AMANDA E. BOTHA
Mooinooi
Summary
Dynamic Director at GMG Marketing with a proven track record in strategic planning and operations management. Skilled in performance management and relationship building, I successfully implemented business strategies that increased revenue by 20%. Adept at staff development, I fostered a culture of continuous improvement and collaboration. Resourceful professional in management operations known for high productivity and efficient task completion. Possess specialized skills in strategic planning, team leadership, and operational improvement. Excel in communication, problem-solving, and adaptability, ensuring seamless execution of business strategies and enhancement of team performance.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Director
GMG Marketing
01.2017 - Current
- Collaborated with senior leadership to set long-term objectives for the company.
- Directed the organization's daily operations, ensuring compliance with applicable laws and regulations.
- Established performance metrics and evaluated staff to promote continuous improvement.
- Created detailed plans outlining timelines, goals, budgets, staffing needs and other requirements for projects.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Oversaw strategic planning and implementation to ensure organizational goals were met.
- Partnered with staff to create professional development plans to support personal and business growth.
- Analyzed customer feedback data to identify trends in product performance or customer service issues.
- Cultivated strong relationships with customers by responding promptly to inquiries or complaints.
- Formed and sustained strategic relationships with clients.
- Managed budgeting and financial planning processes for the organization.
- Developed policies and procedures to ensure compliance with corporate standards.
- Implemented successful business strategies to increase revenue and target new markets.
- Assessed employee performance against established benchmarks or targets.
- Coordinated with regulatory bodies to ensure compliance with laws and standards.
- Implemented new technologies to streamline processes and enhance productivity.
- Represented the organization at industry events, conferences, and public meetings.
- Led change management efforts to adapt to market shifts and organizational needs.
- Prepared presentations for board meetings summarizing key developments within the company.
- Coordinated activities with other departments to expedite work and improve collaboration.
- Spearheaded the development and launch of new products or services.
- Delegated work to staff, setting priorities and goals.
- Enhanced customer satisfaction through the development of service improvement initiatives.
Regional and Systems Administrator
SSG
Brits
06.2022 - 02.2025
- Administrative duties
- Updating of files and reports
- Print rosters for SITE files for Dikwena
- Order equipment as instructed and authorized
- Manage stock control on equipment
- PPE, Uniform and Stationary
- Do typing as instructed
- Booking of required Trainings
- Filing of Incident reports, operational documents
- Issue uniforms and complete documentation
- Responsible for purchasing of disposables for office use
- IMS Secure for DCR (LSBO, SBO, Field Audit, PTO etc.)
- Closing of Incidents - DCR
- Assisting TCS with closing of Investigations / Incidents
- Responsible for IMS Secure for DCR, TCS, WCM & FMT
- Western Crime Stats
- YTD Stats – Monthly
- Reference: Corrie Kruger – 079 887 4904
- Trained and directed users on correct use of software and hardware within systems.
- Assisted with disaster recovery efforts during outages or other unplanned events.
- Monitored systems performance to identify potential issues and provided solutions as needed.
- Submitted recommendations regarding infrastructure overhauls.
Regional Administrator
Samancor
06.2022 - 02.2025
- Compiling of Weekly Alcohol Reports (DCR, TCS, WCM, FMT)
- Compiling of Weekly Crime Stats (DCR, TCS, WCM, FMT)
- Compiling of Monthly Alcohol Reports (DCR, TCS, WCM, FMT)
- Compiling of Monthly Crime Stats (DCR, TCS, WCM, FMT)
- Reference: Mandi Combrinck – 082 564 0155
- Dirk Voges – 072 307 2133
Manager of Operations
CK Renovations
01.2016 - 01.2020
- Making appointments
- Communicating with clients
- Managing teams
- Quotes and invoices
- Created and managed budgets for operational departments and monitored progress against goals.
- Prepared reports summarizing operational results against established goals and objectives.
- Connected with clients and developed strategies to achieve sales and customer service goals.
- Monitored progress by establishing plans, budgets and measuring results.
- Addressed customer concerns with suitable solutions.
- Coordinated training sessions for new employees regarding company policies, procedures as well as job roles, responsibilities associated with their positions.
Partnership Manager
nr 1 panebeaters / c3 panelbeaters / g6 panelbeaters
Pretoria North
01.2017 - 01.2018
- Buying of stock
- Communicating with clients
- Managing of workers
- Quotes and invoices
- Assessed the performance of current partnerships and developed recommendations for improvement.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Ensured compliance with relevant laws, regulations and contractual obligations.
- Proposed or approved modifications to project plans.
Controller /Manager of Operations
monitor net
Centurion
01.2015 - 01.2016
- Monitoring of house alarms
- Monitoring of business alarms
- Oversaw daily activities of staff members including hiring, training and evaluating personnel performance.
Administrator
PCM Contractors
Pretoria
01.2014 - 01.2015
- Administrative duties
- Debtors and creditors
- Petty cash
- Answering of phones
- Oversaw inventory management, including ordering office supplies and equipment maintenance.
- Compiled data from multiple sources into comprehensive reports for management review.
- Served as the primary point of contact for external stakeholders, including clients and partners.
