Summary
Overview
Work History
Education
Skills
Timeline
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Aluwani Eugene Maivha

Aluwani Eugene Maivha

Branch Support And Service Technician
9270 GELAI STREET CLAYVILLE EXT77 MIDRAND,GP

Summary

Organized IT TECHNICIAN with successful history of managing competing priorities and meeting challenging performance targets. Works well under pressure to complete physically-demanding work. Safety-oriented team player with strong attendance record. Detail-oriented Service Technician with proven history of testing and evaluating service options to offer quality resolutions. Frequently commended for completing service orders quickly and maintaining accuracy in documentation. Committed to providing superior service and clear client communication. Thorough Service Technician with commitment to superior service. Driven to consistently contribute value through impeccable work ethic and unending quest to achieve new service skills. Experience managing high-volume of service calls while maintaining quality and efficiency. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

8
8
years of professional experience
6
6
years of post-secondary education

Work History

Branch Support and Service Technician

spinnaker softwares
Midrand, MIDRAND
04.2021 - Current
  • Inspected equipment to diagnose operational issues.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Adhered to safety protocols and policies to reduce workplace hazards.
  • Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
  • Maintained accurate records of service calls and customer interactions for training and accountability purposes.
  • Installed, configured and upgraded computer systems and peripherals to perform better and minimize security threats.
  • Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
  • Diagnosed and repaired hardware, software and network issues to mitigate disturbances.
  • Responded to customer inquiries quickly and professionally to increase satisfaction.
  • Provided technical support and maintenance services for range of computer hardware and software.
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance
  • Inspected equipment to diagnose operational issues
  • Evaluated systems according to predetermined checklist and noted issues
  • Explained diagnostic findings to customers and outlined repair or service options
  • Installed new equipment and explained operation and routine maintenance protocols to customers
  • Evaluated systems according to predetermined checklist and noted issues.

IT Technician

Mustek Limited
Midrand
09.2020 - 03.2021
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Maintained office PCs, networks and mobile devices.
  • Linked computers to network and peripheral equipment.
  • Set up and maintained user accounts and client access.
  • Recommended new and replacement hardware and software purchases.
  • Configured systems according to prescribed software and hardware frameworks.
  • Performed troubleshooting and repaired peripheral devices such as printers, scanners and IT FIELD TECHNICIAN.
  • Set up PCs, projectors and microphones for use in video conferencing rooms.

:IT FIELD TECHNICIAN

Altron bytes
Rosslyn
02.2020 - 09.2020
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Excellent communication skills, both verbal and written.
  • Proved successful working within tight deadlines and a fast-paced environment.

IT Support Technician

GrowthLab & Executive Training South Africa
Johannesburg, MIDRAND
01.2014 - 12.2018
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Installed, modified, and repaired software and hardware to resolve technical issues.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Monitored systems in operation and quickly troubleshot errors.
  • Trained users on how to operate components and systems
  • Provided Tier 1 IT support to non-technical internal users through desk side support services
  • Configured hardware and granted system permissions to new employees
  • Responded promptly to incoming sales leads and requests for technical support
  • Configured hardware, devices, and software to set up work stations for employees
  • Explained technical information in clear terms to non-technical individuals to promote better understanding
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks
  • Explained technical information in clear terms to promote better understanding for non-technical users
  • Completed inventory counts and organized supplies
  • Responded to telephone, email and in-person inquiries regarding operation, use and repair
  • Troubleshot and diagnosed problems to accurately resolve wide range of technical issues
  • Explained technical information in clear terms to promote better understanding for non-technical users.
  • Completed inventory counts and organized supplies.

Education

Studying Towards Cyber Security -

ENDUVOS INSITITUTE
Midrand, GP
01.2023 - Current

High School Diploma -

RGI
Midrand, GP
01.2016 - 12.2016

High School Diploma -

Maneledzi High
Limpopo
01.2006 - 12.2010

Skills

Customer service and support

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Timeline

Studying Towards Cyber Security -

ENDUVOS INSITITUTE
01.2023 - Current

Branch Support and Service Technician

spinnaker softwares
04.2021 - Current

IT Technician

Mustek Limited
09.2020 - 03.2021

:IT FIELD TECHNICIAN

Altron bytes
02.2020 - 09.2020

High School Diploma -

RGI
01.2016 - 12.2016

IT Support Technician

GrowthLab & Executive Training South Africa
01.2014 - 12.2018

High School Diploma -

Maneledzi High
01.2006 - 12.2010
Aluwani Eugene MaivhaBranch Support And Service Technician