Continuous Improvement - "Kaizen"
Alvin Naicker
Senior Manager Customer Service Operations
Johannesburg,Gauteng
Summary
Versatile Senior Manager [BSc. Mechanical Engineering] specializing in Value Chain enhancement with a focus on Technical Support and Continuous Improvement. Skilled at planning, implementing and overseeing key improvements to drive business growth and efficiency. History of cultivating an open culture with free exchange of information. Pursuing new professional challenges with a growth-oriented company.
Overview
16
16
years of professional experience
13
13
years of post-secondary education
3
3
Languages
Work History
Senior Manager Accessory Parts Operations
Toyota South Africa Sales & Marketing Group
Johannesburg, Gauteng
11.2016 - Current
- Customer services – Accessory parts operations, Toyota South Africa Sales & Marketing Group
- Led the Accessory Parts business unit in planning and development a product line up to support Accessory parts as aftermarket options for all models launched for both Toyota and Lexus brands
- Key responsibilities include management of the Accessory Parts Projects, Business Planning & Marketing, Product Development & Engineering, Part Quality Assurance & Supplier Development and the Purchasing & Procurement teams collectively
- Key performance areas include overall Department Project Delivery, Department skill enhancement, Accessory parts Sales performance, Supplier Quality and Delivery performance adherence and Dealer network & Relationship Management
- A proven track record of Accessory Parts Sales achievement and a collaborative National Dealer network relationship through successful Accessory Parts and Project introductions.
Manager Service Parts Projects
Toyota South Africa Sales & Marketing Group
Johannesburg, Gauteng
08.2014 - 10.2016
- Customer services – Service parts operations, Toyota South Africa Sales & Marketing Group
- Service Parts Supply operations Project leader supporting the system specification and implementation of a Global Toyota Parts operating system to manage the National Parts Distribution Centre
- The operating system scope included all aspects of the supply chain from Part suppliers, Logistics Supplier, Internal operations (Procurement, Storage Planning, Receiving & Supply operations, Finance & Information Technology) and the Toyota Dealer network
- This followed through with collaboration with the system Development team both locally and abroad
- Successful system go live with minimal impact to Service Parts and Dealer network business operations.
Section Manager Production Engineering Support
Toyota South Africa Manufacturing Support Group
Durban, Kwa-Zulu Natal
11.2012 - 07.2014
- Production engineering & planning WELD PLANT Toyota South Africa Manufacturing Support Group
- Led a group of Engineering project leaders supporting the Weld plant Facilities & Equipment specification and implementation for both Passenger and Commercial vehicles
- Focus on coaching and mentoring of engineers whilst maintaining Corporate project deadlines and milestones
- Budget creation and management including regular reporting up to Toyota’s executive management
- Key responsibility included risk management to ensure Weld Plant operational availability parallel to new facility implementation
- Successful commissioning and handover of three major vehicle model introductions.
Principal Engineer Production Engineering Support
Toyota South Africa Manufacturing Support Group
Durban, Kwa-Zulu Natal
09.2009 - 10.2012
- Manufacturing support – Assembly plant, Toyota South Africa Manufacturing Support Group
- Assembly plant Project leader for minor and full model introduction within the Passenger and Commercial vehicle segments
- Focus on overall project management whilst ensuring on time Equipment & Facility installation including commissioning and hand over to the Production team
- Risk management and Project visualization to ensure optimum plant availability
- Presentation and Reporting skills up Toyota’s Executive management
- Assembly Plant Facility & Equipment budget management
- Proven track record for various successful model introductions.
Assembly Production Equipment Engineer
Toyota Motor Corporation Global Assembly Production Engineering
Nagoya, Japan
08.2007 - 08.2009
- Specialized knowledge of Vehicle Assembly equipment at Toyota’s Global Headquarters
- Equipment specification experience that ensures Vehicle Quality and Human safety & ergonomics
- On the job training of Toyota production preparation methods and Project management on a global level
- Global interaction and collaboration with various foreign Toyota affiliates
- Successful assignment completion based on Toyota Motor Corporation Management assessment and recommendation.
