Summary
Overview
Work History
Education
Skills
Accomplishments
References
Interests
Timeline
BusinessAnalyst

Alvirno Emmanuel Jordan

Johannesburg,Gauteng

Summary

Dear Hiring Manager, I am writing to express my interest in the open position at your esteemed organization. As a driven professional with over 5 years of diverse experience in customer service, sales, human resources, and training and development, I have honed my ability to foster a positive work environment and contribute significantly to a company’s objectives. Currently, I am serving as a Team Leader at SERVE2Sim, an international company. This role has equipped me with the skills to handle responsibilities, navigate challenges, and lead a team towards achieving its goals. I am seeking an opportunity to further enhance my professional skills and knowledge in an organization that values diligence and entrusts its employees with responsibilities and challenges. I am particularly drawn to environments that foster both personal and professional growth. My aim is to make a substantial contribution to the success of the company and consistently deliver top-tier performance. I am confident that my skills, experience, and dedication make me a strong candidate for this role. Thank you for considering my application. I look forward to the possibility of discussing this exciting opportunity with you.

Kind regards ,

Alvirno Jordan

Overview

6
6
years of professional experience
1
1
Language

Work History

TEAM LEADER, CUSTOMER SERVICE AGENT

SIM2
05.2023 - Current
  • Creating an inspiring team environment
  • Setting clear team goals
  • Delegating tasks accordingly
  • Overseeing day-to-day operations
  • Monitoring team performance and reporting on metrics
  • Motivating team members
  • Discovering training needs and conducting training accordingly
  • Activation of MTN, T-Mobile, 3UK and
  • Lyca sim cards for international travellers
  • Dealing with customer queries and concerns
  • E-COMMERCE AGENT (INTERN)
  • Inspecting website systems - Inspecting and updating landing pages, product information, checkout options and other pertinent website-related systems to ensure their visual appeal, accuracy, and ease of use
  • Website Changes - Collaborating with appropriate stakeholders to ensure the rollout of website changes
  • Data Analysis and Auditing
  • Monitoring, Capturing and Facilitating weekly Sales reporting
  • Formulating of A+ Content on Amazon for 12 Marketplaces (Jermany, Italy
  • France, Spain, Netherlands, Belgium
  • Turkey, Sweden, Poland, Dealing with customer queries and concerns via Email, Whatsapp, Sipgate
  • Identifying customer needs and assessing requirements of customers and guiding them towards the most suitable tarvel plan to met their needs.

CLIENT AGENT CONSULTANT

MARKETS.COM
02.2023 - 04.2023
  • Developed and maintained relationships with prospective and existing clients ensuring they receive the highest level of service and support
  • Communicated with clients via phone, email and online chat
  • Assisted clients with queries on technical, onboarding and other matters and following up as necessary, ensuring the highest levels of client satisfaction
  • Maintained detailed knowledge of the
  • Company products, trading platforms and trading terms and conditions
  • Dealt with client complaints promptly and effectively
  • Kept the Company systems up to date with records of interactions and communication with clients
  • Provided Management with feedback on prospective and actual client expectations and with ideas for the further growth of the business
  • Liaised with internal teams for examining queries and ensure quality service delivery
  • Adhered to the Code of Conduct and the standards set for all client communications
  • Any other tasks assigned by the Team

Leader /Line Manager

GUNDLE PLASTICS

HUMAN RESOURCES ASSISTANT

  • Assisted with day-to-day operations
  • Provided clerical and administrative support to HR executives
  • Compiled and updated employee records
  • Processed documents and prepared reports
  • Assisted in payroll preparation
  • Ensured a smooth operation of the HR department.

CO-FOUNDER

TITAN HOME UPGRADES
09.2021 - 02.2022
  • Developed the company's vission and mission statement, and strategic plan
  • Monitoring progress towards achieving the objectives and policies set out
  • Head of Sales and Marketing
  • Drafted of Quotations and Invoices
  • Liaised with clients throughout the project cycle
  • Worked alongside Architects (Formulating of building designs and costings)
  • Designed kitchen layouts
  • Facilitated Health and Safety to internal and external contractors
  • Supervision of interntal and external contractors.

