Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Alyssa Heldsinger

Cape Town

Summary

Dedicated and personable professional driven by a genuine passion for creating a welcoming atmosphere that leaves guests feeling valued and appreciated. Energetic personality and strong commitment to hard work, consistently striving to exceed customer expectations. Seeking opportunities to showcase exceptional customer service skills, always open to embracing new challenges and expanding knowledge to provide the best possible experience for every individual served.

Overview

3
3
years of professional experience

Work History

Stock Manager

Vortex Cleaning
12.2024 - Current
  • Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.
  • Inventoried warehouse stock on monthly, quarterly and annual basis.
  • Streamlined the stock ordering process with accurate forecasting and timely communication with suppliers.
  • Implemented effective stock rotation strategies to minimize waste and maintain product freshness.
  • Maintained neat and organized backroom to easily access merchandise and drive sales.
  • Set up displays of merchandise to market new products to customers.

front of house

Lobster Mob
07.2023 - 03.2024
  • Streamlined front of house operations for improved efficiency and productivity.
  • Ensured compliance with health and safety regulations by regularly inspecting the front of house area for potential hazards.
  • Upheld high-quality standards by inspecting dishes for cleanliness before returning them to the front of house staff for use.
  • Enhanced customer satisfaction by implementing effective front of house management strategies.
  • Monitored inventory levels for front of house supplies and communicated reordering needs to management proactively.
  • Kept waitstaff and front of house up to date about kitchen happenings and special reservations.
  • Expedited order processing during peak hours by effectively communicating with the front of house team.
  • Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.

waitress

West lake Golf Club
05.2022 - 03.2023
  • Maintained brand image well serving guests with sincere, positive an enthusiastic attitude
  • Delivered friendly and fast service to process high-volume food and drink orders at peak times
  • Washed buffet, restaurant items, including silverware, dishes, cooking utensils and equipment
  • Maintained excellent customer satisfaction by providing service with a smile and proactively going the extra mile to sort requests
  • Proactively checked in on guests regularly, ensuring guest satisfaction was maintained
  • Acted as a food and drinks runner for kitchen and bar staff, competing promptly as requested

Education

Bachelor of Science - Sport Science

UWC
Cape Town, South Africa
04.2001 -

Skills

  • Food and drink running
  • Event setup

Food and beverage knowledge

Highly responsible and reliable

Problem-solving abilities

Superb customer service

Team leadership

Physical endurance

Exceptional communication

fun and entertaining

Stock replenishment

Stock control

Materials management

Teamwork

Customer service

Additional Information

i am a licensed driver with my own reliable transport

Timeline

Stock Manager

Vortex Cleaning
12.2024 - Current

front of house

Lobster Mob
07.2023 - 03.2024

waitress

West lake Golf Club
05.2022 - 03.2023

Bachelor of Science - Sport Science

UWC
04.2001 -

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Alyssa Heldsinger