Amanda Konkota

Monitor and drive progression updated on all active tasks
Updating of works orders and tasks / Investigations and reporting / Escalation management
Monitor tasks
Capturing progress updates on the fault management system
Notify and escalate major incidents as per fault handling and escalation procedures
Liaise with internal and external support teams towards fault resolution
Carry out Admin tasks

Carried out day-to-day duties accurately and efficiently.

Nexio - Vodacom Cape Town
Security and Named User Access Management
Administer attestation campaigns
Ensure SOX compliance on Core
Address and track security audit findings
Security and risk status reporting

Identify at-risk systems and remediate issues.

Fault and Element Management
24*7 Monitoring includes:
* Radio Access networks and value added Services
*IN Platforms and services
*IT Networks and systems international roaming
*Supporting customer care with service and network queries
*All Call Centre logging, Escalating and reporting all faults from customers

Fault Management
*Monitoring Vodacom Access and Radio Access network
*Remotely troubleshooting and repairing Network equipment failures
* Logging and Dispatching All Fault element failures to respective field personal
*Escalating all major failures as escalation procedures
*Follow up and update all ongoing and outstanding faults.

Collage of Cape Town Propel Program, Cape Town

* Custom Service Management Training at Collage of Cape Town with Propel 2

Red Training Academy
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