Amanda Johannes
Administrator
Sherwood Park
Summary
I have developed interpersonal and customer skills through my employment experience. Excellent reputation for resolving problems, improving customer satisfaction.
Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail, and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
13
13
years of professional experience
3
3
Certifications
1
1
Language
Work History
Receptionist
Netcare Medicross
02.2024 - Current
- Administration
Teacher Assistance
Hermeslaan Primary
02.2023 - 11.2023
- Helping teachers manage student behavior
- Assisting with lesson plans
- Listen to children reading
- Gives student additional attention and instruction
Financial Advisor
Metropolitan
02.2020 - 02.2023
- Assist clients to analyze their personal circumstances.
- Recommend Products.
- Compile a financial plan to help achieve their goals
- Managed in client’s investment portfolios by providing one-on-one service for clients to understand assets, expenses and long-term as well as short-term investment devise personalized financial plan.
- Building and maintaining my client base.
Claims Facilitator
Pinnacle Marketing
06.2017 - 10.2019
- Capturing all MTN and 24HR Mobility claims on data base.
- Notifying MTN and 24HR Mobility clients telephonically/in writing that their claims has been Received and advising of any missing information and or documentation which is required urgently for processing of their claim.
- Assuring that all claims received are registered accurately on the system within 3 hours.
- Making comments on the Underwriting Managers system for any communications with Dealers, Customers, Underwriting managers on the customer’s policy profile.
- To act of means of communication between the Customer and the Underwriting manager.
- Giving advice to clients on what insurance cover to take out.
- Dealing with client’s queries and complaints.
- Doing inbound and outbound calls.
- Updating policies with New Replacement devices.
- Cancelling Policies.
Financial Advisor
Old Mutual
01.2017 - 06.2017
- Assist clients to analyze their personal circumstances.
- Recommend Products.
- Compile a financial plan to help achieve their goals
- Managed in client’s investment portfolios by providing one-on-one service for clients to understand assets, expenses and long-term as well as short-term investment devise personalized financial plan.
- Building and maintaining my client base.
Administrative Clerk
The Debt Experts
01.2013 - 11.2016
- Examine client’s finances.
- Review mortgage and Vehicle applications.
- Work out client’s budgets.
- Negotiate with creditors on behalf of their clients and implement a structure repayment plan.
- Answering inbound and outbound calls.
- Capturing client’s information on data base system.
Education
High School - English, Afrikaans, Business Economics, Economics, Accounting, History, Geography
Saxon sea High School
10.2007 -
Skills
- Competing at managing responsibilities in high volume atmosphere
- Skilled at interacting with customers
- Hard worker, quick learner and ability to assume responsibility
- Strong communication skills and well-groomed appearance
- Work well under pressure as part of a team
- Claims investigation and research
- Claims handling
- Telephone skills
- Scheduling
- Customer/Client relations
- Verbal and written communication
- Greeting and seating clients
Certification
NQF 4: 155 Credits in Short Term Insurance obtained in 2018 Institution: INSETA Institution: FSCA FICA Awareness 4.5 hours obtained in July 2018 institution: Moonstone
References
Netcare Medicross
Branch manager: Shameema, Glanant,
Contact nr: 0637461190
Department: Clinical
Pinnacle Marketing
Manager: Megan Hope
Contact nr: 0813291774
Department: Claims Department
Metropolitan
Manager: Jacques Singleton
Contact number: 0721502809
Department: Field
Accomplishments
- Credits competent of 155
- FICA Awareness certificate (Moonstone)
Personal Information
- Date of birth: 04/02/1990
- ID number: 9002040132083
- Marital status: Married
- Dependent: 2(two)
- Driver’s License: Code 8
- Languages: English & Afrikaans
- Health: Excellent
Timeline
Receptionist
Netcare Medicross
02.2024 - Current
Teacher Assistance
Hermeslaan Primary
02.2023 - 11.2023
Financial Advisor
Metropolitan
02.2020 - 02.2023
Claims Facilitator
Pinnacle Marketing
06.2017 - 10.2019
Financial Advisor
Old Mutual
01.2017 - 06.2017
Administrative Clerk
The Debt Experts
01.2013 - 11.2016
High School - English, Afrikaans, Business Economics, Economics, Accounting, History, Geography
Saxon sea High School
10.2007 -
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