Alticia Legoka
Retail Operations Consultant
Cape Town
Summary
Economics graduate with a solid grounding in economic principles and data analysis. Bringing less than a year of hands-on experience as a retail operations consultant, I excel in attention to detail, problem-solving, and maintaining a client-centric approach. Skilled in Microsoft Office Suite and capable of juggling multiple tasks in dynamic settings. Eager to apply academic insights and practical experience to contribute effectively within a collaborative team environment.
Overview
3
3
years of professional experience
Work History
Retail Operations Consultant
Allan Gray
Cape Town
01.2024 - Current
- Processing Transactions: Handle new business transactions, existing business transactions (such as investments, withdrawals, switches, transfers, cessions) and amendments to existing client information
- Validating Instructions: Ensure all incoming instructions from financial advisors comply with legislative requirements, are complete and accurate, and meet FICA requirements where relevant
- Client and Advisor Support: Attend to queries from financial advisors and clients, providing timely and diligent responses.
- Service Excellence: Provide superior levels of service to financial advisors, ensuring their instructions are implemented correctly and efficiently.
Student Consultant
Phaphama Sedi
03.2023 - 11.2023
- Continuously expanded personal knowledge base by attending relevant conferences, webinars, and other educational resources.
- Improved client satisfaction by providing tailored consulting solutions based on their unique needs.
- Developed comprehensive reports and presentations, enabling clients to make informed decisions for their business growth.
- Offer advice and expertise to small business owner to help them improve their overall business performance
- Implemented data-driven approaches to identify areas of improvement within client processes, resulting in enhanced efficiency levels.
Economics Essay Marker
University Of Cape Town
06.2023 - 10.2023
- Evaluate Essays: Assess and grade economics essays with meticulous attention to detail, ensuring accuracy and fairness.
- Provide Feedback: Offer constructive feedback to students to help them improve their understanding and writing skills.
- Ensure Consistency: Maintain consistency in marking by adhering to guidelines and standards.
- Identify Common Errors: Recognize and address common mistakes and misconceptions in students’ essays.
- Support Learning: Assist students in understanding complex economic concepts through detailed explanations and examples.
Retail Operations Consultant Intern
Allan Gray Propriety Limited
07.2023 - 07.2023
- Completed a two-week internship in the Retail Operations department at Allan Gray, where I tackled various challenges, gained business exposure, received mentorship, and presented my findings to senior management.
Corridor Co-Ordinator
Tugwell Hall Residence
2 2021 - 11.2021
- Responsible for maintaining an atmosphere of safety, security, and peace for all students in the respective corridor
- Be an internal communicator between the Residence management team and the students
Residence Mentor
Tugwell Hall Residence
02.2021 - 11.2021
- Act as a positive role model ad advocate to fellow students and mentees who may need guidance and support
- To work collaboratively with Senior Mentor, House Committee Representative and Sub-warden and fellow mentors to meet the needs of your mentees.
Residence Tuck-shop Cashier
Tugwell Hall Residence
05.2021 - 08.2021
- Respond to customer inquiries, issue receipts, and record customer suggestions
- Tally money in the cash drawer at the beginning and end of each work shift.
Education
Bachelor of Business Science - Economics
University of Cape Town
Cape Town, South Africa 01.2020 -
National Senior Certificate -
Sutherland High School
Cape Town, South Africa 04.2001 -
Skills
- Accuracy and Attention to Detail: Ensuring all tasks are completed with precision
- Time Management: Effectively managing your time to meet deadlines
- Problem-Solving: Developing strong problem-solving abilities to handle various challenges
- Communication Skills: Enhancing both verbal and written communication skills to interact effectively with clients and team members
- Client Focus: Building a strong client-focused approach, essential for delivering excellent service
- Teamwork and Independence: Learning to work effectively both as part of a team and independently
- Adaptability and Resilience: Becoming highly adaptable and resilient in a fast-paced environment
- Technical Proficiency: Gaining proficiency in Microsoft Office Suite and other relevant software
Accomplishments
- First place: Young Economist Award Winner, University of Cape Town, 2020
- Top Subject Achiever, Sutherland High School, 2017-2018
- Top 25, Sutherland High School, 2017-2019
Timeline
Retail Operations Consultant
Allan Gray
01.2024 - Current
Retail Operations Consultant Intern
Allan Gray Propriety Limited
07.2023 - 07.2023
Economics Essay Marker
University Of Cape Town
06.2023 - 10.2023
Student Consultant
Phaphama Sedi
03.2023 - 11.2023
Residence Tuck-shop Cashier
Tugwell Hall Residence
05.2021 - 08.2021
Residence Mentor
Tugwell Hall Residence
02.2021 - 11.2021
Bachelor of Business Science - Economics
University of Cape Town
01.2020 -
National Senior Certificate -
Sutherland High School
04.2001 -
Corridor Co-Ordinator
Tugwell Hall Residence
2 2021 - 11.2021
Similar Profiles
Ushen GovenderUshen Govender
Second in Command at Allan GraySecond in Command at Allan Gray
Asemahle NoholozaAsemahle Noholoza
Investment Services Consultant at Allan Gray Pty LtdInvestment Services Consultant at Allan Gray Pty Ltd
Monyah Van NiekerkMonyah Van Niekerk
Key Account Consultant at Allan GrayKey Account Consultant at Allan Gray