Amanda Gail Peacock

• Conduct comprehensive assessments of clients' travel needs, preferences, and budgets
• Provide expert advice on diverse destinations, flight options, accommodations, and activities
• Curate tailored travel packages catering to both corporate and leisure travellers
• Facilitate flight, hotel, car rental, and tour reservations with precision
• Manage itinerary modifications, cancellations, and rescheduling to ensure seamless travel experiences
• Coordinate comprehensive travel arrangements for business professionals, ensuring efficiency and satisfaction
• Administer travel policies, budgets, and approvals for corporate clients effectively
• Deliver 24/7 support for urgent travel changes and issues
• Design bespoke vacation packages, including cruises, tours, and unique activities
• Advise clients on travel insurance needs, visa assistance, and valuable travel tips
• Stay informed about industry trends in holiday destinations and promotional offers
• Promote special travel deals, loyalty programs, and service upgrades to enhance customer experience
• Maximize revenue by upselling additional services such as insurance and excursions
• Ensure all travel documents, including passports, visas, and tickets, are meticulously organized
• Remain updated on airline policies, travel restrictions, and necessary regulations
• Maintain accurate and comprehensive records of bookings and client information
• Assist clients effectively with travel disruptions, including cancellations and delays
• Address customer complaints with diplomacy and devise suitable solutions
• Provide round-the-clock emergency support for clients encountering travel difficulties

• Research, plan, and book flights, accommodations, transportation, tours, and activities for clients
• Evaluate client travel needs, preferences, and budgets to create personalized travel itineraries
• Remain informed about popular destinations, travel restrictions, visa requirements, and local attractions
• Establish and nurture relationships with airlines, hotels, tour operators, and other travel service providers
• Identify the best rates and special deals to deliver cost-effective travel solutions for clients
• Guide clients on travel insurance options and assist with essential travel documentation
• Promote travel packages and services by leveraging social media, networking, and direct client outreach
• Provide comprehensive pre-travel guidance, manage itinerary changes, and offer ongoing assistance during travel
• Process payments, generate invoices, and track commission earnings efficiently
• Navigate travel disruptions, cancellations, and emergencies by coordinating alternative arrangements

Sales Responsibilities: Rentals Responsibilities:

• Client Acquisition & Lead Generation: Sourcing potential buyers and sellers through networking, referrals, and marketing campaigns.
• Property Listings: Assisting homeowners in listing properties, setting prices, and staging homes for sale.
• Market Analysis: Conducting comparative market analyses (CMA) to determine competitive property pricing.
• Viewings & Negotiations: Organizing showings, open houses, and negotiating offers between buyers and sellers.
• Contract Management: Preparing and reviewing sales agreements, offers, and necessary legal documents.
• Closing Support: Coordinating with attorneys, banks, and other stakeholders to ensure smooth property transactions.
• Tenant Sourcing: Advertising rental listings and screening potential tenants.
• Lease Agreements: Drafting and finalizing rental contracts, ensuring legal compliance.
• Property Management: Overseeing rental properties, handling tenant inquiries, and resolving maintenance issues.
• Landlord-Tenant Liaison: Acting as an intermediary between landlords and tenants, addressing concerns and disputes.
• Rent Collection & Inspections: Ensuring timely rent payments and conducting routine property inspections.

• Consistently met and exceeded sales targets set for the branch
• Developed and implemented strategic initiatives aimed at increasing branch revenue
• Monitored sales performance and galvanised staff motivation to achieve collective goals
• Recruited, trained, and mentored emerging travel consultants in the industry
• Conducted performance evaluations and provided constructive feedback to enhance staff development
• Ensured customers received exemplary service and informed travel advice
• Resolved customer complaints adeptly and managed challenging situations effectively
• Cultivated strong relationships with clients to stimulate repeat business
• Oversaw the day-to-day operations of the branch for optimal performance

• Ensure customer documentation complies with anti-money laundering regulations
• Gather and assess diverse sources of information about customers
• Scrutinise all transactions on customer accounts for compliance
• Correspond both telephonically and in writing with customers to acquire additional information about their accounts and transactions
• Identify potential indicators of tax evasion