Aluwani Perrydanish Khalushi
Client Service Consultant
Germiston
Summary
Administrative and operations professional with experience supporting stakeholders within the banking and public sector environments.
Strong background in client service, administrative coordination, data quality assurance, and system-supported processes. Known for working independently managing high-volume workflows and maintaining operational accuracy.
Holds qualification in Public Administration, and Information Technology, and currently building towards a Business Analysis career path with focus on process improvement, stakeholder engagement, and operational efficiency.
Overview
7
7
years of professional experience
4
4
Languages
Work History
Client Service Consultant
First National Bank
07.2023 - Current
- Serve as a key point of contact for client's, managing queries and requests in a high-volume service environment.
- Responded to customer concerns with friendly, knowledgeable service, and resolved issues quickly to deliver prompt service.
- Developed strong relationships with key clients, leading to increased trust and long-term business partnerships.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Maintained detailed client records with both personal and payment information.
- Enhanced client satisfaction by providing timely and accurate support for inquiries and concerns.
- Delivered exceptional customer service by consistently exceeding expectations in responsiveness and problem-solving capabilities.
- Collaborated with cross-functional teams to address client needs effectively and efficiently.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained up-to-date knowledge of product and service changes.
Field Service Supervisor
Statistics South Africa
02.2022 - 04.2022
- Supervised and coordinated field workers responsible for household data collection.
- Ensured accurate capturing of data into the Statistics South Africa database.
- Conducted quality assurance checks to validate accuracy and completeness of data collected.
- Assisted with training and onboarding of newly appointed field workers.
- Ensured adherence to procedures, standards, and data governance requirements.
Office Administrator Assistant
Hlakanipha Primary School
02.2021 - 01.2022
- Provided administrative support including filing, document management, email correspondence, and stakeholder communication.
- Maintained and updated leave registers and employee records
- Managed travel claims administration and record keeping.
- Supported daily office operations and ensured administrative process were followed.
Administrator
Lulaway Holdings
05.2019 - 04.2020
- Performed quality assurance checks to ensure data accuracy and completeness
- Maintained personnel records and updated internal databases to support document management.
- Gathered, organized and input information into digital database.
- Supported call centre operations when required to meet operational demand
Education
Certificate in Business Analysis - Planned/In Prog - Business Analytics
University of Cape Town
04.2001 -
MICT SETA-NQF 4 Certificate - Information Technology-System Development
CTU Training Solutions
04.2001 -
Diploma - Public Administration And Management
University of South Africa
04.2001 -
National N6 Certificate - Electrical Engineering
Gert Sibande TVET College
Ermelo 04.2001 -
High School Diploma -
Sinthumule Senior Secondary School
04.2001 -
Skills
Data entry
Core Competencies
Administrative and Operational support
- Workflow and inbox management
- Stakeholder coordination
- Client service support
- Documentation and record management
Process, Data and Quality
- Data capturing and validation
- Quality assurance and accuracy checks
- Process adherence and compliance
- Issue identification and resolution
System and Tools
- Banking systems
- Ms Outlook and Teams
- Database capturing systems
Professional Skills
- Strong Communication
- Analytical thinking
- Time and task prioritization
- Independent and team-based work
Accomplishments
Two times CX & Service Influencer Winner November 2024, and December 2025
Best Compliment for the month- QA score and CIR score
Additional Information
Additional Experience (Teacher's Assistance)
- Lesson planning, facilitation, and learner support
- Clear communication and structured information delivery
Reference
Reference available upon request
Timeline
Client Service Consultant
First National Bank
07.2023 - Current
Field Service Supervisor
Statistics South Africa
02.2022 - 04.2022
Office Administrator Assistant
Hlakanipha Primary School
02.2021 - 01.2022
Administrator
Lulaway Holdings
05.2019 - 04.2020
Certificate in Business Analysis - Planned/In Prog - Business Analytics
University of Cape Town
04.2001 -
MICT SETA-NQF 4 Certificate - Information Technology-System Development
CTU Training Solutions
04.2001 -
Diploma - Public Administration And Management
University of South Africa
04.2001 -
National N6 Certificate - Electrical Engineering
Gert Sibande TVET College
04.2001 -
High School Diploma -
Sinthumule Senior Secondary School
04.2001 -