ALUWANI TSHIVHASE
Administrator
JOHANNESBURG
Summary
Pleasant, reliable, well-organized and hard working. THREE (3) years of experience Prepared to make a solid contribution in any Administrative and Human Resource Management related field. An agile self-starter, who is bold, self-motivated, and dynamic as well as a goal-orientated individual who believes in lifting and empowering others, through the knowledge she has acquired, and experiences gained over time. Mature, task driven and self-motivated individual. Strong Leadership Potential and able to demonstrate drive, ambition, and passion for challenging work.
Overview
8
8
years of professional experience
Work History
COMMUNITY BANKER
FNB
07.2024 - 06.2025
- Upheld high-quality service standards by consistently adhering to regulatory guidelines and bank policies throughout all customer interactions.
- Streamlined account management processes for improved efficiency and reduced errors in transaction processing.
- Improved overall branch performance with proactive identification of process improvements and implementation of best practices.
- Coordinated account openings, consumer loans, home equity lines of credit and referrals to business partners.
- Managed customer experience by identifying opportunities to improve customer's financial wellbeing.
- Increased new account openings by effectively explaining the benefits of various banking products to potential clients.
- Reduced wait times at the teller line by efficiently handling high-volume transactions during peak hours without compromising accuracy or security protocols.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues regarding accounts, products, and services.
- Helped to resolve customer concerns and escalated issues for solutions.
DATA COLLECTOR
HUMAN SCIENCE RESEARCH COUNCIL
06.2021 - 11.2021
- Ensuring a welcoming environment for survey participants.
- Conducting interviews with participants and ensure that survey participants complete the questionnaire according to protocol.
- Ensuring quality and completed questionnaires.
- Ensuring that all relevant forms are completed (hard copy and digital).
- Ensuring that information is stored and managed in a confidential manner.
- Assisting the project manager with the successful execution of the survey and with site reports.
- Remote
RECEPTIONIST/ OFFICE ADMINISTRATOR
SYSTEMICLOGIC
08.2019 - 02.2020
- Greet visitors, answer phone calls, and respond to inquiries in a professional and courteous manner.
- Maintain office calendars, schedule appointments, and coordinate meetings, conferences, and travel arrangements for staff.
- Manage office supplies, equipment, and inventory levels, order supplies as needed, and ensure proper maintenance of office facilities.
- Handle incoming and outgoing mail, packages, and deliveries, sorting and distributing correspondence to appropriate recipients.
- Assist in the preparation and distribution of reports, presentations, and other documents as requested by management or staff.
- Maintain electronic and paper filing systems, organize documents, and ensure accuracy and accessibility of records.
- Coordinate office events, including staff meetings, training sessions, and social gatherings, assisting with logistics, catering, and setup as needed.
RECRUITMENT ADMINISTRATOR
OLD MUTUAL
08.2018 - 01.2019
- Post job advertisements on various platforms, including company websites, job boards, and social media, ensuring they are clear, accurate, and appealing to potential candidates.
- Screen resumes and applications to identify qualified candidates based on job requirements and criteria set by the hiring managers.
- Schedule and coordinate interviews between candidates and hiring managers, including arranging meeting times, sending calendar invites, and preparing interview materials.
- Maintain and update recruitment databases and applicant tracking systems with candidate information, interview schedules (face-to-face & telephonic), and feedback from hiring managers.
- Handle communication with candidates throughout the recruitment process, providing updates, answering questions, and ensuring a positive candidate experience.
- Assist in organizing and attending job fairs and recruitment events to promote the company and attract potential candidates.
- Prepare and extend job offer letters to selected candidates, including details on salary, benefits, and start dates, ensuring accuracy and compliance with company policies.
- Conduct reference and background checks on candidates as required, ensuring compliance with legal and company standards.
HR Generalist Intern
CITY OF JOBURG
01.2017 - 12.2017
- Administered payroll accurately, ensuring timely payment processing while minimizing errors in calculations or deductions.
- Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes, and talent management.
- Ensured compliance with labor laws, reducing legal risks through regular policy reviews and updates.
- Planned and managed recruitment activities for new hires using strategic personnel, staffing, and position management practices.
- Managed benefits administration, ensuring accurate enrollment and timely processing of claims.
- Improved employee retention by implementing effective onboarding and training programs.
- Liaised between management and employees to deliver conflict resolution, alleviate problems, and interpret compensation and benefits policies.
- Enhanced workplace culture by promoting diversity, inclusion, and open communication initiatives.
- Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
- Advocated for staff members, helping to identify and resolve conflicts.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
Education
Post-Baccalaureate Diploma - Labour Law
University of Johannesburg
04.2001 -
Bachelor of Technology - Human Resources Management
Vaal University of Technology
04-2017
National Diploma - Human Resources Management
Vaal University of Technology
04-2016
High School Diploma -
Khwevha Commercial High
04.2001 -
Skills
SAP
Business Acumen
Recruitment
Analytical and Innovation skills
Complex Problem Solving
Communication and Presentation
Planning and Organizing
Accountability
Telephone etiquette
Interpersonal
Researching skills
Conflict handling
Negotiation skills
Time Management
Reliable
Cross-selling products
Portfolio management
Financial planning
Credit assessment
Relationship building and management
Customer Service-oriented
Recordkeeping requirements
Financial advising
Teamwork and collaboration
Customer service
Time management
Willing to learn
Multitasking
Data entry
Telephone skills
File management
Administrative support
Bookkeeping
Verbal and written communication skills
Office administration
Appointment scheduling
Meeting preparation
Calendar management
Office equipment operations
Tech-Savvy
Accomplishments
- Registered HR Associate with SABPP.
- Acting Human Resource Officer; two months period.
- Reach recruitment targets prior deadline.
- Responsible for the company’s filing system.
- Organized company functions or events which were memorable and a great success.
- Leading a team on a project (Nelson Mandela Day) at my local senior primary school.
- Ranked among top 3 in regional sales after successfully opening 100+ accounts in a single month.
Timeline
COMMUNITY BANKER
FNB
07.2024 - 06.2025
DATA COLLECTOR
HUMAN SCIENCE RESEARCH COUNCIL
06.2021 - 11.2021
RECEPTIONIST/ OFFICE ADMINISTRATOR
SYSTEMICLOGIC
08.2019 - 02.2020
RECRUITMENT ADMINISTRATOR
OLD MUTUAL
08.2018 - 01.2019
HR Generalist Intern
CITY OF JOBURG
01.2017 - 12.2017
Post-Baccalaureate Diploma - Labour Law
University of Johannesburg
04.2001 -
High School Diploma -
Khwevha Commercial High
04.2001 -
Bachelor of Technology - Human Resources Management
Vaal University of Technology
National Diploma - Human Resources Management
Vaal University of Technology
References
- Mr M.S Mathole, Branch Manager, First National Bank, 0615227895
- Mrs. T.G Sinthumule, Deputy Principal, Tshidumbi Senior Primary School, 0824237789
- Mr. Tejiri Aren, Engagement Lead, SystemicLogic, 0795467649
- Ms Lebogang Khau, Recruiter, Old Mutual, 0837188008
Personal Information
- Willing To Relocate: Yes; within South Africa
- Available: Immediately
Summary Of Other Roles
- QUNU STAFFING, Field Worker, 2021-08-01, 2021-09-30
- DEPARTMENT OF EDUCATION, Education Assistant, 2021-11-02, 2022-08-31
Short Courses
- University of South Africa, Practical Bookkeeping, 2021
- Oxbridge Academy, Payroll and Monthly SARS, 2021