- Developed and maintained databases for tracking projects, clients, and financial records.
- Performed data entry tasks into computer databases from paper documents.
- Provided general administrative support to staff members.
- Supervised administrative staff, delegating tasks and managing workload distribution.
Administrator
EGEN Maintenance Solutions
Pretoria
01.2013 - 01.2014
- General office duties
- Oversaw inventory management, including ordering office supplies and equipment maintenance.
- Performed data entry tasks into computer databases from paper documents.
- Provided general administrative support to staff members.
- Supervised administrative staff, delegating tasks and managing workload distribution.
- Developed spreadsheets to track project progress, budgets and other related data.
- Performed basic bookkeeping tasks such as reconciling accounts receivable and payable.
- Improved office organization by developing filing system and customer database protocols.
Assistant
valhalla apteek
Pretoria
01.2012 - 01.2013
- Administative duties
- Debtors and Creditors
- Petty Cash
- Answering of Phones
- Buying of Stock
- Answered incoming calls and directed them to appropriate personnel or departments.
- Developed positive relationships with internal customers through effective communication techniques.
- Greeted visitors, clients and guests in a professional manner.
- Handled confidential information with discretion and integrity.
- Entered data into databases accurately and efficiently.
- Answered phones and routed voicemails to respective employees.
Administrator
Quality Cars
Richardsbay
01.2010 - 01.2011
- Answering of phones’
- Administrative duties
- Stock Take
- Oversaw inventory management, including ordering office supplies and equipment maintenance.
- Performed data entry tasks into computer databases from paper documents.
- Provided general administrative support to staff members.
- Developed spreadsheets to track project progress, budgets and other related data.
waitress
chatterly’s tea garden
01.2009 - 01.2010
- Client Service
marketing of products
pLANET FITNESS
01.2007 - 01.2009
- Identified needs of customers promptly and efficiently.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Worked effectively in team environments to make the workplace more productive.
rENTING OF dvd’S
video den
01.2006 - 01.2007
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Completed day-to-day duties accurately and efficiently.
- Updated and maintained databases with current information.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Identified needs of customers promptly and efficiently.
- Worked with cross-functional teams to achieve goals.
Administrator
Centurion Debt Collectors
Pretoria
01.2004 - 01.2006
- Send and Receive faxes
- Sending of Emails
- Send Debt Letters
- Handling of Enquiries
- Filing of Correspondence and Documents
- Summons and Re-Issue
- Warrant and Re-Issue
- Served as the primary point of contact for external stakeholders, including clients and partners.
- Compiled data from multiple sources into comprehensive reports for management review.
- Developed and maintained databases for tracking projects, clients, and financial records.
- Provided general administrative support to staff members.
- Supervised administrative staff, delegating tasks and managing workload distribution.
- Developed spreadsheets to track project progress, budgets and other related data.
Filing
Almega school and sport
01.2003 - 01.2004
- Filing
- Administrative duties
- Sales
Education
Matric -
Eldoraigne High
Valhalla01.2002
Skills
- Intellectual property management
- Script review and revision
- Analytical thinking
- Verbal and written communication
- Company guidelines
- Time management
- Problem-solving
- Staff development
- Staff management
- Project coordination
- Project management
- Relationship building
- Operations management
- People management
- Client relations
- Strategic planning
- Change management
- Employee development
- Team management
- Decision-making
- Goal setting
- Task delegation
- Multitasking and organization
- Performance management
- Contract management
- Team building
Certification
- Afi
- Switch Finger Print
- PSIRA - A Grade
- Alcohol Training
- Drug Testing
- Online Intelligence
- Fire Fighting
- First Aid
- Legal Liability
- Fire Arm
References
- Corrie Kruger, 079 887 4904
- Mandi Combrinck, 082 564 0155
- Dirk Voges, 072 307 2133
Affiliations
- Playing Tennis
- Listening to Music
- Spending time with Family
Languages
Afrikaans
First Language
English
Intermediate (B1)
B1
Accomplishments
- Always do my best in everything i start
Timeline
Regional and Systems Administrator
SSG
06.2022 - 02.2025
Regional Administrator
Samancor
06.2022 - 02.2025
Director
GMG Marketing
01.2017 - Current
Partnership Manager
nr 1 panebeaters / c3 panelbeaters / g6 panelbeaters
01.2017 - 01.2018
Manager of Operations
CK Renovations
01.2016 - 01.2020
Controller /Manager of Operations
monitor net
01.2015 - 01.2016
Administrator
PCM Contractors
01.2014 - 01.2015
Administrator
EGEN Maintenance Solutions
01.2013 - 01.2014
Assistant
valhalla apteek
01.2012 - 01.2013
Administrator
Quality Cars
01.2010 - 01.2011
waitress
chatterly’s tea garden
01.2009 - 01.2010
marketing of products
pLANET FITNESS
01.2007 - 01.2009
rENTING OF dvd’S
video den
01.2006 - 01.2007
Administrator
Centurion Debt Collectors
01.2004 - 01.2006
Filing
Almega school and sport
01.2003 - 01.2004
Matric -
Eldoraigne High