Amanda Bullock

• Conducted prompt and thorough investigations on referred files.
• Analyzed large amounts of data to find patterns of fraud and anomalies.
• Contacted customers directly to notify of fraudulent activity and minimize impacts.
• Summarized all key information regarding investigation into detailed report for delivery to client.
• Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime.
• Daily review of Chargebacks (Cardholder

disputes received from the banks.

• External liaising with the banks and cardholders.
• Ensuring that the chargebacks are dealt with in an effective and timely manner.
• Reporting of all fraud and chargeback levels to management to assist them in decision making and accurate reporting.
• Assisting SAPS in compiling and retrieving information for court cases.

• Determined and performed appropriate adjustments of authorized stock levels.
• Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
• Operated manual and electric pallet jacks, safely relocating heavy merchandise on sales floor for timely stocking.
• Maintained effective team member communication.
• Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
• Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
• Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
• Placed special customer orders for custom or special order merchandise.
• Performed inventory counts and stocked merchandise.
• Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
• Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.

• Assistant to Director and Key accounts managers.
• Answering & screening of calls
• Attending to clients and visitors
• Typing/filing/faxing
• Ordering stationery
• Petty cash
• Taking of orders and processing orders for customers (Liquor outlets).
• Liaising with company transporter for deliveries and collections of orders.
• Manufacturing of beverage products on Pastel evolution.
• Creating new stock codes for new inventory items on Pastel.
• Inputting of Creditors invoices on Pastel (GRV)
• Liaising with creditors/debtors requesting invoices, queries of late debtor payments, credit notes, debit notes etc.
• Running debtor statements month end, and posting/delivering it.
• Receiving of stock into warehouse and making sure correct goods and quantities are delivered.

• Maintaining and reconciling of cashbook.
• Update &reconcile cashbook against the bank statements.
• Petty cash
• Follow up on debtor payments.
• Adhoc admin duties as and when required

• Liaising with Local and Foreign Banks regarding credit card queries, disputes, and fraudulent transactions.
• Data Capturing on AS400 and HOGAN.
• Liaising with merchants stores for retrieval requests, where cardholders are disputing transactions such as duplications, fraud etc.
• Scanning of highly sensitive documents and indexing them.

• Tracing of missing payments on credit cards be it cash, EFT or Cheque.
• Retrieving of statements for cardholders
• Investigating ATM queries for ATM custodians such as cards being retained at the ATMs, withdrawals, deposits.

• Optimized information gathering and implementation of practical filing system.
• Adhered to company policies and government regulations regarding data oversight and confidentiality to promote overall information security.
• Prepared new files and assigned tracking identification numbers, resulting in faster retrievals.
• Tracked incoming and outgoing files and materials and maintained accurate records for potential discrepancies.
• Responded to internal and external requests for information.
• Examined, categorized and sorted incoming documents.
• Processed correspondence, conducted post office pick-ups and distributed mail to appropriate parties.

• Filing
• Adhoc admin duties
• Reception
• Switchboard operator