Aluwani Moses Mawelewele
Soweto
Summary
Dynamic Client Care Team Manager with a proven track record at OUTsurance, excelling in client retention and team leadership. Skilled in data analysis and problem-solving, I successfully developed sales strategies that consistently exceeded targets, while fostering a culture of innovation and collaboration within my team.
Detail-oriented and methodical Client Care Specialist passionate about supporting clients with knowledgeable service. Strong record of going above and beyond requirements to satisfy customers. Ready to leverage many years of experience to take on new professional challenges.
Collaborative and driven Client Care Specialist performs well in fast-paced, high-volume environments. Works with minimal direction or supervision to accomplish remarkable results. Adept at prioritizing tasks, managing time and using consistent, effective approach.
Overview
16
16
years of professional experience
Work History
Client Care Advisor
OUTsurance
Centurion
08.2019 - 05.2025
- Service Client through any changes needed on the personal details and the Product insured
- Up-sell on existing policies and add aditional products and services.
- Resolved customer queries and problems using effective communication and providing step-by-step solutions.
- Managed complaints with calm, clear communication and problem-solving.
- Achieved service time and quality targets.
- Collaborated closely with other departments to ensure prompt resolution of customer issues.
- Assisted in training new employees on customer service procedures and protocols.
- Assisted clients with product inquiries and troubleshooting.
- Resolved client issues by correcting immediate problems and communicating with staff.
Client Care Team Manager
OUTsurance
Johannesburg
12.2021 - 08.2023
- Generated reports based on client data to analyze trends in customer service needs.
- Responded promptly to emails and phone calls from customers seeking assistance.
- Investigated discrepancies between actual charges and expected premiums.
- Monitored daily performance of the team against established goals.
- Facilitated communication between teams across departments to ensure timely resolution of client issues.
- Provided guidance and mentorship to team members on insurance related topics.
- Encouraged innovation within the team by encouraging employees to suggest ideas that could improve existing processes or create new ones.
- Reviewed weekly, monthly, quarterly sales figures to assess overall performance of the team against pre-defined targets.
- Analyzed data from customer surveys to identify opportunities for improvement in customer experience.
- Recruited, trained, and evaluated new team members for effectiveness in their roles.
- Developed and executed effective sales strategies to meet and exceed monthly sales targets.
- Rewrote and reinstated insurance policies, following underwriting and business rules.
Team Sales Manager
Provantage Media Group
Johannesburg
11.2018 - 07.2019
- Maintained detailed record of sales activities and compared trends to identify underserved areas and opportunities for improvement.
- Motivated sales staff to continuously improve strategies through competitions and personalised coaching plans.
- Executed successful marketing events, open houses and display shows for products.
- Resolved customer complaints in a timely manner while maintaining positive relationships.
- Created and maintained relationships with customers, vendors, and other stakeholders.
- Conducted regular performance reviews of team members to ensure goals were being met.
- Identified opportunities for growth within existing accounts and developed plans to capitalize on them.
Telesales Consultant
MIWAY life
Johannesburg
02.2018 - 08.2018
- Capture and update client details
- Provide clients with accurate quotes
- Follow up and ensure clients received their documents
- Followed customer service script for uniformity in handling customer issues.
- Support with outbound calls to customers about specific sales and marketing promotional campaigns.
Commercial Insurance Broker
OUTsurance
Bedfordview
07.2025 - Current
- Designed presentations and marketing materials to promote insurance products.
- Conducted annual reviews of existing policies to update information.
- Conducted research and identified market trends to develop better strategies for sales.
- Analyzed risk factors to recommend appropriate coverage levels.
- Met with customers to provide information about available products and policies.
- Analyzed customer needs to provide customized insurance solutions.
- Negotiated contracts and terms of sale with potential customers.
Sales Consultant
Clientele Limited
Johannesburg
07.2013 - 03.2016
- Executed complete sales cycle process, from prospecting through to contract negotiations and closing.
- Liaised with potential customers to determine needs and provide recommendations.
- Determined prospect needs and crafted appropriate responses to provide information on suitable products and services.
- Prepared quotes with accurate and competitive pricing to drive conversion.
- Participated in regular training sessions on new products, services, and industry trends.
- Provided detailed product information to customers, including features, prices, and availability.
- Generated leads through cold calling, networking, and referrals.
- Assisted in developing sales strategies and setting targets for different accounts.
Web designer
Digital Giants
Johannesburg
01.2010 - 12.2010
- Maintained corporate standards, ensuring sites adhered to brand guidelines.
- Handled special projects designated by senior developer.
- Stayed updated on latest technology trends to apply to projects.
- Participated in pre-project analysis and technical assessments to validate creation of user-friendly interface.
Education
Generic Management NQF Level 6 - Management
Training Force
Centurion, South Africa05-2025
RE 5 -
Moonstone
Sandton, GP2019
A+ and N+ - Information Technology
ICT Academy
Midrand, GP2012
Matric - Matric
Diepdale
Soweto, South Africa01-2009
Skills
- Multitasking
- Communication skills
- Problem solving
- Client retention
- Self motivation
- Analytical skills
- Client needs assessment
- Customer support needs assessment
- Customer service expert
- Data entry
- Team motivation
- Client relationship management
- Team leadership
Languages
- Venda, English, Sotho, Zulu, Tsonga, Pedi, Tswana and Sign Language.
Timeline
Commercial Insurance Broker
OUTsurance
07.2025 - Current
Client Care Team Manager
OUTsurance
12.2021 - 08.2023
Client Care Advisor
OUTsurance
08.2019 - 05.2025
Team Sales Manager
Provantage Media Group
11.2018 - 07.2019
Telesales Consultant
MIWAY life
02.2018 - 08.2018
Sales Consultant
Clientele Limited
07.2013 - 03.2016
Web designer
Digital Giants
01.2010 - 12.2010
Generic Management NQF Level 6 - Management
Training Force
RE 5 -
Moonstone
A+ and N+ - Information Technology
ICT Academy
Matric - Matric
Diepdale