Amanda Banda
Administrator ||Customer Relations
Johannesburg
Summary
Administration Professional experienced in optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
3
3
Certifications
Work History
Back Office Administrator
GNF1 (Pty) Ltd
11.2023 - Current
- Reduced paperwork backlog by digitizing and organizing essential documents systematically in filing system.
- Supported financial operations through accurate data entry and processing of 37 invoices on average per day, expense reports, and purchase orders.
- Collaborated with cross-functional teams to complete projects on time and within budget constraints successfully.
- Prepared comprehensive reports on various metrics for upper management''s review on monthly basis.
- Improved communication within department with regular coordination meetings and status updates
- Boosted employee morale by planning team-building events that fostered camaraderie amongst staff
Conveyancing Administrator (Transfers & Bonds)
Rawson Developers
01.2022 - 10.2023
- Streamlined conveyancing process by maintaining accurate and organized client files.
- Developed reputation for excellence within local real estate with increase of 2% clientele by consistently delivering quality results in conveyancing process.
- Increased office efficiency through proficient use of conveyancing software tools for document tracking and information management.
- Maintained strict confidentiality while handling sensitive client information during conveyancing process.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending
Administrator
Kacems Management Services Pty Ltd
02.2021 - 01.2022
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy and legal regulations.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts, managed 43 customer calls per day.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Maintained personnel records and updated internal databases to support document management.
- Established organized filing system that streamlined document retrieval and reduced misplaced files.
- Served as liaison between departments, fostering open communication channels that improved overall organizational function
Education
Bachelor of Commerce in Law - Commercial Law
Monash University
South Africa 07.2018 - 10.2021
Skills
Scheduling and Planning
Attention to Detail
Critical Thinking
Excellent Communication
Multitasking Abilities
Time Management
Problem-Solving
Microsoft Office
Teamwork and Collaboration
Scheduling and Planning
Certification
Bookkeeping
Accomplishments
- Achievements/Tasks
- Collaborated with a team of 4 in the development of GirlUp, a programme for abused women.
- Academic top 3 position 1 in Economics in High School.
Languages
English
Bilingual or Proficient (C2)
Spanish
Advanced (C1)
Projects
Girl Up Project, 02/2021 - Present, Empower young women to stand up for themselves. Encourage them to speak up when abused. Assist in counseling abused ladies. Implemented a system consisted of 4 trusted individuals to assist with counseling. Report the abuse to police after the victim agrees.
Timeline
Business Administration
09-2024
Introduction to Spanish
09-2024
Back Office Administrator
GNF1 (Pty) Ltd
11.2023 - Current
Bookkeeping
06-2023
Conveyancing Administrator (Transfers & Bonds)
Rawson Developers
01.2022 - 10.2023
Administrator
Kacems Management Services Pty Ltd
02.2021 - 01.2022
Bachelor of Commerce in Law - Commercial Law
Monash University
07.2018 - 10.2021
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