Amanda Banda
Johannesburg
Summary
Motivated Waitress with 4 years experience, has an engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Waitress
Coffee Time
06.2023 - Current
- Greet guests and present them with menu
- Inform guests about the special items for the day and menu changes if any
- Obtain revenues ,issuing receipts, accepting payments, returning the change
- Performing basic cleaning tasks as needed or directed
- Serving of food and drinks including cocktails, ciders and shooters
- Provide excellent customer service
- Bring dirty plates, glasses, and cutlery to the kitchen so they can be cleaned
- Assist colleagues during busy periods by running food, drinks and setup
- Work closely with kitchen staff, bartenders and other team members to ensure smooth dining experience
- Keep dining area clean and stocked with essential items like napkins and condiments
Waitress
Ocean Basket
08.2020 - 08.2022
- Welcome customers as they arrive and escort them to their tables
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Present menus and detailed information about menu items, specials and promotions, offer suggestions based on customer preferences or dietary needs
- Take accurate orders of food and drinks orders using POS system
- Communicate orders to the kitchen staff and bar staff clearly
- Check with customers, to make sure they are enjoying their meal, take action to correct any problems or requests
- Refill drinks and address additional requests as needed
- Setup and clear tables, ensuring they are neat and tidy
- Adhere to health and safety regulations, including food handling standards
- Process payments, issue receipts and reconcile receipts with sales figures
Waiter's Assistant
Ocean Basket
07.2019 - 07.2020
- Reset and cleaned up tables after customers left speedily.
- Answered customer questions about food and beverage items and assisted with menu selections.
- Engaged in suggestive selling and other sales techniques.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Communicated with kitchen staff to enable accurate food preparation.
Education
Hospitality - Hospitality & Management
Guvon Academy
Roodepoort, South Africa06-2018
National Senior Certificate - Commerce
Town View High School
Krugersdorp12-2016
Skills
- Hospitality and Mangement
- Banquet Operations
- Food Safety
- Waiting tables
- Excellent Communication
- Opera pms
- Micro soft office
- Problem-Solving
- Teamwork and Collaboration
- Mathematical Skill
Certification
Bookkeeping, 06/01/23
Languages
English
Bilingual or Proficient (C2)
isizulu
Bilingual or Proficient (C2)
setswana
Bilingual or Proficient (C2)
afrikaans
Upper intermediate (B2)
Timeline
Waitress
Coffee Time
06.2023 - Current
Waitress
Ocean Basket
08.2020 - 08.2022
Waiter's Assistant
Ocean Basket
07.2019 - 07.2020
Hospitality - Hospitality & Management
Guvon Academy
National Senior Certificate - Commerce
Town View High School
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