Graduate Trainee Engineer
Toyota South Africa
Durban, Kwa-Zulu Natal
04.2005 - 07.2007
- Manufacturing support – assembly plant, Toyota South Africa Manufacturing Support Group
- Responsibilities included identifying Assembly facility requirement in line with Corporate Production parameters
- On the job training for Assembly equipment installation and commissioning
- Controlled engineering activities to maintain work standards, adhere to timelines and meet quality assurance targets.
- Contractor management with focus on adherence to internal health & safety requirements
- Exposure to Toyota project management principles and reporting
- Successful completion of the Toyota Graduate programme including a prestigious nomination to join an overseas assignment at Toyota Motor Corporation.
Education
Executive short course – Future of Manufacturing (Toyota Wessels Institute for Manufacturing studies) Executive short course – Green Manufacturing (Toyota Wessels Institute for Manufacturing -
Toyota Wessels Institute of Manufacturing
Durban 02.2018 - 04.2018
SENIOR MANAGEMENT DEVELOPMENT - MANAGEMENT
University of STELLENBOSCH BUSINESS SCHOOL
Cape Town 02.2017 - 12.2017
MBA -
University of STELLENBOSCH BUSINESS SCHOOL
Cape Town, South Africa 05.2012 - 01.2015
COURSE WORK COMPELTE - undefined
Toyota Academy -
Toyota South Africa Employee Training School
DurbanBachelor of Science - Mechanical Engineering
University of Kwa-Zulu Natal
Durban 02.1999 - 01.2004
Matric -
Arena Park Secondary
Durban 01.1994 - 01.1998
Skills
Change Management
Work Process Flow Standardization
Continuous Improvement
Root Cause Analysis
Cross-functional collaboration
Business Development
Client communication
Automotive Product development expertise
Accomplishments
- Supervised team of 9 Engineers to successfully develop and introduce Toyota & Lexus Accessory parts
- Achieved Technical Approval for various Product developments from Toyota Motor Corporation Technical Division
- Collaborated with a Global Toyota affiliate in the development of an automated roller cover for Pick up models
- On time introduction of Accessory parts to support Toyota South Africa Sales & Marketing group corporate Accessory Sales turn over over targets for the past 5 consecutive years
- Represented Toyota South Africa at 3/3 Global Quality Kaizen Conferences
- Represented Toyota Accessories business unit at various Dealer network strategy conferences
- Created and implemented standard operating procedures across Manufacturing Support units, Service Parts logistics and Product Development operations
- Led a team of Project Engineers for Weld Facility buy off at an overseas Supplier
- Represented Toyota South Africa at Global Equipment design reviews during various new vehicle introductions
- Prestigious nomination to attend a 2 year work assignment and Toyota Head Quarters in Japan
Interests
Green Manufacturing
Innovation
Applying Lean Methodology for Efficiency
Timeline
Executive short course – Future of Manufacturing (Toyota Wessels Institute for Manufacturing studies) Executive short course – Green Manufacturing (Toyota Wessels Institute for Manufacturing -
Toyota Wessels Institute of Manufacturing
02.2018 - 04.2018
SENIOR MANAGEMENT DEVELOPMENT - MANAGEMENT
University of STELLENBOSCH BUSINESS SCHOOL
02.2017 - 12.2017
Senior Manager Accessory Parts Operations
Toyota South Africa Sales & Marketing Group
11.2016 - Current
Manager Service Parts Projects
Toyota South Africa Sales & Marketing Group
08.2014 - 10.2016
Section Manager Production Engineering Support
Toyota South Africa Manufacturing Support Group
11.2012 - 07.2014
MBA -
University of STELLENBOSCH BUSINESS SCHOOL
05.2012 - 01.2015
Principal Engineer Production Engineering Support
Toyota South Africa Manufacturing Support Group
09.2009 - 10.2012
Assembly Production Equipment Engineer
Toyota Motor Corporation Global Assembly Production Engineering
08.2007 - 08.2009
Graduate Trainee Engineer
Toyota South Africa
04.2005 - 07.2007
Bachelor of Science - Mechanical Engineering
University of Kwa-Zulu Natal
02.1999 - 01.2004
Matric -
Arena Park Secondary
01.1994 - 01.1998
COURSE WORK COMPELTE - undefined
Toyota Academy -
Toyota South Africa Employee Training School