budget.
Manager
La Rocca Guest House 4*
02.2013 - 10.2014
- Kept detailed records of daily progress to identify and correct areas needing improvement.
- Maintained professional, organized and safe environment for employees and patrons..
- Applied customer feedback to develop process improvements and support long-term business needs.
- Reservation. Reception. FOH.BOH. supervise kitchen, laundry, housekeepers, maintenance, security. Stock take and orders within budget. Drafted monthly roster for staff.
- Guest complaint. TripAdvisor. Booking.com (other on-line portal) Knightsbridge. Admin ( MS Excel / Word. Outlook) Month-end reports to owners.
Manager
Emdoneni Lodge With Cheetah Project
07.2008 - 01.2013
- Managed various department, Kitchen, Laundry, Housekeeping, Garden, Security, Big Cat project.
- Hosting during meal time.
- Managed finance for lodge, safari tours and Big Cat Rehabilitation programme
- Prepared month end statistics and present to the owners.
- Caring and raising of injured and orphaned cats.
- Facilitated stock take. Ordering stock within the budget.
- Attend to all complaints. Respond to reviews. Posting special and update rates on Semper, bookings.com and other online portals.
Nature Guide
Emdoneni Lodge With Cheetah Project
03.2004 - 06.2008
- Answered questions, pointed out important features and offered further details about special exhibits to educate visitors on safari tours and bush walks.
- Built personal relationships with guests to promote positive experiences.
- Entertained tour guests on tours and for maximum engagement, fun and lasting memories.
- Guided groups of up to 40 people on educational tours to meet and interact with endandgerd cat species.Guided walks and game drives.
- Caretaker of all cats, their camps and food. Responsible to raise orphan or injured cats.
Education
Certificate - Field Guide Level 1 And 2
Pretoria Technikon
Richards Bay High School
Skills
Self-Motivated
Flexible and Adaptable
Active Listening
Planning and Coordination
Analytical and Critical Thinking
Organization and Time Management
Interpersonal Communication
Written Communication
MS Office/Excel Outlook Semper Knightsbridge Bookingscom and other online portals
Decision-Making
Teamwork and Collaboration
Dependable and Responsible
Excellent Communication
Attention to Detail
Good Telephone Etiquette
Certification
Nature Guide certification, FAGASA - Time frame February 2002
Languages
Afrikaans
English
Timeline
Manager Assistant
Stay@Edison
02.2024 - Current
Manager
Sylvan Grove Guest House 4*
11.2015 - 06.2021
Manager
La Rocca Guest House 4*
02.2013 - 10.2014
Manager
Emdoneni Lodge With Cheetah Project
07.2008 - 01.2013
Nature Guide
Emdoneni Lodge With Cheetah Project
03.2004 - 06.2008
Housemother
Loaves And Fishes (Place Of Renewal)
3 2022 - 01.2024
Certificate - Field Guide Level 1 And 2
Pretoria Technikon
Richards Bay High School
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