ALWABA LONA MANENGELA
Finance and Insurance Assistant
Kwa Dwesi, Port Elizabeth
Summary
Dedicated Finance and Insurance Professional with a Passion for the Arts. As a driven and ambitious Finance and Insurance Assistant at We Buy Cars' Port Elizabeth Branch, I excel in providing top-notch support to clients and colleagues alike. With a strong foundation in sales, I've honed my skills as a Sales Assistant, ensuring seamless customer experiences. Beyond my professional pursuits, I'm creative at heart. I enjoy expressing myself through painting, reading, and hiking – finding solace in the beauty of nature and the world of art. My true passion lies in sharing my knowledge with others, particularly children. As a swimming and surfing instructor at Waves for Change, I've witnessed the transformative power of education and empowerment.
Overview
4
4
years of professional experience
1
1
Certification
4
4
Languages
Work History
Finance and Insurance Assistant
We Buy Cars
Port Elizabeth
09.2024 - Current
- - Collaborated effectively with team members to mee and exceed department goals, fostering a positive work environment.
- - Reduced claim processing time with diligent follow-ups and effective communication between clients and the bank.
- - Increased policy renewal rates by consistently delivering excellent customer service and addressing concerns proactively.
- - Handled sensitive client information with discretion while maintaining strict confidentiality standards according to company guidelines.
- - Completed sales documentation and collected signatures to finalize purchases.
- - Generated leads and met with potential clients to explain vehicle finance and value-added products.
- - Verify client’s information by analyzing existing evidence on file
- - Carry out administrative task by communicating with client, distributing mails, and scanning documents.
Sales Executive
WE BUY CARS
Port Elizabeth
10.2023 - 08.2024
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
- Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
Wash Bay Attendant
WE BUY CARS
Port Elizabeth
04.2023 - 10.2023
- Ensured compliance with local, state, and federal regulations pertaining to the operation of a wash bay facility.
- Assisted in the training of new hires, imparting valuable knowledge about proper techniques and best practices within the industry.
Coaching Assistant/Mentor
Waves for Change
Port Elizabeth
12.2021 - 03.2023
- - Advised head coach on discipline, performance, and other decision-making areas.
- - Conferred with assistant coaches to determine weaknesses in current team roster and develop recruitment plans.
- - Provide valuable input on player development, assisting with the identification of areas for improvement and potential growth opportunities
- - Built positive and productive relationships with parents of students
- - Maintained a safe and organized practice environment
Education
FICA Compliancy
Moonstone Business School Of Excellence
10.2024
Understanding The NCA (Finance and Insurance Loan Consultants)
Moonstone Business School Of Excellence
07.2024
Some College (No Degree) - NQ4-5 Public Relations Management
Richfield Collage
Cape Town, South AfricaHigher Certificate - National Higher Certificate
Strelitzia High School
Port Elizabeth12.2018
Skills
Document management
Certification
Code 10
Timeline
Finance and Insurance Assistant
We Buy Cars
09.2024 - Current
Sales Executive
WE BUY CARS
10.2023 - 08.2024
Wash Bay Attendant
WE BUY CARS
04.2023 - 10.2023
Coaching Assistant/Mentor
Waves for Change
12.2021 - 03.2023
Higher Certificate - National Higher Certificate
Strelitzia High School
FICA Compliancy
Moonstone Business School Of Excellence
Understanding The NCA (Finance and Insurance Loan Consultants)
Moonstone Business School Of Excellence
Some College (No Degree) - NQ4-5 Public Relations Management
Richfield Collage