SALES CONSULTANT

  • Sold the services and solutions that the company offers (Sales)
  • Maintained and grew a strong client base
  • Found new business opportunities
  • Responded to new and current client base regarding complaints and service enquiries
  • Completed all paperwork relating to a sale
  • Performed research on the competition's services
  • Reached out to potential clients informing them about the company's products and services
  • Stock taking
  • Merchandising
  • Testing of second-hand items
  • Assisted clients with loans against their goods.

CUSTOMER SERVICE CONSULTANT

07.2018 - 01.2018
  • Listened to and attended to customer concerns
  • Took orders and processed billings and payments accordingly
  • Obtained and correctly recorded customer information
  • Cashier Duties
  • Stock taking
  • Merchandising.

Education

Senior Certificate - undefined

Fred Norman Secondary School

NQF level 5 - undefined

123396 – Define target audience profiles and skills gaps (NQF 4) 123397 – Evaluate a learning intervention using given evaluation instruments (NQF 5) 15217 – Develop an organizational training and development plan (NQF 5) 15218 – Conduct an analysis to determine outcomes of learning for skills development and related issues (NQF 6) 15221 – Provide information and advice regarding skills development and related issues - undefined

National

NQF 4 - undefined

Skills

  • Communication
  • Leadership
  • Adaptability
  • Time Management
  • Empathy
  • Active-listening
  • Attention to detail

Accomplishments

  • Human Resources Administration (Organised and maintained personnel records, updated internal HR database, prepared HR documents)
  • Employee Development (Training and
  • Development)
  • Recruitment and Selection (Full Cycle)
  • Drafted Employment Contracts
  • Identified skills gaps (Planned, developed and implemented training interventions)
  • Minute taking during meetings
  • Presentations
  • February 2021 -
  • August 2021
  • February 2020 -
  • September 2020
  • OFENTSE'S HOLDINGS
  • TRAINING AND DEVELOPMENT PRACTITIONER (INTERNSHIP)
  • Gained practical knowledge in Training
  • Management
  • Developed Training material
  • Human Resources Administration
  • Training and Development
  • Identified skills gaps and facilitated the development process accordingly
  • Managed the company's website
  • Bookkeeping
  • Scheduled meetings
  • Took minutes during meetings
  • Maintained training records in the
  • Learning Management System (LMS).

References

REFERENCE Jason Vermaak - "SIM2Serve" Managing Director jason@travsim.com 076 499 1236 Richard Gaskin - "Markets.Com" Team Leader 072 583 1964 Eugenia - "Gundle Plastics " Human Resources Business Partner 078 609 3964

Interests

Driving Singing Music production Camping

Timeline

TEAM LEADER, CUSTOMER SERVICE AGENT

SIM2
05.2023 - Current

CLIENT AGENT CONSULTANT

MARKETS.COM
02.2023 - 04.2023

CO-FOUNDER

TITAN HOME UPGRADES
09.2021 - 02.2022

CUSTOMER SERVICE CONSULTANT

07.2018 - 01.2018

Leader /Line Manager

GUNDLE PLASTICS

HUMAN RESOURCES ASSISTANT

SALES CONSULTANT

Senior Certificate - undefined

Fred Norman Secondary School

NQF level 5 - undefined

123396 – Define target audience profiles and skills gaps (NQF 4) 123397 – Evaluate a learning intervention using given evaluation instruments (NQF 5) 15217 – Develop an organizational training and development plan (NQF 5) 15218 – Conduct an analysis to determine outcomes of learning for skills development and related issues (NQF 6) 15221 – Provide information and advice regarding skills development and related issues - undefined

National

NQF 4 - undefined

Alvirno Emmanuel Jordan