ALUWANI TSHIVHASE
Administrator
JOHANNESBURG
Summary
Pleasant, reliable, well-organized and hard working. THREE (3) years of experience Prepared to make a solid contribution in any Administrative and Human Resource Management related field. An agile self-starter, who is bold, self-motivated, and dynamic as well as a goal-orientated individual who believes in lifting and empowering others, through the knowledge she has acquired, and experiences gained over time. Mature, task driven and self-motivated individual. Strong Leadership Potential and able to demonstrate drive, ambition, and passion for challenging work.
Overview
8
8
years of professional experience
Work History
COMMUNITY BANKER
FNB
07.2024 - 06.2025
- Upheld high-quality service standards by consistently adhering to regulatory guidelines and bank policies throughout all customer interactions.
- Streamlined account management processes for improved efficiency and reduced errors in transaction processing.
- Improved overall branch performance with proactive identification of process improvements and implementation of best practices.
- Coordinated account openings, consumer loans, home equity lines of credit and referrals to business partners.
- Managed customer experience by identifying opportunities to improve customer's financial wellbeing.
- Increased new account openings by effectively explaining the benefits of various banking products to potential clients.
- Reduced wait times at the teller line by efficiently handling high-volume transactions during peak hours without compromising accuracy or security protocols.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues regarding accounts, products, and services.
- Helped to resolve customer concerns and escalated issues for solutions.
DATA COLLECTOR
HUMAN SCIENCE RESEARCH COUNCIL
06.2021 - 11.2021
- Ensuring a welcoming environment for survey participants.
- Conducting interviews with participants and ensure that survey participants complete the questionnaire according to protocol.
- Ensuring quality and completed questionnaires.
- Ensuring that all relevant forms are completed (hard copy and digital).
- Ensuring that information is stored and managed in a confidential manner.
- Assisting the project manager with the successful execution of the survey and with site reports.
- Remote
RECEPTIONIST/ OFFICE ADMINISTRATOR
SYSTEMICLOGIC
08.2019 - 02.2020
- Greet visitors, answer phone calls, and respond to inquiries in a professional and courteous manner.
- Maintain office calendars, schedule appointments, and coordinate meetings, conferences, and travel arrangements for staff.
- Manage office supplies, equipment, and inventory levels, order supplies as needed, and ensure proper maintenance of office facilities.
- Handle incoming and outgoing mail, packages, and deliveries, sorting and distributing correspondence to appropriate recipients.
- Assist in the preparation and distribution of reports, presentations, and other documents as requested by management or staff.
- Maintain electronic and paper filing systems, organize documents, and ensure accuracy and accessibility of records.
- Coordinate office events, including staff meetings, training sessions, and social gatherings, assisting with logistics, catering, and setup as needed.
RECRUITMENT ADMINISTRATOR
OLD MUTUAL
08.2018 - 01.2019
- Post job advertisements on various platforms, including company websites, job boards, and social media, ensuring they are clear, accurate, and appealing to potential candidates.
- Screen resumes and applications to identify qualified candidates based on job requirements and criteria set by the hiring managers.
- Schedule and coordinate interviews between candidates and hiring managers, including arranging meeting times, sending calendar invites, and preparing interview materials.
- Maintain and update recruitment databases and applicant tracking systems with candidate information, interview schedules (face-to-face & telephonic), and feedback from hiring managers.
- Handle communication with candidates throughout the recruitment process, providing updates, answering questions, and ensuring a positive candidate experience.
- Assist in organizing and attending job fairs and recruitment events to promote the company and attract potential candidates.
- Prepare and extend job offer letters to selected candidates, including details on salary, benefits, and start dates, ensuring accuracy and compliance with company policies.
- Conduct reference and background checks on candidates as required, ensuring compliance with legal and company standards.
HR Generalist Intern
CITY OF JOBURG
01.2017 - 12.2017
- Administered payroll accurately, ensuring timely payment processing while minimizing errors in calculations or deductions.
- Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes, and talent management.
- Ensured compliance with labor laws, reducing legal risks through regular policy reviews and updates.
- Planned and managed recruitment activities for new hires using strategic personnel, staffing, and position management practices.
- Managed benefits administration, ensuring accurate enrollment and timely processing of claims.
- Improved employee retention by implementing effective onboarding and training programs.
- Liaised between management and employees to deliver conflict resolution, alleviate problems, and interpret compensation and benefits policies.
- Enhanced workplace culture by promoting diversity, inclusion, and open communication initiatives.
- Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
- Advocated for staff members, helping to identify and resolve conflicts.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
Education
Post-Baccalaureate Diploma - Labour Law
University of Johannesburg
04.2001 -
Bachelor of Technology - Human Resources Management
Vaal University of Technology
04-2017
National Diploma - Human Resources Management
Vaal University of Technology
04-2016
High School Diploma -
Khwevha Commercial High
04.2001 -
Skills
SAP
Accomplishments
- Registered HR Associate with SABPP.
- Acting Human Resource Officer; two months period.
- Reach recruitment targets prior deadline.
- Responsible for the company’s filing system.
- Organized company functions or events which were memorable and a great success.
- Leading a team on a project (Nelson Mandela Day) at my local senior primary school.
- Ranked among top 3 in regional sales after successfully opening 100+ accounts in a single month.
Timeline
COMMUNITY BANKER
FNB
07.2024 - 06.2025
DATA COLLECTOR
HUMAN SCIENCE RESEARCH COUNCIL
06.2021 - 11.2021
RECEPTIONIST/ OFFICE ADMINISTRATOR
SYSTEMICLOGIC
08.2019 - 02.2020
RECRUITMENT ADMINISTRATOR
OLD MUTUAL
08.2018 - 01.2019
HR Generalist Intern
CITY OF JOBURG
01.2017 - 12.2017
Post-Baccalaureate Diploma - Labour Law
University of Johannesburg
04.2001 -
High School Diploma -
Khwevha Commercial High
04.2001 -
Bachelor of Technology - Human Resources Management
Vaal University of Technology
National Diploma - Human Resources Management
Vaal University of Technology
References
- Mr M.S Mathole, Branch Manager, First National Bank, 0615227895
- Mrs. T.G Sinthumule, Deputy Principal, Tshidumbi Senior Primary School, 0824237789
- Mr. Tejiri Aren, Engagement Lead, SystemicLogic, 0795467649
- Ms Lebogang Khau, Recruiter, Old Mutual, 0837188008
Personal Information
- Willing To Relocate: Yes; within South Africa
- Available: Immediately
Summary Of Other Roles
- QUNU STAFFING, Field Worker, 2021-08-01, 2021-09-30
- DEPARTMENT OF EDUCATION, Education Assistant, 2021-11-02, 2022-08-31
Short Courses
- University of South Africa, Practical Bookkeeping, 2021
- Oxbridge Academy, Payroll and Monthly SARS, 2021