Amanda Cele
Customer Service Rep.
EManzimtoti
Summary
.
Diligent customer service representitive with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Ignition Group - Head Office
10.2023 - Current
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Improved resolution time with effective problem-solving for customer complaints.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained up-to-date knowledge of product and service changes.
- Met customer call guidelines for service levels, handle time and productivity.
- Exhibited high energy and professionalism when dealing with clients and staff.
Customer Service Representative
Capability
01.2020 - 09.2021
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Issued refunds for products or default orders.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
High School Diploma -
Amanzimtoti High School
04.2001 -
Skills
Customer service
Problem-solving
Active listening
Product knowledge
Call center experience
Customer relations
Team collaboration
Computer proficiency
Customer relationship management (CRM)
Relationship building
Timeline
Customer Service Representative
Ignition Group - Head Office
10.2023 - Current
Customer Service Representative
Capability
01.2020 - 09.2021
High School Diploma -
Amanzimtoti High School
04.2001 -
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