LLB -
Eduvos
AMANDA AGNES MAKENNA
Acting Team Manager
Roodepoort
Summary
Goal-oriented Team Manager dedicated to meeting team performance objectives and achieving set targets. Offering 5 years of extensive leadership experience in Customer Service. Committed individual well-versed in providing thorough training, setting team goals and developing innovative strategies. Superb oral and written communication skills paired with excellent time management and leadership abilities.
Extensive experience in an office manager role as well.
Education
Bachelor of Arts - Human Resource Specialist
Damelin
Remote12.2025
Bachelor of Arts - Communication
University of South Africa
Part Time01.1998
Executive Secretarial Diploma - Secretarial
Carr’s Commercial College
Pretoria01.1987
Skills
Performance coaching
Timeline
Acting Team Manager
Amazon
11.2020 - 09.2025
Office Manager
Independent Advisory (Pty) Ltd
06.2008 - 09.2018
LLB -
Eduvos
Bachelor of Arts - Human Resource Specialist
Damelin
Bachelor of Arts - Communication
University of South Africa
Executive Secretarial Diploma - Secretarial
Carr’s Commercial College
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work History
Acting Team Manager
Amazon
11.2020 - 09.2025
- Led team in achieving operational excellence through process optimization and workflow management.
- Mentored staff to enhance performance and foster a culture of continuous improvement. Took the team from a RAP score of 60% to an average of 80% within 3 months. Introduced the "buddy" system, where stronger customer service associates were assigned to the lower performing ones.
- Reduces absenteeism from an average of 20% per week, to 10% by providing incentives which were performance based.
Office Manager
Independent Advisory (Pty) Ltd
Roodepoort
06.2008 - 09.2018
- Coordinated daily office operations to enhance workflow efficiency.
- Managed scheduling, ensuring optimal resource allocation.
- Implemented office policies, improving compliance and operational consistency. Lobbied for support from creditors, which increased the office revenue by 10%
First Names
AMANDA AGNES
Personal Information
- ID Number: 6807290109083
- Dependents: 2
- Health Status: EXCELLENT
- ID Number: 6807290109083
- Marital Status: DIVORCED
First Names
AMANDA AGNES
Overview
17
17
years of professional experience